kent healthwatch

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Kent

Information DirectoryKent

Contents

About Us

Get Involved

Local Information Directory

Hospitals

Financial Advice

Choosing the right care home

Disclaimer

This Directory has been compiled to cover health & social care throughout Kent and will be widely distributed throughout this area.

Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies.

A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is the intention of Healthwatch Kent and Excell Media Ltd to clearly indicate that an

advertisement is being displayed and no endorsement or approval of any product, service or supplier should be implied.

Healthwatch Kent and Excell Media Ltd value the support of our advertisers in meeting one of our key objectives of reducing costs by attracting external funding.

A: The Barn at West Winds, Bank Lane, Warton, Preston, PR4 1AT E: [email protected]: 08450 707040F: 01772 635 771 www.excell-media.co.uk

SCAN MEIf you would like to enquire aboutplacing a feature within future editionsof this directory please contact.

Ltd

Ltd

Residential & Nursing

Learning Disability

Mental Health

Independent Living

Care in your own home

Become a Member

Membership Form

Who are Healthwatch Kent?

Whether it’s improving them today or helping to shape them for tomorrow. Healthwatch Kent is all about local voices be-ing able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.

Healthwatch Kent is an independent organisation set up to champion the views of patients and social care users across Kent.

Our Mission statement

Our mission is to raise the public’s voice to improve the quality of local health and social care services in Kent.

WHat DO We DO?

We are out in the community engaging with communties and organisations. We are gathering your views and experiences and giving a voice to people and organisations.

We are taking your voice to the people who commission health and social care services in Kent. By doing this we can change the future of those services.

Our FREE Information and Signposting service can help you navigate Kent’s complicated health and social care system to ensure you can find and access the services that are already available for you.

Call us on: 0808 801 0102

Or email: [email protected]

WHeRe DO We WORK:

Every voice counts when it comes to shaping the future of health and social care, and when it comes to improving it for today. Everything that Healthwatch Kent does will bring the voice and influence of local people to the development and delivery of local services.

• We’re helping you to shape and improve the services you use.• We’re engaging with people in your community & if you haven’t met us yet, please get in touch!• We’re an open organisation and want to make it easy for you to talk to us• We’re inclusive & we want people from every part of your community to join us• Ask us what we’re doing & we’ll always tell you what’s happening.• You can hold us to account• We’re here to help services to improve.• We’ll notice the bad things they do, and the good• We use your evidence to build a true picture of your local services

about Us

WHat Is HealtH anD sOCIal CaRe?

Health Care

NHS hospital services - all inpatient and out patient services, hospital food, midwifery, nursing and doctors.

Community healthcare services - District Nurses, Physiotherapy, Community Midwifery, Podiatry, GP’s, Opticians, Pharmacies, Occupational Therapists and Dentists.

social Care

Social Care Services for adults and Children can include:

Physical disabilities. Learning disabilities. Mental Health. Older People and vulnerable adults. Support for carers. Residential and nursing care. Domiciliary care. Safeguarding.

HOW Can HealtHWatCH Kent Help YOU?

talk to us if:

about Us

Healthwatch Kent wants you to have your say and you can do this in a variety of ways

Phone us: 0808 801 0102

E-mail us: [email protected]

Write to us:Healthwatch Kent, seabrooke House, Church Rd, ashford, Kent, tn23 1RD

You can also visit our websitewww.healthwatchkent.co.uk

• You need information about health and social care services.• You would like to share your experiences of local health and social care services the good and bad.• You would like to tell us your views on local health and social care services.• You want to praise your local health and social care services.

Get Involved

Why volunteer with us?

Volunteers will play a crucial role in helping to ensure that we can raise the profile of issues that matter when it comes to improving our health and social care services. Healthwatch Kent will not be able to achieve the reach and impact that it aspires to achieve without the help of volunteers.

What opportunities do you have for volunteers?

We have a whole range of opportunities for volunteers. From helping us to spread the word about our work, to representing us at meetings, reading and distilling information and visiting health and social care services on our behalf. The list is endless and we can be flexible to accomodate your interests and time committments.

Here is a flavour of some of our volunteer opportunities:

Enter & View volunteer : trained to visit health & social care services to talk to patients and families about their experienceResearch & Reader : involves conducting background research to our projects and reading & distilling documents and reportsExternal Representative : attends meetings and forums to represent Healthwatch and report backAdministrator : supports us with our all important adminisrative tasks such as booking meetings, taking minutes and helping to keep the Healthwatch wheels running smoothly!

