J.CREW

Product Packing Guide Apparel & Footwear

Update 2/25/2019 By S.Matteo

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Contents

Introduction ...................................................................... 3 Fold Guide ........................................................................ 4 Fold Diagrams ................................................................... 6 Polybags........................................................................... 21 Polybag Barcode Sticker……………………………………….23 Shoe Box Banding ........................................................... 24 GOHH……………………………………………………………….25 Bulk and Prepack Carton Packing………………………….26 Carton Optimization ....................................................... 27 Full Carton Packing ........................................................ 29 Carton Ordering Process ................................................. 32 Fit Testing .................................................................. 33 Custom Carton Process ................................................... 39 End of Run Cartons…………………………………………….40 Carton Filling Inserts…………………………………………..41 Carton Labeling//ASN and Packing List…………………42 Mixed Carton Policy……………………………………………..43 Initial Instore Status Purchase Orders ……………………44

Fragile Item………………………………………………………….45 Vendor Non Compliance Penalties…………………………46 Appendix…………………………………………………………..48

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Introduction The following information contains the standard methods for folding, packing and labeling product prior to shipment. This standard is mandatory for all J Crew, Mercantile, Madewell, crewcuts and any other J Crew Group brands.

Vendors may contact the following persons regarding compliance to these standards;

Gordon McEwan VP Technical Services & Compliance Gordon.mcewan@jcrew.com

Peter Fong Director, Asia Peter.fong@jcrew.com

Susan Matteo Sr Quality Manager, USA Susan.matteo@jcrew.com

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Fold Guide

1. Shelf Ready.

J Crew Group has two primary fold methods that are designed to ensure our product is sent to our stores “Shelf Ready”, i.e. no further folding is required upon arrival at the product stores. Shelf Ready fold standards can be found starting on page 6. These fold methods are standardized by the use of Fold Boards with the following dimensions:

a) 11 ¾” x 8 ½ ” : This board is to be used for Women’s and Men’s.

b) 10” x 6 ½” : This board is to be used for Crewcuts.

2. Optimal Carton Usage. J Crew has additional standardized fold methods for product that cannot be folded using our primary method with fold board. There are multiple options that are designed to optimize the use of carton space, and therefore minimize transportation damages and costs. These are :

Fold Length (inches)

Fold Width (inches)

Notes

11.00

12.5

1 x 2 pack configuration

7.375

12.5

1 x 3 pack configuration

11.00

6.25

2 x 2 pack configuration

7.375

6.25

2 x 3 pack configuration

7.375

4.1875

3 x 3 pack configuration

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3. Non Standard. There will be occasions when J Crew products, by their nature may not be folded as per either the Shelf Ready or Optimal Carton Use method. These products may include heavy gauge sweaters and other woven and knit products that due to their construction and design require a different type of fold. Fold method in these cases will be confirmed by production associates.

4. Flat Pack (with or without GOH) :

J Crew requires certain products, primarily outerwear, blazers/jackets (see below picture for examples) leather goods, etc., to be shipped unfolded to avoid damages. In these cases the vendor will confirm with production associates regarding the use of outsize cartons etc. . . .

5. GOHH: Men’s suits may be required to ship Garment on Hanger Hanging carton. J Crew production associates will confirm when this method is required.

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Store Ready

Folding Standards

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women’s and long sleeve shirt arms across

hole over the

4th button

8

short sleeve shirt quarter fold

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Men’s long sleeve flannel shirt wide fold

hole over the

4th button

10

long sleeve t-shirt

11

short sleeve t-shirt

12

Tank top

half fold wide

13

hoodie wide fold

hole over the

zipper track

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Thin gauge sweater standard fold

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thick gauge sweater wide fold

we

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Sweater half fold wide

Top of sack, arms on top

Men

’s and w

omen

’s den

im fold

Men

’s and

wo

men

’s Ch

ino

s fold

fo

ldfo

ldo

ld

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trousers half fold

32” inseam 30” inseam

34” inseam

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Skirt Fol d

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Polybags Bulk: All products must be packaged in individual polybags. All garments must be packed in such a manner that these garments do not get wrinkled or damaged or gather at one end of the bag. There is no printed logo required. PrePack: All individual products must NOT be packed in a poly pack. Each unit is placed into a prepack Master Polybag. All polybags (hanging or flat pack) must have an individual polybag barcode sticker. Folded products and prepacks should be closed in 2 places with clear tape. GOH Flat or GOH Hanging should be closed with clear tape in three places. Leather hanging garments must be wrapped in Kraft paper before placed in poly bag and sealed. Clear tape must be Butylated Hydroxytoluene (BHT) free.

