employee suggestion scheme (kaizen teian)

8/19/2019 Employee Suggestion Scheme (Kaizen Teian)

1/22

Total Quality Management

Wan Suffian Bin Wan Mansor 20 October 2015

Employee Suggestion (Kaizen Teian)


2/22

Regional Best Power System SolutionProvider

Presentation Outline

1. Background

2. Current Condition

3. nalysis

!. "roposal

#. $mplementation sc%edule


3/22


1. Background

• Business Excellence Framework assess employee involvement in its PEOPLE dimension.

Criteria 5.2 Employee nvolvement contri!ute "# points $rom %2# points in t&e dimension.Below are t&e !reakdown o$ t&e criteria'

5.2.% Provide opportunities $or employees to (et involved in teamwork activities )%# pts*5.2.2 Encoura(e employee involvement and commitment in +uality improvement initiatives

)%#pts*5.2." Evaluate and improve overall employees involvement process )%#pts*

• Employee involvement is,are'%- ec&ni+ue $or unleas&in( &uman potential in or(ani/ations and involvin( people in t&e

c&an(e process (Harrington, H.J. and Mignosa, C.)2- Eac& employee is involved in &elpin( t&e or(ani/ation meet its (oal. Eac& employee0s

input is solicited and valued !y &is,&er mana(ement. Employees and mana(ementreco(ni/e t&at eac& employee is involved in runnin( t&e !usiness.

• 1atrix Power etwork0s (oal $or 2#%5 and 2#%3 is to improve its assessment score inBusiness Excellence in order to move $rom 4Practitioner0 cate(ory to 4ood Practice 6c&iever0and su!se+uently to 4Best in Class0.

• Employee su((estion sc&eme is one o$ t&e pro(ram w&ic& will contri!ute to improvin( t&epoint in criteria 5.2.


4/22


&ear 'o. oSumittedSuggestion

'o. o$mplementedSuggestion

2##7 5 #

2##8 9 #

2##9 5 #

2#%# # #

2#%% % #

2#%2:2#%; # #


5.2.% Provide oppo rtunities $or employees to (et involve in teamwork activities

5.2.2 Encoura(e employees involvement and commitment in +uality improvement initiatives

5.2." Evaluate and improve overall employees involvement process

# 2 ; 3 8 %#

5

5

"

BE ssessment Score 2*13 (or Criteria #.2+Employee $n,ol,ement

ap


5/22



Passive


6/22


3. Analysis

"assi,e Suggestion Bo

• raditional su((estion !ox usually sends t&esemessa(e to employee'

%. Employees can come $orward wit&proposals.

2. t is all ri(&t i$ employees make proposals.". t is all ri(&t i$ employees don0t make

proposals.

• $ mana(ers tell people to >come $orward wit& aproposal i$ you &ave a (ood idea?@ t&ey are alsotellin( t&em t&at unless t&ey &ave a (ood ideat&ey do not !ot&er !rin(in( up any proposal.


7/22


3. Analysis

Suggestions to t%er -epartments /ead 'o%ere

• t is easy to tell ot&er departments w&at to doand &ow t&ey s&ould do it i$ we are not reallyresponsi!le $or t&e outcome.

• &e pro!lem is t&at t&e proposal will not !e veryuse$ul.

• Ait& so $ew o$ t&e proposals !ein( adopted?people will lose interest in t&e system and stopsu!mittin( proposals.

• Example 1atrix'

"roposer4unction

&ear "rolem $dea

6 nspector 2##9 1en(am!il !aran( di dalampanel lain untuk melen(kapkanpanel yan( &endak F6


8/22


3. Analysis

-irect "etition System

• convenient@ $or t&eir purpose.


9/22


3. Analysis

'o Suggestion E,aluation Standard

• &ere are 3 (rade $or su((estion. owever? t&eyare not de$ined.

• Criteria,dimension o$ su((estion expected $romemployee is not availa!le. &e availa!ility o$ t&ecriteria will assist employee to provide t&e ri(&t

su((estion towards ac&ievin( company0s (oal.


10/22


4. roposal

• t is proposed to use t&e ai/en eian approac& in 1atrix Power etwork0s Employee


11/22


4. roposal


12/22


4. roposal

0y $dea Committee8

Aan


13/22


4. roposal

9oal8

%- mprove t&e level o$ employee P6ICP6O in solvin( t&eir own work pro!lem.

2- =evelop employee PIOBLE1


14/22


4. roposal

0y $dea 4orm8


15/22


4. roposal

0y $dea E,aluation8

So+so

9ood

;ery 9ood

Eect o$mplementation

# : %.33 %.37 : "."" "."; : 5.##

$deade,elopment

• Countermeasuredeal wit& immediatecause. &ere is noroot cause analysisper$ormed.

• Cost o$implementation istoo &i(&.

• Countermeasuredeals wit& rootcauses.

• Cost o$implementation is&i(&

• Countermeasurerepresents a$undamentalsolution K=eals wit&important causes o$t&e pro!lem-

•


16/22


4. roposal

0y $dea E,aluation8

-imension=eig%tage

(>)

Score

* 1 2 3 ! #

uality(Product/ process)

;# o e$$ect 1aintained orimproved

Occurrence o$de$ectseliminated

=e$ectseliminated'C&ecks nolon(ernecessary

uality andrelia!ilityimproved'nspectioneliminated

Malueincreased'Companyima(eimproved

Cost reduction(RM/ont!)

"# # : %99 2## : "99 ;## : 599 3## : 799 8## : 999 %?### andmore

La!orN&ourreduction(!ours/ont!)

2# o !ene$it % : 9 %# : 29 "# : ;9 5# : 39 7# andmore


17/22


4. roposal

0y $dea 7eard8

So+so

9ood

;ery 9ood

Eect o$mplementation

I1 7 I1 %2 I1 %7

$deade,elopment

I1 2 I1 7 I1 %2

"ercepti,eness(prolemidentiication)

IeDected I1 2 I1 7


18/22


4. roposal

0y $dea program o?ecti,es8


19/22


4. roposal

Budget until end o 4&2*1#A18


20/22


5. Implementation schedule

o. ask Aeek

;# ;% ;2 ;" ;; ;5 ;3 ;7 ;8 ;9 5# 5% 52 5" 5; % 2 " ; 6 O!tain approval $rom top

mana(ement

B 1eetin(s wit& committee

C Prepare $or pro(ramlaunc&in(

= Launc& pro(ram

E Promotion

F Follow up and coac& ideawritin( $rom employee O=s

Evaluate idea received

ive out rewards

Evaluate t&e e$$ectivenesso$ 1y dea pro(ram

J Plan $or pro(ramen&ancementCoordinator 6ll committee mem!ers

rainin( 6udit Promotion

2*A1*A1#

Regional Best Po er S stem Sol tion


21/22


5. Implementation schedule

Key "oint8

%. Cut o$$ date $or idea su!mission $or t&e mont& is on 25t&. 6ny ideas su!mitteda$ter t&e date s&all !e carried $orward to t&e next mont&.

2. Ieward s&all !e (iven to t&e employees on t&e %st Friday o$ t&e mont& durin(Friday mornin( !rie$in(.


22/22

Thank YouTerima Kasih

employee suggestion scheme (kaizen teian)

Documents