Get in touch to find out more by emailing Theresa on [email protected]

Do volunters get training?

Yes absolutely! All our volunteers receive an Induction training into the world of Healthwatch Kent. Then depending on what role you take up, relevant training would be offered. In addition we have a Learning Programme for staff and volunteers. Each month we have a session on something different to help us learn or develop. For example, we’ve had a session focusing on Kent’s Health & Well Being Strategy and the General Medical Council came to talk to us about their work and how we can work together.

Do I need experience to be a volunteer?

No. People volunteer with us from all walks of life and for different reasons. All we ask is that you have a passion to help us listen to people and help improve our health and social care services. We will provide you with all the training that you need.

Do you pay volunteer expenses?

Yes. We pay all reasonable travel expenses plus parking.

Phone: 0808 801 0102E-mail: [email protected] to us: Healthwatch Kent, seabrooke House, Church Rd,

ashford, Kent, tn23 1RD

You can also talk to us at any of our regular information drop in sessions across Kent.

Please visit our website for details.www.healthwatch-centralbedfordshire.org.uk

We are always looking for people to volunteer with us. You could work on a specific project or have a more regular ongoing involvement. We have something to suit all interests and availability.

The Healthwatch Kent Information Directory helps local residents find out where to go for help and support about any issues within health and social care.

Healthwatch Kent can point you in the right direction when raising a concern or making a complaint, they can help you find support groups for medical conditions, mental or physical disability needs. We can also help you locate a local GP, a dentist, pharmacy or opticians.

We are here to help, and give you information to make sure you get the best support from your local services. We can’t tell you what choice to make but we can give you information you need to make comparisons to help you decide what’s best for your needs.

Phone: 0808 801 0102E-mail: [email protected]

Visit our websitewww.healthwatchkent.co.uk

If you run a local voluntary, charity or community group and would like to be included in the directory then please contact Healthwatch Kent

using any of the contact details above.

You can contact the Healthwatch Local InformationDirectory in any of these ways:

local Information Directory

Hospitals

Sittingbourne Memorial Hospital01795 418300Bell Road , Sittingbourne, Kent, ME10 4DT

DMC Community Outpatients - (Swale CCG - Sittingbourne Memorial Hospital)1795418300Bell Road , Sittingbourne, Kent, ME10 4XX

Kims Hospital Ltd01622 237 500Newnham Court Way, Weavering , Maidstone, Kent, ME14 5FT

Faversham Cottage Hospital01795 562066Stone Street , Faversham, Kent, ME13 8PS

William Harvey Hospital (Ashford)01233 633331Kennington Road, Willesborough , Ashford, Kent, TN24 0LZ

Benenden Hospital01580 240333Goddards Green Road, Benenden , Cranbrook, Kent, TN17 4AX

BMI The Somerfield Hospital01622 20800063-77 London Road , Maidstone, Kent, ME16 0DU

Maidstone Hospital01622 729000Hermitage Lane , Maidstone, Kent, ME16 9QQ

Spire Alexandra Hospital01634 687166Impton Lane , Chatham, Kent, ME5 9PG

Medway Maritime Hospital01634 830 000Windmill Road , Gillingham, Kent, ME7 5NY

Sheppey Community Hospital01795 879100Plover Road, Minster On Sea , Sheerness, Kent, ME12 3LT

DMC Community Outpatients - (Swale CCG - Sheppey Community Hospital)1795879100Sheppey Community Hospital, Plover Road , Sheerness, ME12 3LT

BMI The Chaucer Hospital01227 825100Nackington Road , Canterbury, Kent, CT4 7AR

Kent and Canterbury Hospital01227 766877Kent and Canterbury Hospital, Ethelbert Road , Canterbury, Kent, CT1 3NG

Hawkhurst Hospital01580 753345Hawkhurst Community Hospital, High Street, Hawkhurst , Cranbrook, Kent, TN18 4PU

St Martin’s Hospital01227 459371Littlebourne Road , Canterbury, Kent, CT1 1TD

Whitstable and Tankerton Hospital01227 594601Whitstable and Tankerton Hospital, Northwood Road, Tankerton , Whitstable, Kent, CT5 2HN

Tunbridge Wells Hospital at Pembury01892 823535Tunbridge Wells Hospital, Pembury , Tunbridge Wells, Kent, TN2 4QJ