All polybags must be made of low-density polyethylene. Must be BHT & Phthalate free -Polybags must have ventilation holes 8 mm. -Must have “Polybag Warning Statement” in English, French, Spanish and Chinese on the reverse side of the bag.

Approved supplier for polybags is Wing Yip. Vendors in regions without polybag suppliers must submit approval samples to the production department of their polybag for size, thickness, and artwork.

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Wing Yip contact details:

Sales Manager (main contact with factories) Philip Choi email: Phillip@hkwingyip.com Tel: +852 2344 4151 Fax: +852 2343 6560 Mobile: +852 9773 0025

Sales Coordinator (main contact with factories) Tim Cheung email: tim@hkwingyip.com Tel: +852 2344 4151 Fax: +852 2343 6560 Mobile: +852 9238 5138

Shipping Eva email: eva2016128@163.com Tel: +86 769 8773 2842 Fax: +86 769 8773 3284 Mobile: +86 136 1272 1507

Accounting Vivi email: dgwingyip@163.com Tel: +86 769 8773 2842 Fax: +86 769 8773 3284 Mobile: +86 153 6248 4939

Polybag order form is located in the Price Ticket/ Polybag order form document within J Crew Imports.

If you have any questions, please contact Mani Zhong from the J.Crew Shenzhen office for assistance:

Mani.Zhong@jcrew.com Tel: 0755-83704702*806

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Polybag Barcode Sticker All bulk items in polybags (hanging or flat pack) and shoeboxes for direct and retail purchase orders (solid size, solid color) must have an individual barcode sticker.

Instructions for printing of barcodes can be found in the section Polybag Barcode Vendor Guide of J Crew Imports.

Leather apparel goods must have barcode sticker on the Kraft bag inside the polybag and not on the actual polybag.

Location of barcode sticker is as follows:

1. Flat Pack polybag: Lower right hand corner front of bag 2. Hanging polybags: Top right corner 3. Shoe boxes: Bottom right hand corner

Sample of barcode sticker on a shoe box

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Shoe Box Banding

All shoes boxes for direct po’s shipped to Lynchburg require a banding placed around the middle of the shoe box. This policy applies to all J.Crew brands: J.Crew group brands.

Nominated supplier is Sokol Packaging.

Steven Sokol email: ssokol@sokolpackaging.com phone: 212-213-4703 X 125 Yasmin Ibrahim email: yibrahim@sokolpackaging.com phone: 212-213-4703 X 121

Shoe Box banding order form is located in the Polybag Barcode Section of JCrew Imports. A copy of the form is also available in the appendix of this manual.

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GOHH

Our approved suiting hanger supplies for garments on hangers hanging for suiting is as outlined below: Jacket hanger: Item: #680 16”&17-1/4" Supplier: Hung Fat Hangers & Button Products Co., Ltd. (鴻發衣架鈕扣製品有限公司) Address: Rm.12,8/F, Kam Hon Ind. Bldg., 8 Wang Kwun Road, Kln Bay, Kln, H.K. Contact person: Catherine Yeung Tel: 0852-2305 3609 Pant hanger: Item: 1401AM 14" Supplier: Lekai Garment Accessories Company Ltd. (Shenzhen) 深圳市乐凯服装辅料有限公司 Address: No. 2102, Wutong Road, Shatoujiao Town, Yantian District, Shenzhen, China. 深圳市盐田区梧桐路2102号 Contact person: Leo Liu (刘乐) Tel: 13602679657 Email: liulexhqq@126.com

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Bulk and Prepack Carton Packing

Cartons used for shipping APPAREL must be ordered from the sole nominated supplier BillerudKorsnäs (BK). If BK is unable to supply cartons to a specific region the vendor may source identical quality cartons locally and submit to J Crew QA department for approval prior to ordering. J Crew standard carton construction is single wall, C-flute, 44 ECT with non- variable printing. Dimensions are:

