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Building Frameworks of Organizational Intelligence Joe Zucca Director for Planning and Communication University of Pennsylvania Libraries

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Page 1: Joe Zucca (UPenn)

Building Frameworks of Organizational Intelligence

Joe Zucca Director for Planning and Communication University of Pennsylvania Libraries

Page 2: Joe Zucca (UPenn)

Sample Data Structure I: Data Farm Funds Report - Biology

Building Frameworks of Organizational Intelligence

Page 3: Joe Zucca (UPenn)

Building Frameworks of Organizational Intelligence

Sample Data Structure I: Data Farm Funds Report - Casalini Libri

Page 4: Joe Zucca (UPenn)

Sample Data Structure II - Data Farm Table - Funds Process

Building Frameworks of Organizational Intelligence

Page 5: Joe Zucca (UPenn)

Sample Data Structure III - Voyager Funds Schema

Invoice_line_item

invoice_status

purchase_order

line_item

invoice_line_item_funds

fund

invoice

vendor

bib_master

bib_text

Building Frameworks of Organizational Intelligence

Page 6: Joe Zucca (UPenn)

Information Loop

Data Farm Environment

Clean | Anonymize Normalize

Data Streams

Integrate Inform

Report Builder

Dashboard

Data Bureau

Service Environment

Catalog

Funds

Circulation

ERED

DYNIX BorrowDirect

SFX | ERM?

WEBApacheezproxy

People and Network Data

Ref|Instruct

Working with data structures

Building Frameworks of Organizational Intelligence

Page 7: Joe Zucca (UPenn)

E-Resource Use Reference ContactCirculation

Acquisitions Funds

Holdings

Copier | Printer Use

Gate Swipes

Resolve Resource

Resolve People

Resolve Places

Web Analytics

Image Collection Use

Data Farm Oracle Space-Overview

30+ gb, in 162 tables, for collecting and disseminating management info

Staff Census

LDAP

Tech Processing Workflow

Digital Library

Voyager-Supported Services

Building Use

Resolution Services

Administration

Reference & Instruction (dynamic)

Building Frameworks of Organizational Intelligence

Consortia ILL/DocDel

70-Member ILL Coop.

Page 8: Joe Zucca (UPenn)

Service Environment

Catalog

Funds

Circulation

ERED

DYNIX BorrowDirect

SFX | ERM?

WEBApacheezproxy

Ref|Instruct

Data Farm Silos

funds

Building Frameworks of Organizational Intelligence

Page 9: Joe Zucca (UPenn)

A different take on a management information framework

Building Frameworks of Organizational Intelligence

Page 10: Joe Zucca (UPenn)

xxx.xx.xxx.xxx|-|zucca|[26/Jul/2007:15:41:01 -0500]| GET https://proxy.library.upenn.edu:443/login?proxySessionID=10335905&url= http://www.csa.com/htbin/dbrng.cgi?username=upenn3&access=upenn34&cat=psycinfo&adv=1 HTTP/1.1| 302|0|http://www.library.upenn.edu/cgi-bin/res/sr.cgi?community=59| Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/418.9.1 (KHTML, like Gecko) Safari/419.3| NGpmb6dT6JXswQH|__utmc=94565761; ezproxy=NGpmb6dT6JXswQH; hp=/; proxySessionID=10335514; __utmc=247612227; __utmz=247612227.1184251774.1.1.utmccn=(direct)| utmcsr=(direct)|utmcmd=(none); UPennLibrary=AAAAAUaWP5oAACa4AwOOAg==; sfx_session_id=s6A37A3E0-3B8E-11DC-80E9-85076F88F67F