Cedar House Hospital01227 833700Cedar House, Dover Road, Barham , Canterbury, Kent, CT4 6PW

Tonbridge Cottage Hospital01732 353653Tonbridge Cottage Hospital, Vauxhall Lane , Tonbridge, Kent, TN11 0NE

Queen Victoria Memorial Hospital01227 594700King Edward Avenue , Herne Bay, Kent, CT6 6EB

Nuffield Health, Tunbridge Wells Hospital0800 015 5020Kingswood Road , Tunbridge Wells, Kent, TN2 4UL

Royal Victoria Hospital (Folkestone)01303 850202Royal Victoria Hospital, Radnor Park Avenue , Folkestone, Kent, CT19 5BN

BMI Fawkham Manor Hospital01474 879900Manor Lane, Fawkham , Longfield, Kent, DA3 8ND

Cygnet Hospital Godden Green01732 763 491Cygnet Hospital Godden Green, Godden Green , Sevenoaks, Kent, TN15 0JR

Gravesham Community Hospital01474 360500Gravesham Community Hospital, Bath Street , Gravesend, Kent, DA11 0DG

Sevenoaks Hospital01732 470200Sevenoaks Hospital, Hospital Road , Sevenoaks, Kent, TN13 3PG

Spire Tunbridge Wells Hospital01892 740 047Fordcombe Road, Fordcombe , Tunbridge Wells, Kent, TN3 0RD

Buckland Hospital01304 222510Buckland Hospital, Coombe Valley Road , Dover, Kent, CT17 0HD

Burrswood Hospital01892 863637Burrswood, Groombridge , Tunbridge Wells, Kent, TN3 9PY

Darent Valley Hospital01322 428100Darenth Wood Road , Dartford, Kent, DA2 8DA

Littlebrook Hospital01322 622222Bow Arrow Lane, Stone , Dartford, Kent, DA2 6PB

Livingstone Hospital01322 622387Livingstone Community Hospital, East Hill , Dartford, Kent, DA1 1SA

Erith and District Hospital01322 356186Outpatients/Urgent Care Centre, Park Crescent , Erith, Kent, DA8 3EE

Financial advice

Contact UsTelephone: 07825 356529Email: [email protected]: www.nickmoody.co.uk 11 Hamilton Place, Mayfair, London W1J 7DR

To receive a complimentary guide covering Wealth Management, Retirement Planning or Inheritance Tax Planning, contact Nick Moody of Nick Moody Wealth Management Ltd, on: 07825 356529 or email: [email protected].

Nick Moody ACIB, Dip PFSAssociate of the Chartered Institute of Bankers & Diploma in Financial Planning

NICK MOODY WEALTH MANAGEMENT LTD

Associate Partner Practice of St. James’s Place Wealth Management

I have devoted my working life, now spanning over 40 years, to helping others make the most of their money and realise their financial goals. Over the years, I have worked for some of the most recognised High Street Banks and Life Assurance Companies gaining numerous qualifications,

including The Chartered Insurance Institute’s Diploma in Financial Planning. In addition, I hold the relevant qualifications to provide advice on Equity Release* and Long Term Care Planning cases.

In January 2008, I saw that I could provide clients with a better service and the best possible advice by setting up my own business. Now, my business supported by my wife Elaine, promotes the development of lifelong relationships with clients, helping them to secure financial futures for themselves and their families through the breadth of wealth management and financial planning

services that I offer.

My wife and I live in Kent and operate from offices in both Mayfair and Sevenoaks. Outside of our working life we spend time indulging in our passion for travel, music, walking and fitness.

*To understand the features and risks associated with such products, please ask for a personalised illustration.

The value of an investment will be directly linked to the performance of the funds you select and the value can therefore go down as well as up.

You may get back less than you invested.

Representing only St. James’s Place Wealth Management plc (which is authorised and regulated by the Financial Conduct Authority) for the purpose of advising solely on the Group’s wealth management products and services, more details of which are set out on the Group’s website: www.sjp.co.uk/products. ‘Partner Practice’ is marketing term used to describe St. James’s Place representatives.

HOW ARE YOU PLANNING TO PAY FOR LONG -TERM CARE?The funding of long-term care is becoming a major political issue, but for many families it is already a burning personal issue. It is estimated that more than 20,000 a year are forced to sell their homes to pay for care (Source: www.adviceoncare.co.uk – January 2013) and that number could be on the increase given rising care costs.

