jester - brandonian · 2018. 3. 28. · a jester joyfully lives in the moment and in doing so...
TRANSCRIPT
Archetype Profile Your Brand Archetype
Insights.
brandonian.com
JESTER
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www.brandonian.com
Copyright Statement
© Copyright Brandonian Pty Ltd – All IP, ideas,
concepts and supporting materials are the property
of Brandonian Pty Ltd.
CONTENTS
The Methodology How we define your future brand .................3
Meet all the Archetypes ..................................4
How Archetypal Theory is applied ...............4
Motivational Theory ..........................................5
Meet Your Archetype The Jester ............................................................6
Using Your Archetype Within business ................................................10
The Jester Trap Not being taken seriously ............................. 12
Jester Customers What are the characteristics? ....................... 13
Awaken Your Archetype How to present a Jester brand? .................. 14
What’s Next? Tell the world ..................................................... 15
Get some help .................................................. 15
This is your Brand Archetype Profile insights document. It captures the essence of your Brand Archetype and can be used as a basis for building your future brand.
From here you can flesh out your brand strategy further to include all your future business and marketing activities.
We offer workshops to take this to the next level and develop a thorough plan and guidance. For more information, please contact us through brandonian.com/workshopenquiry
Always ask:
“Are our plans being built from our Brand Archetype as defined in this Brand Archetype Profile?”
DISCOVER THE METHODOLOGY
Exploring the direction for your brand is based on a clearly defined
mapping methodology.
HOW WE DEFINE YOUR FUTURE BRAND
We believe marketing is a method and consumer buying behaviour is a science (neuro-marketing). We developed our Brandonian system to combine the two to make marketing a methodology.
Our Brandonian system is based on Swiss psychiatrist Carl
Jung’s theory of ‘archetypes’ or brand characters. Archetypes
allows us to define the soul of your brand and express it in
ways that tap into universal feelings and instincts we all have.
Jung stated we are all born with an understanding as to what
certain characters (archetypes) are. For example, think of a
mother figure (Caregiver). If I asked you to write a page of
descriptors as to what that means to you, you would have no trouble
filling the page and what you would write, would be very similar to
many others.
This is why we align your brand with an archetype. When we start
telling stories and using language in the context of that character, your
customers can easily connect with your brand. It feels right, they know
you get them and you no longer need to compete on price or product
features. For example, Jeep are an Explorer brand. In their marketing
they talk about all the places you can go, and show the owners away
from home, in rugged landscapes escaping and discovering new things.
Ultimately, they are selling freedom, the vehicles just enable that feeling.
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MEET ALL THE ARCHETYPES
HOW ARCHETYPAL THEORY IS APPLIED
The online test you have just completed was a process of discovery, where
you had to think about what it is you are really selling and what emotional
response you want your customers to experience with your brand.
Simon Sinek said it best when he said,
‘People don’t buy what you do, they buy why you do it’.
Your brand’s emotional connection with your customers will be defined by your archetype.
You can tell your brand story from your business’s perspective as to why you created what you
have, or you will tell your brand story from a customer-focused perspective, telling them why
they need, or what they can expect from using your product or services.
For example, Mercedes Benz (Ruler) is a business whose main business focus is to produce
cars that are the best and most innovative on the market and continually demonstrate why
in all their marketing. Whereas Alfa Romeo (Lover) are selling with a customer focus, selling
customers an Italian love affair, encouraging new customers to experience the passion of
driving, to hear the engine, feel the leather and so on.
This insights document has been designed to help you, your team and any future employees
understand your archetype so you can attract the right customers and communicate your ‘why’
effectively, so your business can be seen and heard in a crowded market place.
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We spoke about the fact that people don’t buy
what you do, they buy why you do it (Simon Sinek).
So it follows then that if you understand what motivates
an individual, or a collective (like a target market),
then you can strategically communicate and interact
in ways that are designed to trigger and leverage an
underlying motivation and the unconscious drivers
of your customers.
At its core, motivation is a theoretical construct
used to explain behaviour. It represents the reasons
for people’s actions, desires, and needs. Motivation
can also be defined as one’s direction to behaviour, or
what causes a person to want to repeat a behaviour
and vice versa.
Motivational theory can be refined down
to four major human drivers:
1. Belonging (Generosity)
2. Independence (Self Actualisation)
3. Stability (Control)
4. Mastery (Risk)
From your Brand Archetype Insights Test, we
established that the actions your business performs
on a daily basis are the hallmarks of a Jester.
Let us tell you more about what this means for
your brand.