Inside Dimensions (inches) Inside Dimensions (mm) Box ID length width depth length width depth

JC01 (bulk) 22.25 12.625 14.75 565 321 375

JC02 (bulk- end of run) 22.25 12.625 5.25 565 321 133

JC03 (bulk) 22.25 12.625 8 565 321 203

JC04 (bulk) 22.25 12.625 11.25 565 321 305

JCP01 (prepack) 23 13 6 584 330 152

JCP02 (prepack) 23 13 6 584 330 229

JCP03 (prepack) 23 13 9 584 330 102

JCP04 (prepack) 23 13 4 381 330 127

JCP05 (prepack) 15 13 5 432 356 152

JCP08 (prepack) 17 14 6 330 305 127

JCP09 (prepack) 13 12 5 584 356 152

JCP10 (prepack) 23 14 6 330 305 152

JCP11 (prepack) 13 12 6 508 330 152

JCP13 (prepack) 20 13 6 610 356 152

JCP15 (prepack) 24 14 6 584 330 127

JCP16 (prepack) 23 13 5 381 330 152

JCP17 (prepack) 15 13 6 381 330 178

JCP19 (prepack) 15 13 7 584 356 254

JCP20 (prepack) 23 14 10 584 330 254

JCP21 (prepack) 23 13 10 330 330 152

JCP27 (prepack) 13 13 6 305 295 152

JCP28 (prepack) 12 11.625 6 330 295 102

JCP29 (prepack) 13 11.625 4 305 295 127

JCP31 (prepack) 12 11.625 5 381 295 178

JCP33 (prepack) 15 11.625 7 565 321 375

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Carton Optimization It is critical that cartons are completely filled and the space is maximized i n s i d e . It is also critical that the garments packed inside the JC01 carton fit snugly in the carton and touch edge-to-edge with no overlap. If these guidelines are not met, the carton packing is not approved and chargebacks may apply. For more information, please see Non-Compliance Chargeback section below.

In order to best fit the JC01 carton, note the below suggested fold dimensions that are ideal to fit inside the JC01 carton.

Fold Length

Fold Width

Notes Option 1 Shelf Ready

11 ¾

8 ½

2x2 pack with overlap configuration

Option 2 Shelf Ready

10”

6 ½

2 x 2 pack configuration

Option 3

11

12 1/2

1 x 2 pack configuration

Option 4

7 3/8

12 1/2

1 x 3 pack configuration

Option 5 11 6 ¼ 2 x 2 pack configuration

Option 6

7 3/8

6 ¼

2 x 3 pack configuration

Option 7

7 3/8

4. 1/8

3 x 3 pack configuration

1. Bulk Carton Standards : o one solid/size color per carton. o One Mixed carton is allowed for bulk orders, unless otherwise

stated in the PO. o Garments must completely fill the carton, with no more than

0.5” of unused/empty sp ace present inside the carton (length, width, and height).

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2. Pre-pack Carton Standards : o ONE pre-pack per carton. o NO mixed carton allowed o Garments must completely fill the carton, with no more than

1.0” of unused/empty sp ace present inside the carton (length, width, and height)

3. Excluding Option 1 “Shelf Ready “, Garments may not overlap inside the carton.

4. Garments must be folded consistently and stacked uniformly 5. Maximum weight of carton may not exceed 50lbs. 6. Footwear carton size minimum is 12”L x 12”W x 4 ½”H and

maximum is 39” l x 26” w x 16 1/2”h. 7. Apparel standard carton size is JC01, the outside dimensions are 22

5/8” L x 13” W x 15 ½ ½”H. 8. Footwear carton size minimum is 12”L x 12”W x 4 ½”H and

maximum is 39” l x 26” w x 16 1/2”h. 9. Lead/First carton of all shipments must contain the physical/hard copy

of the packing list.

*In order to completely fill cartons, vendors may use smaller size cartons for end of run. Such cartons may only contain one color/size.

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Full Carton Packing

It is critical for efficiency, cost savings, and quality that all cartons are packed completely full. Under-packed cartons with unused space inside will crush from the weight of heavier cartons on top of them.