Some people do get state help. Depending on your income you may get state help, although a person who owns his or her home is likely to fail the local authority means test and be deemed a “self-funder”. In England, this threshold is £23,250 (in Wales it is £24,000 and Northern Ireland it is £23,250 and in Scotland £26,000) (Source: CRAG Guidelines 2014)

In most cases this includes the value of any property owned. However, there are circumstances in which the family home is ignored: if you have a spouse or relative aged 60 or over still living in the home it will not be included within the local authority’s financial assessment. It should also be ignored if your care needs are classed as “temporary”.

In addition, if your other assets, excluding the home, are less than £23,250 (£26,000 for Scotland), then you should not be charged for the first 12 weeks. Those in this situation can request that a legal charge is put on their home rather than selling it upfront.

You need to be aware that not all benefits are means-tested. For example, people who need nursing care (as opposed to “personal care”) will receive a contribution towards these costs, regardless of their financial position. In England this is normally paid at £112.00 a week, with payments made direct to the nursing home. It is important to remember, however, that reliance on the state comes at the cost of choice of the care you receive.

For many people the self-funding route is going to be their only option. It is a worrying prospect as the cost of care can quickly add-up and eat into your savings.

On average, someone who requires care in a residential care home will pay £531 per week, and for a nursing care home £731 per week (weighted averages for the whole of the UK, source Laing & Buisson Care of Elderly People UK Market Survey 2012/13), a huge ongoing amount to find at any age, let alone in later years. However, these are averages across local authority funded and self-funded care, many self-funders will pay much more than these averages.

It doesn’t take much to work out that you wouldn’t have to be in a care home for too long before you or your family had spent hundreds of thousands of pounds on paying fees.

In the past, pre-funded care insurance plans were an option – aimed at those who think they might need to go into care in the future. But as it stands not one UK insurer provides pre-funded insurance today with the last provider exiting the market in 2010, citing lack of demand.

Instead, perhaps the most popular option for paying for long-term care is an immediate care annuity, which pays a tax free fixed income for life, provided that it is paid directly to the care home provider.

This can provide some certainty for people moving into care, as they know their fees will be guaranteed to be paid for life; their money will not run out and they will not have to move into a local authority-run home later. There is also the reassurance that whatever is left from the sale of the home, once the annuity has been bought, can be left to the next generation.

The price depends on a person’s age and health when going into care – the longer the insurer expects them to live, the larger the upfront cost. Most providers, however, allow you to buy “capital protection”, which refunds part of the cost in such circumstances. You can also pay into plans that protect against inflation via escalating benefits.

Many people fund this annuity when they sell their home. Of course, the downside is that if the person dies shortly after going into nursing care then you will have paid out more for the annuity than the cost of fees. It can seem a little bit of a gamble, but an annuity does provide security in that you know fees are covered for life.

You could try to fund care fees out of regular income – if you have the means to do so. For starters, if you are going into care and have no dependants, then your own property could be rented out and the rent used to offset the fees.

Alternatively, with careful planning you could build an investment portfolio designed to pay an income without taking undue risk. You will need expert help because it is crucial that your capital is protected to a large degree. Again, just be aware that several years’ fees could quickly add up, so the balance and diversification of assets will have to be just right.

We are all expected to live longer but while that is good news it is likely to mean that more people will need to consider care fees – not just for themselves, but also for their parents. It is an issue that many baby boomers are dealing with at this very moment – and it is an issue that is unlikely to disappear.

Advertising Feature

Choosing the right Care HomeAll care homes vary in their quality, and it can be hard to know what qualities to look for when choosing a home.

A good care home will probably do the following:

• Offer new residents and their families or carers a guide (in a variety of accessible formats) describing what they can expect while they’re living there. Ideally, residents of the home would have helped to produce the guide

• Have a majority of staff who have worked there for a long time. They know the residents well, and are friendly, supportive and respectful

• Involve residents, carers and their families in decision making, perhaps through regular meetings with staff

• Support residents in doing things for themselves and maximising their independence, including keeping contact with the outside community

• Offer a choice of tasty and nutritious food, which residents may have helped to prepare

• Take into account the needs and wishes of all residents, and provide a variety of leisure and social activities

• Be in a clean, bright and hygienic environment that’s been adapted appropriately for residents, with single bedrooms available. A good environment encourages residents to personalise their room

• Have staff who respect residents’ privacy and knock before they enter someone’s room