Sample Data Structure: EZ-Proxy Log

Building Frameworks of Organizational Intelligence

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xxx.xx.xxx.xxx |-|zucca|[26/Jul/2007:15:41:01 -0500]| GET https://proxy.library.upenn.edu:443/login?proxySessionID=10335905&url= http://www.csa.com/htbin/dbrng.cgi?username=upenn3&access=upenn34&cat=psycinfo&adv=1 HTTP/1.1| 302|0|http://www.library.upenn.edu/cgi-bin/res/sr.cgi?community=59| Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/418.9.1 (KHTML, like Gecko) Safari/419.3| NGpmb6dT6JXswQH|__utmc=94565761; ezproxy=NGpmb6dT6JXswQH; hp=/; proxySessionID=10335514; __utmc=247612227; __utmz=247612227.1184251774.1.1.utmccn=(direct)| utmcsr=(direct)|utmcmd=(none); UPennLibrary=AAAAAUaWP5oAACa4AwOOAg==; sfx_session_id=s6A37A3E0-3B8E-11DC-80E9-85076F88F67F

xxx.xx.xxx.xxx (ip address) = .edu | on-campus | Van Pelt Library | staff office

July 26, 2007: 3:41 p.m.

Device= Mac | OSX Browser= Safari

Sample Data Structure: EZ-Proxy Log

Building Frameworks of Organizational Intelligence

Page 12: Joe Zucca (UPenn)

xxx.xx.xxx.xxx |-|zucca|[26/Jul/2007:15:41:01 -0500]| GET https://proxy.library.upenn.edu:443/login?proxySessionID=10335905&url= http://www.csa.com/htbin/dbrng.cgi?username=upenn3&access=upenn34&cat=psycinfo&adv=1 HTTP/1.1| 302|0|http://www.library.upenn.edu/cgi-bin/res/sr.cgi?community=59| Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/418.9.1 (KHTML, like Gecko) Safari/419.3| NGpmb6dT6JXswQH|__utmc=94565761; ezproxy=NGpmb6dT6JXswQH; hp=/; proxySessionID=10335514; __utmc=247612227; __utmz=247612227.1184251774.1.1.utmccn=(direct)| utmcsr=(direct)|utmcmd=(none); UPennLibrary=AAAAAUaWP5oAACa4AwOOAg==; sfx_session_id=s6A37A3E0-3B8E-11DC-80E9-85076F88F67F

Referring URL = library web page listing resources on Psychology (community 59) | Olson, Coordinating Bibliographer

Sample Data Structure: EZ-Proxy Log

Building Frameworks of Organizational Intelligence

Page 13: Joe Zucca (UPenn)

xxx.xx.xxx.xxx |-|zucca|[26/Jul/2007:15:41:01 -0500]| GET https://proxy.library.upenn.edu:443/login?proxySessionID=10335905&url= http://www.csa.com/htbin/dbrng.cgi?username=upenn3&access=upenn34&cat=psycinfo&adv=1 HTTP/1.1| 302|0|http://www.library.upenn.edu/cgi-bin/res/sr.cgi?community=59| Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/418.9.1 (KHTML, like Gecko) Safari/419.3| NGpmb6dT6JXswQH|__utmc=94565761; ezproxy=NGpmb6dT6JXswQH; hp=/; proxySessionID=10335514; __utmc=247612227; __utmz=247612227.1184251774.1.1.utmccn=(direct)| utmcsr=(direct)|utmcmd=(none); UPennLibrary=AAAAAUaWP5oAACa4AwOOAg==; sfx_session_id=s6A37A3E0-3B8E-11DC-80E9-85076F88F67F

zucca [Penn authentication key] = Provost cntr | LIBRARY | staff

Sample Data Structure: EZ-Proxy Log

Building Frameworks of Organizational Intelligence

Page 14: Joe Zucca (UPenn)

xxx.xx.xxx.xxx |-|zucca|[26/Jul/2007:15:41:01 -0500]| GET https://proxy.library.upenn.edu:443/login?proxySessionID=10335905&url= http://www.csa.com/htbin/dbrng.cgi?username=upenn3&access=upenn34&cat=psycinfo&adv=1 HTTP/1.1| 302|0|http://www.library.upenn.edu/cgi-bin/res/sr.cgi?community=59| Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/418.9.1 (KHTML, like Gecko) Safari/419.3| NGpmb6dT6JXswQH|__utmc=94565761; ezproxy=NGpmb6dT6JXswQH; hp=/; proxySessionID=10335514; __utmc=247612227; __utmz=247612227.1184251774.1.1.utmccn=(direct)| utmcsr=(direct)|utmcmd=(none); UPennLibrary=AAAAAUaWP5oAACa4AwOOAg==; sfx_session_id=s6A37A3E0-3B8E-11DC-80E9-85076F88F67F