Best carton fit is most important when packing garments. If there is too much space inside the length and width of a carton, garments can slide inside the carton, resulting in unused space.

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Too much room incarton width allows

garments to shift

inside

!

!! New pack method

and additional units per carton ensure full carton packing compliance

Some garments have materials and folding styles that can trap air inside the carton. For this reason, it is recommended to fill the carton to the top, and then add additional 3 or 4 layers of garments so the stacked product is slightly higher than the height of the carton.

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!! Stack 3-4 extra layers above carton height. Press down gently to ensure all

excess air is removed from garments.

Be careful not to OVER-PACK the carton during this step. If you notice any of the below signs during packing, reduce the number of units per carton.

!! CAUTION!

Watch for these signs of an over-

packed carton:

Packing and carton fill requirements are mandatory. Please note in order to maintain/maximize fill carton fill

Expanded sides

Visible carton warping Uneven top/bottom surface

standards, J.Crew understands that due to the full packing of cartons, there will be wrinkling of garments in transit. J Crew will charge back for not following full carton requirements. Please see additional notes below regarding best practices for carton ordering and fulfillment. If you have any questions regarding full carton packing and fitting, please reach out to your local BillerudKorsnäs representative.

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Carton Ordering Process

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Fit Testing

Step 1: Horizontal orientation fitting

Using the JC01 carton size, first test fit using a horizontal orientation for the garments. Examples of correct horizontal configuration are found on the few pages.

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EXAMPLE 1

1 X 2 pack configuration

Lay folded garments side-by-side. Ensure no overlap is present, and garments fill the carton with no more than 0.5” unused/empty space.

EXAMPLE 2 2 X 3 pack configuration

Smaller garment folded sizes fit more units side-by-side. Orientation of folded garments may alternate for best fit. Ensure no overlap is present, and garments fill the carton completely with no more than 0.5” unused/empty space.

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EXAMPLE 3 2 X 2 pack configuration

Garment orientation may be changed to ensure best fit. Ensure no overlap is present, garments are folded uniformly and stacked neatly, and garments fill the carton completely with no more than 0.5” unused/empty space. Be sure to fill the carton all the way to the top, then press down firmly to remove all air from the garments, and add more garments to fill the unused carton space. Place more garments and compress the product until no unused space remains.

If the horizontal pack configuration meets the guidelines, carton fit is approved. Please order the full quantity of JC01 cartons needed to pack the garment PO. If the configuration does not meet the guidelines, proceed to step 2.

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Step 2: Vertical orientation fitting

If the horizontal pack configurations do not work with the garments, they may be instead packed in a vertical orientation. The best method to load a carton in a vertical pack orientation is to turn the JC01 carton on the short end. Example of correct vertical configuration is below: EXAMPLE 1 Vertical pack configuration

Example reference photo, vertical pack configuration

Turn JC01 carton on the short end and stack garments neatly inside the carton, ensuring there is no more than 0.5” unused/empty space. Be sure to compress the garments to remove all air, and add more garments to ensure the carton is completely filled.

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If the vertical pack configuration meets the fitting guidelines, carton fit is approved. Please order the full quantity of JC01 cartons needed to pack the garment PO. If the configuration does not meet the guidelines, proceed to step 3.

Step 3: Hybrid orientation fitting

If the horizontal and the vertical pack configurations do not work with the garments, they may be instead packed in a hybrid orientation. The hybrid orientation includes garments that are packed both horizontally and vertically. Example of correct hybrid configuration is below:

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EXAMPLE 1 Hybrid pack configuration

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Step 4: Custom carton

If the horizontal, vertical, or hybrid pack configurations do not work with the garments, they may be instead packed in a custom carton. Before you contact you BillerudKorsnäs representative to place an order for a custom carton, please complete steps 1 through 3 to ensure the JC01 carton cannot be used instead.

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Custom Carton Process

1. Based on either a horizontal, vertical, or hybrid packing method,

measure the garments to determine a needed size for the custom carton.

2. If the requested size of custom carton exists within tolerance (0.5” or 13mm), use the existing carton size.

3. If the requested size of custom carton does NOT exist within tolerance, BillerudKorsnäs will provide an unprinted sample for fit testing.