JESTERThe Jester sits in the left
quarter, in the section where belonging is the underlying motivation behind decisions
and behaviours of your brand
A Jester brand allows us to break out of our
stereotypes into a world of limitless possibilities, while encouraging everyone to
join in.
MOTIVATIONAL THEORY
S
M
B I
Stability
Ind
ep
en
de
nce
Mastery
Be
lon
gin
g
These are the primary tensionsfaced regularly in a person’s thinking
Life requires constantnegotiation along these poles
The JesterAn element of energy and fun, overthrowing the
established way of doing things.
Wish To live in the moment with full enjoyment
Focus To see life as a playground of opportunity
Fear Boredom or being boring
Strategy Using humour to break taboos
Trap Not being taken seriously
Purpose Laughter, joy, awakening
‘If I can’t dance, I don’t want to be part of your revolution’
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7
Entertainer | Activator | Masked
The JesterThe Jester archetype embodies the energies of mischief and fun as the trigger point to leverage change. There is a serious message underneath the fun that is being communicated in a way that does not alienate the community. Jester brands allow us to break out of our stereotypes into a world of limitless possibilities, while encouraging everyone to join in.
The Jester is a good brand identification, because virtually everyone is hungry for more fun, and the Jester brand helps us to be impulsive and spontaneous.
One way Jester brands get cut through is through the ridicule of category conventions and are openly dismissive of self-important and overconfident, established brands.
The Jester Business:The archetype makes enjoyment the bottom line. The Jester also helps foster innovation in organisations by breaking up traditional categories of thinking.
The Jester Culture:With a Jester culture there is an element of fun that can lighten the mood when needed. The key measure of this is to be spontaneous, recapturing the playfulness we all had as little children.
Examples of The Jester Brand:Famous Jesters: Charlie Chaplin, Lucille Ball, Jim Carrey, Sacha Baron Cohen.
Jester brands: iSelect, Pepsi (ads poke fun at rival brand, Coke), snack foods that say ‘Lighten up on nutrition and health, and have some fun’ like M&M’s, Snickers, Ben & Jerry’s and liquor that promises a mini-holiday like Kahlua (‘Anything Goes’).
The Jester is a promising archetype to provide identity for brands: • Where fun, shock and double meaning will get cut through to communicate
a serious message
• Whose function helps people have a good time or get past their obstacles
• With pricing that is moderate to low
• Produced and/or sold by a company with a fun-loving, freewheeling organisational culture
• That need to be differentiated from established brands
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DISCOVERING BRANDS
Discover your brand at brandonian.com@mybrandonian [email protected]
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THE EXPLORERYour Future Brand promises new experiences and challenges us to
give them a go. By trying them, we create the possibility to learn a little
more about ourselves.
YOUR ARCHETYPEAn element of energy and fun,
overthrowing the established way of doing things.
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The Jester encourages us to come out and ‘play’, to join with others and share in life’s experiences
The Jester likes to see the lighter side of life and
is always happy to do things that others wouldn’t.
They challenge us to think about the mundane and
expected parts of our business and to think of new
ways to engage and encourage our employees and
customers to interact with the brand to make that
experience more meaningful and fun.
The actions of a Jester brand often help others to feel
important and to belong to a like minded community.
They believe that everyone is hungry for a little more
fun in their life and have the confidence to approach
with enough sensitivity to turn something ordinary into
extraordinary. They provide autonomy, authenticity
and equal opportunity through emerging trends
and technology.
A Jester joyfully lives in the moment and in doing
so brings joy to those around them. The Jester is
motivated to play, make jokes, be funny and to look
at things from a different perspective. If needed they
have a skill in being able to bend a perspective, twist
a meaning and interpret events and people in ways
that are surprising.
Each of your customers, (depending on their individual
requirements), will have varying needs that your
business will provide for them. What all of them have
in common is if they realise it consciously or not is that
they want a bit more fun in their life. We would be as
bold to say that they believe that their life should be
fun and that there is a need for more of a balance to
ensure their life is never mundane.
Breaking rules, (or doing the unexpected) is a
way a Jester brand can bring a bit of fun to the lives
of others.
There are three types of Jester – Entertainer, Activator, Masked
MEET YOUR ARCHETYPE
Entertainer Activator Masked
Relating the Jester archetype using popular characters
Entertainer – M&M’s. We all know the antics these little guys get up to. Fun is injected into everything this brand
touches with the goal to simply entertain and engage their audience.