SessionID 10335905=PsycInfo (resource identifier 7014)

Sample Data Structure: EZ-Proxy Log

Building Frameworks of Organizational Intelligence

Page 15: Joe Zucca (UPenn)

xxx.xx.xxx.xxx |-|zucca|[26/Jul/2007:15:41:01 -0500]| GET https://proxy.library.upenn.edu:443/login?proxySessionID=10335905&url= http://www.csa.com/htbin/dbrng.cgi?username=upenn3&access=upenn34&cat=psycinfo&adv=1 HTTP/1.1| 302|0|http://www.library.upenn.edu/cgi-bin/res/sr.cgi?community=59| Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/418.9.1 (KHTML, like Gecko) Safari/419.3| NGpmb6dT6JXswQH|__utmc=94565761; ezproxy=NGpmb6dT6JXswQH; hp=/; proxySessionID=10335514; __utmc=247612227; __utmz=247612227.1184251774.1.1.utmccn=(direct)| utmcsr=(direct)|utmcmd=(none); UPennLibrary=AAAAAUaWP5oAACa4AwOOAg==; sfx_session_id=s6A37A3E0-3B8E-11DC-80E9-85076F88F67F

sfx_session_id=Journal of Experimental Child Psychology,

“Relations Among Musical Skills, Phonological Processing and Early Reading Ability in Preschool Children.”

Sample Data Structure: EZ-Proxy Log

Building Frameworks of Organizational Intelligence

Page 16: Joe Zucca (UPenn)

xxx.xx.xxx.xxx |-|zucca|[26/Jul/2007:15:41:01 -0500]| GET https://proxy.library.upenn.edu:443/login?proxySessionID=10335905&url= http://www.csa.com/htbin/dbrng.cgi?username=upenn3&access=upenn34&cat=psycinfo&adv=1 HTTP/1.1| 302|0|http://www.library.upenn.edu/cgi-bin/res/sr.cgi?community=59| Mozilla/5.0 (Macintosh; U; PPC Mac OS X; en) AppleWebKit/418.9.1 (KHTML, like Gecko) Safari/419.3| NGpmb6dT6JXswQH|__utmc=94565761; ezproxy=NGpmb6dT6JXswQH; hp=/; proxySessionID=10335514; __utmc=247612227; __utmz=247612227.1184251774.1.1.utmccn=(direct)| utmcsr=(direct)|utmcmd=(none); UPennLibrary=AAAAAUaWP5oAACa4AwOOAg==; sfx_session_id=s6A37A3E0-3B8E-11DC-80E9-85076F88F67F

TRANSLATION:

• Made an open-url connection to an article on reading aptitude published in the Journal of Experimental Child Psychology.

• Logged into PsychInfo (CSA)

• Using a staff computer (MAC|OSX|Safari) located in Van Pelt Library

• A library staff (Provost’s center affiliate)

• July 26, 2007 at 3:41 pm

and in the same session,

Sample Data Structure: EZ-Proxy Log

Building Frameworks of Organizational Intelligence

Page 17: Joe Zucca (UPenn)

EVENT

Org|ProgramStaff

ServiceGenre

LibraryProgram

CampusLocation

Date|Time

IP-Domain

Environment

URL

Budget

Restricted

Unrestricted

Expnd Amt

Fund Code

Events: a Structure for

Library Decision Metrics

Dept

SchoolClient

Rank

Major

Biblio-graphicContent

School

Reqmnt

Dept

Dept

LevelCourseDescriptor

ClientProgram

Building Frameworks of Organizational Intelligence

Page 18: Joe Zucca (UPenn)

Service Environment

Catalog

Funds

Circulation

ERED

DYNIX BorrowDirect

SFX | ERM?

