“ITIDA”

2 |

3 |

3741

45 47 49

0

10

20

30

40

50

60

2007/2008 2008/2009 2009/2010 2010/2011 2011/2012

ICT Sector Revenues Development (EGP Bn.)

3.473.8

4.09 4.28 4.47

0

1

2

3

4

5

2007/2008 2008/2009 2009/2010 2010/2011 2011/2012

Contribution of ICT Sector to Real GDP (%)

$450

$750 $850 $1,100

$1,487 $1,575

$-

$500

$1,000

$1,500

$2,000

2007 2008 2009 2010 2011 2012

ICT Export Development (US$ Mn.)

Source: MCIT

55.35

70.6276.43

93.68 97.47

0

20

40

60

80

100

120

2009 2010 2011 2012 2013

Number of Mobile Phone Lines (Mn.)

4 |

15

46

54

55

65

72

91

109

132

137

138

0 20 40 60 80 100 120 140 160

Ireland

Slovak Republic

Hungary

Poland

Czech Republic

Romania

China

Egypt

India

Ukraine

Philippines

SOURCE: Doing Business rankings - Economy Ranking - June 2012 – A project by World Bank and IFC

Note: A high ranking on the ease of doing business index means the regulatory environment is more conducive to the

starting and operation of a local firm.

5 |SOURCE: ITIDA

BPO ITO

Innovation

R&D

~18,200

Offshore

Employees

~ 23,000

Offshore

Employees

~ 1,400 Offshore

Employees

6 |

No. Type of Service

No. of

employees

before

January

2011

No. of

employees

30 June

2013

Increase

%

1 ITO (Embedded SW for Automotive) 260 503 93%

2 Customer Support / Technical Support 1,210 1,402 16%

3 ITO:

• Business Consulting Services

• IT Application Development &

Maintenance

• Embedded Software Consultancy,

Development and Maintenance

273 551 102%

4 BPO:

• BPO Back-office and transaction

processing operations

• Technical support operations

• Call center operations

225 258 15%

5 BPO:

• Customer Support Technicians

• Customer Support Technicians

• Technology Implementation Services

165 322 95%

6 BPO:

• Technical support

• Customer retention

• Customer sales

• Cash collections

• Warranty support

• Customer care

650 818 26%

7 Customer Support / Technical Support 187 801 328%

8 Regional Processing Center serving its

clients in the Middle East and the Gulf

Areas:

• Call Center

• Back Office Processing Center

236 650 175%

9 ITO:

• Automation

• Information technology

• Software solutions

• Services and consulting

50 130 160%

10 Call center operations 190 186 -2%

11 R&D (Telcom) 40 41 3%

12 Business Services 2,002 2,152 7%

13 Independent SW Testing 152 152 0%

14 Remote Management Services 145 160 10%

15 Customer Support / Technical Support 400 376 -6%

16 Customer Support / Technical Support 180 264 47%

17 BPO (Financial & Accounting) 100 300 200%18 BPO 1,227 3,200 161%

7,692 12,266 59%

ITS

ORACLE “CS”

Stream

International

IBM (GSC)

Sutherland

HSBC

Invensys

EMC

Sykes

Total

Vodafone

IBM (GDC)

FDI Having Agreements with ITIDA

Company

Valeo

SQS

BDO - ISNAD

Orange

Cisco-Xceed

Teleperformance

Orange R&D

7 |

8 |

ITAC

RAMP

SECC

Edu Egypt

MNC & FDI

EGNC-IBM

Int. Exhibitions

NilexSFD & Banks

IR & Media

Egypt-On

Export ITGo to Market

Grow IT

Micro & SMEs

ICT NGOs

EMS

9 |

Export-IT

10 |

–

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

37%

43%

49%

32%

25%

31%

22%19%

4%10%

12%15%

0% 1% 0%0% 0% 0%

- (

11 |

40%

32%

8%

7%

4%9%

-

12 |

/ –

0%

5%

10%

15%

20%

25%

30%

35%

40%

UAE KSA Qatar Bahrain Iraq Kuwait Oman Syria Yemen

-

13 |

–

14 |

15 |

16 |

ITAC

,

17 |

SECC

CMMIITILSPI6Sigma

COPC

,

,

18 |

on.com-www.egypt

Tel: +20 2 3534 2000

Fax: +20 2 3534 5178

19 |

Back-Up

20 |

Thank You

Information Technology Industry

Development Agency (ITIDA)

Smart Village, Building B121,

Cairo – Alex Desert Road,

Giza, Egypt

www.egypt-on.com

Tel: +20 2 3534 2000 – Fax: +20 2 3534 5178

21 |

EDUEgypt

,

22 |

,

23 |

,

24 |

Grow-IT

7

25 |

IPR

,

,

,

,

26 |

MCDR

SNS,

Egypt Trust

,

27 |

•

•

•

•

28 |

29 |

KPO / R&D

30 |

0

260360

490 540 540

55 110

0

100

200

300

400

500

600

700

2006 ….. 2010 2011 2012 2013 2014

Valeo

Valeo

31 |

Professional Services

32 |

ITS

ITS

ITS GBS••

•

ITS GDC•

•

33 |

34 |

BPO / Contact Centers

35 |

HSBC

HSBC

HSBC

HSBC

36 |

Teleperformance