k11180 sourabh opcppt
TRANSCRIPT
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TOPIC-QUALLITY FUNCTION DEPLOYMENT
Name-Sourabh Gupta Branch-Mechanical Uid-k11180 Submitted to-Mr. Bhupendra Gahlot
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A systematic method for transferring customer wants/needs/expectations into product and process characteristics
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customerneeds
engineeringmetrics
benchmarking
on needs
target and final specs
technicalcorrelations
relativeimportance
relationships between
customer needs and
engineering metrics
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Identify customer wants Identify how the good/service will
satisfy customer wants Relate the customer’s wants to the
product’s hows Identify relationships between the firm’s hows
Develop importance ratings Evaluate competing products
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Facial Foam 100ml : A : Nivea Visage (Biersdorf Hamburg) B : L’Oreal (Paris) C : Biore (Kao)
Facial Foam A Facial Foam B Facial Foam C
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Kesimpulan : Produk A yaitu Nivea Visage (Biersdorf
Hamburg) Facial Foam memiliki score yang paling tinggi diantara facial foam yang lainnya, berarti banyak sekali keinginan customer yang di cover oleh produk karakteristik dari Nivea Visage (Biersdorf Hamburg) Facial Foam.
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Customer Driven Reduces Implementation Time Promotes Teamwork Provides Documentation
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Thank You