WEBApacheezproxy

Ref|Instruct

Data Farm Silos

funds

Building Frameworks of Organizational Intelligence

Page 19: Joe Zucca (UPenn)

DATA STORE

query (xsql)parse, resolve,

anonymize,secure!

store asmetridoc.xml

Data Farm Framework

oracle

logs

oracle

XML

Sources

Repository processes

Analysis

perl

XL

Service Environment

Catalog

Funds

Circulation

ERED

DYNIX BorrowDirect

SFX | ERM?

WEBApacheezproxy

Ref|Instruct

Building Frameworks of Organizational Intelligence

Page 20: Joe Zucca (UPenn)

Event Elements Articulated in an XML Schema

EVENT

LibraryProgram

EnvironmentClient

Content

ClientProgram

Budget

<ENVIRONMENTAL><v.domain><p.domain><date><time><session><url>

</ENVIRONMENTAL>

<CLIENT><school><dept><rank>

</CLIENT>

<LIBRARY PRGRM><service genre><staff_name><staff_org><staff_prgm>

</LIBRARY PRGRM>

<CONTENT><title><author><holdings><call_no><isbn><issn><url><res_id><sfx_id>

</CONTENT>

METRIDOC

Building Frameworks of Organizational Intelligence

Page 21: Joe Zucca (UPenn)

<ENVIRONMENTAL><v.domain><p.domain><date><time><session><url>

</ENVIRONMENTAL>

<CLIENT><school><dept><rank>

</CLIENT>

<LIBRARY PRGRM><service genre><staff_name><staff_org><staff_prgm>

</LIBRARY PRGRM>

<CONTENT><title><author><holdings><call_no><isbn><issn><url><res_id><sfx_id>

</CONTENT>

Event Elements Articulated in an XML Schema

Building Frameworks of Organizational Intelligence

CampusLocation

Date|Time

IP-Domain

Environment

URL

EVENT

LibraryProgram

EnvironmentClient

Content

ClientProgram

Budget

METRIDOC

Building Frameworks of Organizational Intelligence

Page 22: Joe Zucca (UPenn)

Dept

School

Client

Rank

Major

<ENVIRONMENTAL><v.domain><p.domain><date><time><session><url>

</ENVIRONMENTAL>

<CLIENT><school><dept><rank>

</CLIENT>

<LIBRARY PRGRM><service genre><staff_name><staff_org><staff_prgm>

</LIBRARY PRGRM>

<CONTENT><title><author><holdings><call_no><isbn><issn><url><res_id><sfx_id>

</CONTENT>

Event Elements Articulated in an XML Schema

EVENT

LibraryProgram

EnvironmentClient

Content

ClientProgram

Budget

METRIDOC

Building Frameworks of Organizational Intelligence

Page 23: Joe Zucca (UPenn)

<ENVIRONMENTAL><v.domain><p.domain><date><time><session><url>

</ENVIRONMENTAL>

<CLIENT><school><dept><rank>

</CLIENT>

<LIBRARY PRGRM><service genre><staff_name><staff_org><staff_prgm>

</LIBRARY PRGRM>

<CONTENT><title><author><holdings><call_no><isbn><issn><url><res_id><sfx_id>

</CONTENT>

Event Elements Articulated in an XML Schema

EVENT

LibraryProgram

EnvironmentClient

Content

ClientProgram

Budget

Org|Program

Staff

Service Genre

LibraryProgram

METRIDOC

Building Frameworks of Organizational Intelligence

Page 24: Joe Zucca (UPenn)

