it360 - manageengine
DESCRIPTION
Apresentação feita por Sridhar Iyengar, vice-presidente de soluções globais da MangaEngine, na 19ª edição do CNASI.TRANSCRIPT
Challenges and Risk to Your IT : Looking at some solutions
Sridhar IyengarVice President, ManageEngine
Boa Tarde
Survey: How many of you want this?Happy Customers
MotivatedTeam
Day At Work
Why do we care?Happy Customers
MotivatedTeam
Day At Work
Because
=ProfitableBusiness
Because
Agenda
About ZOHO Corporation
Founded in 1996, Zero Venture Capital
ManageEngine Portfolio
Used by 40,000 customers: 3 out of every 5 Fortune 500 companiesUsed by 40,000 customers: 3 out of every 5 Fortune 500 companies
Complete IT management suite for EnterprisesComplete IT management suite for Enterprises
IT Operations: The Old Fashioned Way
Challenge #1: Complex IT Infrastructure
The TEAMS: Silos of OperationsChallenge #2: Silos based thinking, instead of Customer centric
Customer Problem: Application is Slow
Is it the Network, the Server or the Application?
Looking at IT from a Business Perspective
Traditional BSM Approach
Challenge #3: Visibility into Business Metrics, Not Just IT Metrics
Event Management and ITIL
Event Management plays significant role in ensuring operational health of IT services
Monitoring Event Management
Event Management challenges
User Reported Incidents v/s Self-Monitored Events
Too Many Events – Are the right events generated?
Event Action : Automation of manual, time-consuming Tasks
Duplicate Events
Challenge #4: Ineffective Event Management System
Do we have enough Monitoring?
User generated events v/s automated events
Why are 34% Incidents being reported by Users?Why is monitoring not generating these events?
% of Incidents Generated by Users
% of Incidents generated by Monitoring Tools
Do we have enough monitoring?
Ensure that the right events are being generated
Identify CI’s that are not monitored
Establish baselines & Reconfigure thresholds
Buy additional tools to add monitoring capability
Many Challenges, If no Solution then what?
Summarizing the Problem?
Looking at some Solutions
Integrated ITSM
Get Visibility into Business Metrics – Not just IT metrics
Event Management and Automation
Sample Scenario – Automate manual taskWeekly scheduled task
Check for Free Disk space on a server
If < 20GB, free up space by deleting temp files
If delete fails log a ticket to SD
If delete successful confirm free space again
If >20GB send a note to server ops team
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ITSM Smart Operations Bridge
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Operations Bridge "A physical location where IT Services and IT Infrastructure are monitored and managed."
• Use ITSM tool as the Operations Bridge• All actionable IT events and Incidents are
logged in ITSM Service Desk• Event management done in ITSM• Visibility for Service Desk & NOC Teams
RESULT : Team Work, Faster Decisions: Empowered & Motivated Teams Better SLA: Happy Customers
The ManageEngine Solution - IT360
Integrated IT Management & ITSM Suite
Summary
Questions?
Obrigado !...