Activator – Virgin Airlines if it be Galactic or Virgin Blue has fun through all areas of the business, from advertising,
check-in to the types of team they employ. As a brand they shine a light on what competitors aren’t delivering in
order to keep the air fair.
Masked – Cirque Du Solei. The collective interaction of the characters and their elaborate costumes keep the
audience entertained. Individual identities of the characters remains hidden, their purpose it to entertain with
experience and expertise and to change the perception of what a circus is.
USING YOUR ARCHETYPE WITHIN YOUR BUSINESS
What is the environment you are seeking to improve?
Jester brands want to ensure everyone is enjoying life. They lighten the mood and can make
heavy or serious content fun and playful. By bending perspectives, twisting meanings
and interpreting events, Jester brands bring energy and fun into their environments.
How to stay motivated, disciplined and focused?
The Jester helps foster innovation in organisations – breaking up traditional categories
of thinking. For example, how to turn the ordinary into extraordinary by bending
perspective or twisting meanings.
Jester brands encourage their customers to enjoy the here and now, to live in the
moment. There is a promise with a Jester brand that life can be easy. It will be motivating
for all team to understand that you can make a customer’s experience with your business
not only fun but easy.
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What is the ideal world for your brand to operate in?
Your ideal world is one of impulse and spontaneity to help your clients realise that life is to be lived and enjoyed
right ‘now’. The Jester reminds us that we are free to choose, whether that be a point of view, a life path or our
individual expression.
You do not want your brand to just blend in with other competitors. Ask, how can you do things differently to
ensure you are never boring? Where appropriate it should be more towards the ridiculous side where people ask
“You did what?”
Living at the edge, the Jester teeters in the spaces between ordinary time, ready to leap at any moment, to turn an
experience for a customer into something memorable. It is not really work if you enjoy it is your mantra.
Here are some ideas to combat boring in expected everyday parts of your business:
Business
service/
product
(process)
What is boring or
mundane?
How can we make it fun? Emotion
Instore with
customers
• The way they are
served
• They way they buy
• The way the product
is delivered
• The way the
interaction is in store
Notice something nice about the customer,
ask them different questions than the
expected ‘how can I help you’, know what
is going on in the area at the time, tell them
a story of the product, offer a cup of tea or a
glass of wine, give them something to help
carry their purchase around in, what music
or scent is in store, run monthly instore
themes, hid little messages in draws or
on the sales paperwork.
Surprise
Intrigue
Fun
Online • How they pick the
product
• How they navigate
around the site
• The checkout
• How product is
delivered
After sales sweetner – surprise bonus
in their delivery, sending a birthday card,
pop-ups (e.g. you have looked at this page
a few times now you must love this table,
or book an appointment to have a chat
with me) fun notes about the product –
will even hold your larger friends, surprise
a customer with the sales person doing
the delivery (capture for social media).
Surprise
Intrigue
Fun
Team
interaction
(culture)
• Team reviews
• Onboarding process
• Team celebrations
• Sales goals
Reviews to capture what fun the team
member is having at work and away from
work. How are they enjoying life? Profile
internally the fun the team have on holidays
etc. What is the ritual when a new corporate
store is opened that all team can share
in? How is there a bit of fun amongst the
team that work in the various stores around
the country? add in some gamification
techniques to sales goals. Could the team
be involved in an advertising campaign?
Surprise
Acknowledged
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JESTER TRAP
Not being taken seriously
Each archetype has a shadow side to their character that needs to be understood in
order to become aware, and therefore, prevent a negative brand experience for your team
or customers.
One of the biggest traps for a Jester brand is not being taken seriously (where nothing is taken
seriously, they are having too much fun). It is important to get the balance right in order to
protect against an irresponsible image and your credibility being undermined in the market.
It is interesting to note when we are thinking about getting the balance right for messaging
that a Jester brand can get away with speaking the truth to those in power and with authority.
The reason for this is that in historical times the Jester could say things to the King that others
would lose their head over. You can use this to your advantage to avoid you not being taken
seriously and to get the cut through needed to stand apart from your competitors.
Another trap is that Jester brands can be easily misunderstood if the joke or the context of the
joke is not clearly positioned or not targeted well for a specific customer. To overcome this trap
and deliver on your goal of having your audience to get past their obstacles, ensure you frame
the messaging in a way so that they are questioning their individual assumptions and beliefs.
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JESTER CUSTOMERS
What are the characteristics of Jester ‘type’ customers?
Audiences in which the Jester archetype is dominant (the low hanging fruit for your brand to
market to) all have a common belief that there should be more fun and excitement in the world.