<ENVIRONMENTAL><v.domain><p.domain><date><time><session><url>

</ENVIRONMENTAL>

<CLIENT><school><dept><rank>

</CLIENT>

<LIBRARY PRGRM><service genre><staff_name><staff_org><staff_prgm>

</LIBRARY PRGRM>

<CONTENT><title><author><holdings><call_no><isbn><issn><url><res_id><sfx_id>

</CONTENT>

Event Elements Articulated in an XML Schema

EVENT

LibraryProgram

EnvironmentClient

Content

ClientProgram

Budget

Biblio-graphicContent

METRIDOC

Building Frameworks of Organizational Intelligence

Page 25: Joe Zucca (UPenn)

Data Source

instructions

Eventschema

metridoc.xml

voyager

Penn Community

Staff db

Java-based

processes

Data Store

<ENVIRONMENTAL><van_pelt><p.location><26-jul-2007><15:41:01><10335905>< http://www.csa… >< http://www.library.upe..><macOSX><safari2.0.4>

</ENVIRONMENTAL>

<CLIENT><LIB><admin><staff>

</CLIENT>

<LIBRARY PRGRM><urs><olson><5035><colldev>

</LIBRARY PRGRM>

<CONTENT><psycinfo><CSA><1017-7041><1901-3425><1452845903>< http://www.csa… ><sfx_id>

</CONTENT>

Schematic Workflow

Building Frameworks of Organizational Intelligence

Page 26: Joe Zucca (UPenn)

Building Frameworks of Organizational Intelligence

MED

NURS

SAS-Sci

SAS-SSci

ENGNR

VETSAS-H

um

WHRTN

DENTAL

SOC WRK

EDUCOM

MN

Total

Perce

nt

Health Science 11,101 1,736 304 340 55 251 59 45 249 161 42 55 14,398 66.55%

Chemistry 2,193 195 334 61 158 54 6 5 68 9 2 0 3,085 14.26%

Arts & Humanities 323 87 39 124 13 27 228 26 4 68 177 29 1,145 5.29%

Engineering 437 10 49 21 89 7 7 11 8 0 0 0 639 2.95%

Business & Econ 101 50 11 38 20 0 17 249 0 15 12 12 525 2.43%

Agriculture 202 16 131 11 3 69 0 0 4 0 1 0 437 2.02%

Library & Info Sci 288 4 50 12 4 6 0 0 7 0 0 0 371 1.71%

Physics 54 8 14 26 13 0 31 8 0 38 34 12 238 1.10%

Enivronmental Sci 130 21 34 6 5 10 2 0 4 6 0 2 220 1.02%

Life Science 107 2 38 1 5 3 0 0 4 0 0 0 160 0.74%

Social Sciences 20 5 1 17 3 1 45 13 0 17 19 6 147 0.68%

Info Tech 21 1 23 9 17 1 2 3 0 0 0 0 77 0.36%

Material Science 3 0 25 0 27 0 0 0 0 0 0 0 55 0.25%

Math Science 9 0 10 0 34 0 0 2 0 0 0 0 55 0.25%

Law 6 0 1 5 0 0 20 1 0 9 2 0 44 0.20%

Earth Science 4 0 27 2 4 0 0 1 0 0 0 0 38 0.18%

14,999 2,135 1,091 673 450 429 417 364 348 323 289 116 21,634 100.00%

69.33% 9.87% 5.04% 3.11% 2.08% 1.98% 1.93% 1.68% 1.61% 1.49% 1.34% 0.54% 100.00%

Faculty Use of Electronic Journals: School by Journal Topic 21,634 article views]

Page 27: Joe Zucca (UPenn)

Building Frameworks of Organizational Intelligence

Faculty Use of Electronic Journals: School by Journal Topic – Aggregated [21,634 article views]

Subjects

Faculties

Science Social Sci Humanities

Science 94.5% 51.8% 27.2%

Social Sci 3.0% 24.2% 15.0%

Humanities 2.5% 24.0% 57.9%

100.0% 100.0% 100.0%

Page 28: Joe Zucca (UPenn)

Building Frameworks of Organizational Intelligence

Faculty Use of Electronic Journals: Correlation by School [pearson r | 21,634 article views]

