STEPHENS ITProviding the complete IT solution to SMEs nationwide

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At Stephens IT we design, supply, implement and support a range of IT solutions that help IT’s ability to deliver on business goals. As a family business, we pride ourselves on being at the forefront of the technological industry, consistently delivering and exceeding on our clients’ demanding expectations.

IntroductionTAILORED FOR YOU

BESPOKE IT SOLUTIONS

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“After frustration with our existing supplier, we published a tender for our complete

outsourced IT service.

We awarded Stephens IT a three-year contract following a successful submission. Our account following a successful submission. Our account manager is always available and we hold regular review meetings. I am very impressed with the

service received to date and we hope to continue working with Stephens IT for a long

time.”

Rebecca HammondOffice Manager - Financial Services Office Manager - Financial Services

WELCOME TO STEPHENS IT

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In delivering varied IT services, strict process and compliance procedures are required to ensure a truly managed service is delivered.

Centralised control is essential when delivering IT services to our customers and is often overlooked with several stakeholders involved simultaneously in the same project / service, with no clear management strategy. At Stephens IT, our process is clear and ensures every staff member has a clear line of communication associated to the specific customer or project. This enables clear escalation of issues, ownership of the task in hand, which in turn delivers services within the SLA to the customer and end-user.

OurOur customers benefit from our ability to rationalise their IT supply chain, whilst ensuring centralised control of their entire IT service. Each customer has a single dedicated account manager, who understands their business goals and works in partnership with them to enable IT to help progress their business.

MANAGED IT

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We are an established business with multiple UK locations including offices in Central London, Croydon and Manchester, combined with distribution centres and service depots in both Central London and Manchester. Providing a wide range of IT services, we categorise our services into four main sectors, shown below:

PROFILE

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With on-site IT support from Stephens IT you can be sure that your IT infrastructure is supported by a nationwide team of skilled, professional and reliable engineers.

Downtime is costly for all businesses. Stephens IT Solutions maintain a dependable, reliable 24 / 7 on-site support service ensuring maximal performance at all times which helps to eliminate ‘costly’ downtime.

FIELD SERVICES

We provide a 24 / 7 / 365 ITIL accredited service desk, providing a single resource to record and resolve your IT issues, minimising disruption to your wider business operation.

SERVICE HELPDESK

24/7/365 IT SERVICES

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Our helpdesk consists of over twenty full me staff, providing a first line response to end-user issues. Our teams work to ensure constant communicaon between our technical teams and end users, to help ensure issues are resolved within the agwithin the agreed SLA.

ITIL Helpdesk

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LAN / WANAtAt Stephens IT, we provide LAN and WAN solutions to enable our customers to communicate effectively, whether this be within a single office, or deployed across multiple UK / International locations. Our network services ensure your employees can communicate effectively with both internal and external contacts.

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IMC (Installation, Move and Change)Deploying new computer infrastructure, software application, website or any other IT system can be problematic and stressful. The potential for unforeseen risks such as; down-time, staff re-training and reliability or even compatibility issues can prove very costly.

One of the most common projects for IT system migrations is when One of the most common projects for IT system migrations is when we work closely alongside our customers to plan and deliver office moves, infrastructure and data centre relocation projects. Our team of engineers, consultants, developers, project managers and training instructors can help you to create a structured deployment and migration plan that will ensure you immediately take advantage of your investment, with the minimum disruption investment, with the minimum disruption to your organisation.

IT PROJECTS

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Stephens IT engage a unique supply chain to deliver value, quality and commitment to our customers. We have carefully selected every supplier to ensure compliance, reliability and availability of products and services. This enables us to in-turn deliver a carefully managed service to our customers, enabling them to achieve greater ROI from their IT estate and investment.

We have chosen our strategic partnerships carefully, based on areas we can deliver the most value to our customers and add the leading technologies to our portfolio.

STEPHENS ITEVERYTHING IT

P A R TN ER S

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We are a registered HP Business Partner,

accredited since 2012, giving our

customers access to HP’s range of cloud

and infrastructure solutions. Our direct

relationship with HP enables us to deliver

cost-efficient solutions to our customers.

Our range of Microsoft competencies

demonstrate our ability to provide leading

Managed IT Services to UK businesses. We

currently have four Gold, three Silver and

two Bronze awards for a range of Microsoft

services.

We are one of the leading Dell Premier

partners in the UK. We are able to provide

expert consultancy and procurement

services, as well as providing a full range of

implementation, maintenance and

management services on all Dell products.

PHONE: +44 (0)20 8916 2170 WEB: www.stephens-it.com E-MAIL: info@stephens-it.comADDRESS: 22 Capital Business Centre 22 Carlton Road, South Croydon CR2 0BS

STEPHENS ITProviding businesses nationwide the complete IT solution