To market successfully to these customers it is important to clearly outline who you are and
what you stand for, what your values are and what difference you want to make in the world.
From here we then like to break these audiences down into two types that a Jester brand will
appeal to the most:
• The Young at Heart – While the body grows older (faster than most of us would care to admit),
there are those who have remained young at heart and seek to please and entertain their
inner child.
• The Life of the Party – Every now and then, people come along who just seem to make the
world around them more enjoyable.
“Your goal is not to do business with everyone that wants what you have. Your goal is to do business with
people who believe what you believe.” – Simon Sinek
Young at Heart
These people are looking for a way
to bring a little more enjoyment and
excitement into their every day adult
tasks, and jump at the opportunity
to have fun while achieving what is
required of them. While this is quite
different to those who are simply
immature, there is innocence to their
drive for simple pleasures in everyday
tasks, and their joy can lead them to
become strong brand advocates for
anyone who can fulfil their needs.
Life of the Party
They are charismatic, extroverted and
fun, and can breathe some life into just
about any situation. People who are the
life of the party are always looking for
new platforms to have fun and express
themselves; and truly thrive in a fun
and open situation. As customers, they
are looking to engage with like-minded
entities that allow them to truly express
who they are and can give them the
lateral space to move and grow.
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AWAKEN YOUR ARCHETYPE
How do you present a Jester Brand?
Encourage fun and create the space for innovative thinking to take place.
Jester brands make enjoyment the bottom line. With this love of life, anyway your brand can show a virtual
experience the better. Paint a picture in the minds of your audience where they can see themselves in the picture.
Jester marketing is fun – it thrives on cleverness. Ask yourself with your Jester hat on, “What is an outrageous,
clever or different way we can look at this situation?”
You end goal will be to surprise, entertain and shock so that eyes won’t glaze over when they see your ad.
Remember Jester brands act as a type of safety valve for the industry. They get away with telling more industry
truths, and can easily poke fun at smug industry leaders.
Use colours that are bright, fun and engaging. You want your material to pop wherever it is.
All imagery should be bright with lots of movement – the more outrageous the better. In particular, imagery that
depicts outdoor scenes, has lots of movement and people having fun work well. Bright patterns used as sub
graphics that have a handcrafted feel to them will help represent a personalised approach.
It’s all about entertainment, so use images and copy that will attract and hold the attention of your audience. Your
underlying message may be serious, but your conviction will always have a sense of humour that cuts through and
gets your message across. No more scare tactics, instead resonate with your audience through fun and humour
(it’s usually the witty advertising that you see going viral online and in the media).
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WHAT’S NEXT?
1. Digest the information.
Read through this document and take the time to digest the information. We want you to understand and think
about all the content within this document. If you are unclear as to how you would use this information in your
business, then we are here to help.
2. Create a brand update and marketing plan.
Review your next actions, create a plan to implement your Brand Archetype Profile Insights.
3. Do you want help to expand and fully implement your Brand Archetype?
Brandonian’s expert Strategists can workshop your brand with you in greater depth. We will work with you to fully
realise the potential of your new brand by articulating your purpose. By creating a unique message and language
to express your Brand Archetype, you can’t be replicated.
GET SOME HELP
If you are having trouble understanding or awakening your archetype, Brandonian can help. Our Online Test and
this Archetypes Insights document has been designed to get you started and give you something you can work
with to stand out and be heard in the crowd at price everyone can afford.
It is important to note that the process to determine the archetype most suited to your business is a four hour
workshop with your key stakeholders present. We can only partially replicate that through an online quiz.
While any archetype can be used to create a language to consistently communicate with the world, this online quiz
may not have arrived at the archetype best suited to your business. We would recommend further discussions with
one of our strategists.
Our whole purpose and reason for being is to help small business be seen and be heard. We created this test and
archetype system because we kept seeing so many businesses just like yours, with good people in them and a
great product or service, but no one knew about them. We wanted to offer what big businesses with deep pockets
pay big dollars for to give smaller businesses the same competitive advantage.
So if you are having trouble using what you have just discovered, but can see how this thinking can really help your
business to be seen and heard and ultimately grow, we are here to help.
We can help you in many ways, from creating you a set of branded graphics and brand statements to setting up a
number of different templates that you can use straight away and build off.
We can define for you a tagline and a why statement or write some website copy with brand language capturing
your point of difference.
Just get in touch and we can chat about what will help you the most.
To inquire into how to successfully implement your new
Brand Archetype Profile Insights, please contact us
through brandonian.com/workshopenquiry
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