MED NURS ENGRNG WHRTN EDUCN SOC WRK DENTAL VET COMMN SAS-HUM SAS-SSci SAS-SCI

MED 1.000

NURS 0.995 1.000

ENGRNG 0.337 0.258 1.000

WHRTN 0.082 0.114 -0.011 1.000

EDUCN 0.142 0.178 -0.088 0.084 1.000

SOC WRK 0.884 0.910 0.113 0.155 0.532 1.000

DENTAL 0.997 0.985 0.393 0.066 0.120 0.863 1.000

VET 0.965 0.961 0.291 0.044 0.184 0.861 0.962 1.000

COMMN 0.829 0.863 0.060 0.272 0.604 0.986 0.802 0.810 1.000

SAS-HUM 0.152 0.189 -0.085 0.082 0.991 0.535 0.131 0.190 0.603 1.000

SAS-SSci 0.943 0.953 0.267 0.173 0.455 0.972 0.931 0.924 0.954 0.462 1.000

SAS-SCI 0.745 0.687 0.722 -0.052 0.020 0.521 0.789 0.783 0.448 0.018 0.661 1.000

Page 29: Joe Zucca (UPenn)

10-1-2

Dimension 1

1.0

0.5

0.0

-0.5

-1.0

-1.5

-2.0

Dim

ensi

on

2

SAS_SCI

SAS_SS

SAS_HUM

ANBERG

VET

DENTAL

SOCIAL_WORKEDUCATION

WHARTON

ENGINEERING

NURSING

MEDICAL

Euclidean distance model

Building Frameworks of Organizational Intelligence

Faculty Use of Electronic Journals: Multi-Dimensional Scaling Model

Page 30: Joe Zucca (UPenn)

0

200

400

600

800

1000

1200

1400

1600

1800

2000

2002 2003 2004 2005 2006 2007

Cou

nt o

f Req

uest

s

Consortial Borrowing Activity:

Class PN1993-1999, Motion Pictures 2002-2007

Building Frameworks of Organizational Intelligence

Page 31: Joe Zucca (UPenn)

Pc

t o

f R

eq

ue

st

Pct of Titles

20% of titles account for nearly 50% of requests

Building Frameworks of Organizational Intelligence

Consortial Borrowing Activity: Class PN1993-1999, Motion Pictures [7,512 requests, 1999-Dec 2008]

Page 32: Joe Zucca (UPenn)

Borrower Lender Req Date

Cornell Dartmouth 2003

Brown Penn 2003

Princeton Dartmouth 2003

Brown Cornell 2003

Princeton Dartmouth 2003

Princeton Dartmouth 2003

Princeton Cornell 2003

Yale Dartmouth 2003

Princeton Penn 2004

Penn Dartmouth 2004

Yale Brown 2004

Penn Yale 2004

Cornell Dartmouth 2004

Columbia Dartmouth 2005

Princeton Columbia 2005

Yale Dartmouth 2005

Penn Dartmouth 2005

Dartmouth Columbia 2005

Brown Dartmouth 2006

Columbia Dartmouth 2006

Princeton Dartmouth 2006

Penn Yale 2006

Penn Princeton 2006

Columbia Brown 2006

Cornell Yale 2006

Princeton Columbia 2007

Cornell Columbia 2007

Building Frameworks of Organizational Intelligence

The Emergence of Cinematic Time

PN1995.5 T55 D63 2002

Page 33: Joe Zucca (UPenn)

Summary:

Exploring new frameworks that enrich organizational intelligence.

Taking advantage of xml extensibility to increase the descriptive power of library data resources.

Aligning management information technology with the broader direction in digital library design.

Evaluating the potential for shared, open-source solutions thatmight promote collaborative data gathering and assessment.

Building Frameworks of Organizational Intelligence

Page 34: Joe Zucca (UPenn)

Joe [email protected] 215-573-4643

University of Pennsylvania Library Office of Planning and Communication

Questions?

Building Frameworks of Organizational Intelligence