janet mcdonald - service leadership

7/27/2019 Janet McDonald - Service Leadership

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Ich Dien

Service LeadershipAssociate Professor Janet McDonaldSchool of Arts and Communication USQ


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if you want to build a ship, dontdrum up the people to gather wood,divide the work and give orders[management]. Instead, teach themto yearn for the endless immensity ofthe sea [leadership].

Antoine de Saint-Exupery,

20th C French novelist and aviator


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Harry S Trumango ahead and show me


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Ich Dien: I Serve/I Show

Leadership: through serving theclient/organisation, I model manifestthe culture that can transformprojects and people; envision thestory

Management: let me show you howto serve, investment of others (morethan collaboration) and evangelism

(creating believers/symphony) Vision: clarity, reality, empathy,

consistency, innovation, connection,acknowledgement, overcoming low

expectations, tell the story


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Seth Godins

The Icarus Deception, 2012

Icarus was told not to fly too close the sun, nor too low

to the sea: the industrial economy has created a

culture where we are afraid to stand up, stand out,rather, we settle for low expectation.

The fearless agent of change isnt waiting for a miracle; shes

building alliances and gaining stepwise support in and

orderly approach to making the change she seeks (201-202)


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No Capes Leadership Self-declared leaders rarely lead

(sometimes they are killed by

friendly fire); isolate and die

Leadership: an attitude, not a title, it

emerges and everyone can do it

Change agency; not for the faint-hearted (better to be sorry than sad

you didnt), play it

Design the process: evaluate during,

take feedback onboard: strategy,action, evidence, strategy..

No as a process to yes: rules of

improvisation - ACCEPT


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Trust is precious and easily wasted, and guessing is a

lousy foundation for future progressSeth Godins Blog 16 July 2013 (http://sethgodin.typepad.com/)

The Industrial Economy:

Profit, wealth for a few

Capitalism

Physical labour

Competition

Fear of failure, scarcity

Dominance, stability,

command, control,

conformity, compliance

The Connection Economy

Emotional labour: meaning

between people

Opening up selves; vulnerability

Give up control over the

outcome

Abundance of choice,

knowledge and connection

Connection begins with dignity:

humanising service

Change-able, threshold-seeker


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6 Senses that increase humanity,

change-ability, and relationshipsDaniel PinksA Whole New Mind: why right-brainers will

rule the future (2005)


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The PhilosopherSit above, sit within: cultural

recognisanceDiagnose and seek understanding

Seek out thresholds

Shut up, go back to strategicbasics:

What is core business

What are core actions/behaviours

Which lines are not crossedPractice benevolence: give it, heal

it; no quid pro quo

Its not a democracy, but it is a

consultancy


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The Invisible AvengerDesignated driver: invisibly deploy

strategy, enable othersGive away your ego: make your

employer/clients the beneficiary

of your implementations

Give up control of outcomes: set the

process so that others can invest

and own results - get the

CONNECTIONS right and the rest

will follow

Doing the dishes: saying thanks and

converting goodwill into sustained

loyalty and benevolence


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The AlchemistThe converter, the translator of

potential into goldTransmutations: cultural shift,

grounding the philosophy intoreality

Translate change: connect thedisconnected

Manage up, down, across: preparethe support team (the

songbook/the story)Factor in lead-up time and

catastrophes; invent and utiliseconstraints to create focus


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What if they find out Im a fraud?How can you be found fraudulent if

you manifest a genuine desire toserve (at the service of others,

not yourself)?

Be genuine; admit your mistakes

and fixes

Be vulnerable: get it wrong, wear

it, practice getting it right, get it

right, tell the story, convert togold!

Leadership can feel like failure; but

culture change takes tenacity

and clarity

janet mcdonald - service leadership

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