4. If the carton fit test passed, order the full quantity of custom cartons needed.

5. If the carton fit test does NOT pass, return to step 1.

End of Run Cartons

If a carton can’t be filled with product completely, then you should use the end of run carton instead, JC02. Please use this size for the last carton of a PO, if unused space remains.

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Carton Filling Inserts

It is mandatory to maintain carton sizes that meet the minimum carton size (see above, Carton Use and Filling section) of 12”L x 12”W x 4 ½”H (apparel and footwear). In the case that product cannot fill the minimum carton size, use a carton filling insert to ensure the remainder space in the carton is filled. Examples of filling inserts below:

Vertical space filling insert Horizontal space filling insert

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Carton Labeling//ASN and Packing List

All cartons must have an ASN label. The ASN label contains the following information: Carton # and carton count of po/shipment Garment style number PO number Color and unit count Address of Distribution Center

This is the format for the ASN labels. Please refer the document titled J.Crew- Web Applications Guide. The above information will be printed on the ASN label, and NOT printed directly on the carton.

An example of the barcode label is below:

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Mixed Carton Policy

Please note the following Mixed Carton Policy for J.Crew orders: 1. J.Crew allows only 1 mixed carton per po#. 2. Each color and size must be packing separately into a master polybags

when packing into the carton. 3. The mixed carton is identified with a bright yellow label. Please use

Pantone Color Number 123 C (coated). Size of the sticker should be 3” x 3” See the below for color reference:

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Initial Status “I” Purchase Orders

In the interest of prioritizing the receipt of Initial purchase orders, any purchase order with an with I status, the cartons are to be labeled with a red 3’ x 3 “ sticker It will help our DC staff spot these pos and make sure they are a priority to be put into inventory and allocation. Please see the below purchase order example to locate yothe Status Code. On the next page you will see the example of the sticker placement on an actual carton. The sticker color is Pantone Red #200. The sticker is to be affix on the carton above the ASN label. If there is no room above the ASN label, place sticker anywhere to the right of the label.

All po’s that have Instore Status as I, need to be labeled with a red 3” x 3” red sticker, Pantone color # 200

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Affix sticker above the ASN label. If there is not any room above, pls put the label the right of the ASN label

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Fragile Items

In the event that you are shipping an item that might break or get damaged during transit (for example: ceramic trays or cups) please affix a fragile sticker to each carton. It is your responsibility to implement additional changes to your inner packaging to insure no breakage or damage in transit. Stickers can be downloaded from the vendor manual page for your use during shipping. Failure to comply will result in potential chargebacks.

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Non Compliance Penalties 1. Charge back details will be to submitted accounts payable.

2. Vendor and/or agent will be notified of the charge back immediately.

3. AP will deduct payments from future invoices or request payment in thirty (30) days by check or wire transfer.

4. Reversal of a non-compliance chargeback may be approved by VP Technical Services and Compliance after review.

5. Individual Chargebacks will be based on the following :

# Reason VNC Rate List

Basis

A Incorrect ASN labels-Striated Barcodes $5.00 per ctn B Incorrect ASN labels-smudged/smeared

barcodes $5.00 per ctn

C More than 1 mixed SKU carton per color $5.00 per ctn D Incorrect carton suppler $5.00 per ctn E Failure to use Carton Markings $5.00 per ctn F Incorrect Carton Markings $5.00 per ctn G Incorrect ASN labels-other $5.00 per ctn H Incorrect ASN labels-ASN on both sides of

the carton $5.00 per ctn

I Failure to meet carton construction $5.00 per ctn J Failure to limit carton weight to 45 lbs $5.00 per ctn K Incorrect/Missing Preticket/Worn ticket $1.00 per unit L Improper Ticket placement $1.00 per unit M Incorrect/Missing polybag/barcode/label $1.00 per unit N Failure to seal polybag $1.00 per unit O Failure to prepack cartons correctly $5.00 per ctn P Detail count due to pack slip carton

variance $200.00 per hour

Q No pack slip $200.00 per rcpt R Incorrect pack slip $200.00 per rcpt

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Appendix

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