jason mitchell | director of professional...
TRANSCRIPT
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
Jason Mitchell | Director of Professional Services
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
+ Target users outside the
primary channels
+ Reach more people more
quickly
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
+ Support platform
+ Voice time
+ Personal, knowledgeable assistance
+ Dedicated to solving the right problem
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
Split between 50 customers
4,878 Hours
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
+ Sri Lankan-based support team
+ Scale through 2016
+ Provide 24/7 support by end of the year
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
An opportunity to create a customer support solution
that:
+ Integrates with Typefi 8
+ Gives us a richer visibility of customer service
+ Puts more information at the customer’s fingertips
+ Makes life easier
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
+ Mobile access
+ No log in required
+ Clear and uncomplicated interface
+ Automated nudges for us and you
+ Knowledge platform
+ Support communities
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
+ Global prioritisation
+ SLA driven
+ Automated assignment
+ Clear reporting. How well do we do as a team, as
individuals and per customer
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
+ Final configuration March
+ Sign up as a beta volunteer to
start testing April
+ Roll out across customer base
in early summer
We
need
you!
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com
+ Available for those renewing in 2016
+ Aligned to cloud and workgroup licenses
+ Do More .
© 2016 Typefi Systems Pty Ltd and its licensors. All rights reserved. Australia . USA . UK . Netherlands . typefi.com