Kaizen Through

Employee

Empowerment

Arabian Automobiles Company is one of the largest automobile distributors in the Gulf and is the flagship company of the AWRostamani Group. AAC is the sole distributor for Nissan, Infiniti and Renault in Dubai and the Northern Emirates and continues to implement the best management processes, technology and business practices so that our customers can leave the showroom assured they are receiving the world’s finest standards of servicing and support second to none.

Salah Yamout

Director Sales & Marketing

Arabian Automobile Company

Gordhan Punjabi

Head of Training & Kaizen

Arabian Automobile Company

Agenda • What is Kaizen

• Why kaizen

• How

• Employee aspect of Kaizen • Q&A

WHAT ?

"do it better, make it better,

improve it, because if we don't, we

can't compete with those who do."

Change Good

Kai Zen

WHY ?

AWR Quality Policy

5 AWR Automotive is

committed to the principles of Total Quality Management

& Continual Improvement

AWR Core Values

HOW ?

Kaizen Journey

Launch

Planning

Audit

Team

Training

Employee Suggestion

Branch Events

Implementation

Symposium

Planning

Launch

Planning

Audit

Team

Training

Employee Suggestion

Branch Events

Implementation

Symposium

Launch

Kaizen Journey

Launch

Planning

Audit

Team

Training

Employee Suggestion

Branch Events

Implementation

Symposium

47

Kaizen Journey

Launch

Planning

Audit

Team

Training

Employee Suggestion

Branch Events

Implementation

Symposium

Training

Kaizen Journey

Launch

Planning

Audit

Team

Training

Employee Suggestion

Branch Events

Implementation

Symposium

Employee Suggestion

Kaizen Journey

Launch

Planning

Audit

Team

Training

Employee Suggestion

Branch Events

Implementation

Symposium

Kaizen Branch Events “Genchi Genbutsu” • Current situation

• Impact

• Root Cause

• Evaluate Employee Suggestions

• Build Kaizen Action Plan

• Define Measurements

• Agreement on Way Forward

Kaizen Journey

Launch

Planning

Audit

Team

Training

Employee Suggestion

Branch Events

Implementation

Symposium

Implementation

Employee Suggestion

Suggestions

Agreed to be Implemented

Kaizen Branch Event

Validation of Suggestions

Suggestion Implemented

Implementation of Suggestion

Kaizen Journey

Launch

Planning

Audit

Team

Training

Employee Suggestion

Branch Events

Implementation

Symposium

Kaizen Audit

“Inspect what you want to Expect”

Kaizen Journey

Launch

Planning

Audit

Team

Training

Employee Suggestion

Branch Events

Implementation

Symposium

Kaizen Symposium

2014

Kaizen Journey

Employee Aspect of Kaizen

Employee Aspect of Kaizen

Appreciated

Empowered

Employee Aspect of Kaizen

Supported

Employee Aspect of Kaizen

Trained

Employee Aspect of Kaizen

Convinced

Employee Aspect of Kaizen

Thank you

Q & A