• Be staffed by well-trained people, for example, nurses trained in dementia care

• Respect residents’ modesty and make sure that they look respectable, while recognising residents’ choice about what they wear

• Be accredited under the Gold Standards Framework for end of life care

A bad care home might do the following:

• Have a code of practice and a set of aims, but doesn’t make them a priority

• Offers little opportunity to listen to residents, with most decisions made by staff

• Have residents’ care plans that are out of date, and don’t reflect their needs accurately. This means that some residents aren’t getting the support they need with their healthcare and personal care

• Give residents little privacy. Staff often enter residents’ rooms without knocking, and they talk about residents within earshot of other people

• Have staff who don’t make an effort to interact with residents, and leave them sitting in front of the TV all day

• Be in a poorly maintained building, with rooms that all look the same and have little choice in furnishings

• Need cleaning, with shared bathrooms that aren’t cleaned regularly

• Deny residents their independence, for example, by not allowing someone to feed themselves because it takes too long

As a resident in a care home, you should expect:

• The right to be treated politely and with dignity

• The right to privacy for yourself, and your relatives and friends when they visit

• The right to deal with your own finances and spend your money how you choose

• The right to eat food that’s prepared in line with your faith, and to worship when and where you want to

• The right to choose the food that you eat, and to be given the time and space to relax and enjoy your meal

• The right to choose when you get up in the mornings and go to bed at night

• The right to complain if you’re unhappy with your care

There are many types of residential care homesavailable. These include permanent care homes forolder people, homes for younger adults withdisabilities and homes for children. They may beprivately owned or run by the voluntary sector orlocal authorities. You may want to consider in detailthe many options for residential care before youmake a decision.

Older PeopleCare homes for older people may provide personalcare or nursing care. A care home which is registeredto provide personal care will offer support, ensuringthat basic personal needs, such as meals, bathing,going to the toilet and medication, are taken careof. In some homes more able residents have greaterindependence and take care of many of their ownneeds. Some residents may need medical care andsome care homes are registered to provide this.These are often referred to as nursing homes. Somehomes specialise in certain types of disability, forexample, dementia.

Choosing the right Care HomeAdults Aged 18-65There are also residential care homes that providecare and support for younger adults with, forexample, severe physical disabilities, learningdisabilities, acquired brain injury, progressiveneurological conditions or mental health problems.Care can be provided for adults with more than onecondition and some homes have expertise inproviding care for adults with alcohol or drugdependency.These homes offer permanent residence or providecare for a temporary period until the adult is able tolive independently or move to a different type ofaccommodation.

Choosing between residential care and independent livingSocial services normally encourage younger adultswho they assess for support to be as independent astheir circumstances allow. The care plan for adultswith disabilities will consider what independenttasks they can carry out and how they can be helpedto achieve more. Even if adults have very severedisabilities their needs are reviewed from time totime to check whether residential care or a veryhigh level of support is still appropriate.Supported living may be an option for youngeradults. This allows people to live independently inthe community but with basic support. The supportoffered includes help with setting up a home andmanaging finances, and assistance with cleaning and shopping.

For older people there are various alternatives toresidential care. These include sheltered housingand extra care housing schemes, which offerindependence with an increased level of care andsupport.

For many people there is also the choice of livingindependently at home with community caresupport.

Choice of AccommodationThe law says that where the local authority is funding accommodation it must allow the person entering residential care to choose which care home they would prefer. Social services must first agree that the home is suitable for the person’s needs and that it would not cost more than they would normally pay for a home that would meet those needs. If the person chooses to go into a moreexpensive home, a relative or friend may be able to ‘top up’ the difference in cost.

Choosing a Care HomeCare homes may be arranged through the local authority but many people will want to arrange them independently. It is a good idea to visit several homes before making a choice. Make sure you spend enough time in each home to get a good idea of what it is like.

Respite and Short Term StaysResidential care home stays don’t necessarily have to be permanent. Temporary stays can be arranged for respite care (in which you take a break from caring for somebody else), or as a trial period before a permanent stay.Temporary stays can give you flexibility whencovering unexpected events, such as:• Palliative care (which manages or reduces pain) after a hospital stay or illness• Support for newly disabled people and their carers• Enabling someone to continue living independently if they live alone and suddenly require care• Giving someone a chance to try potential future homes

What your choices areA list of nursing and residential care homes within your locality can be found on the following pages.Every care home in England must be registered with the national regulatory body Care Quality Commission (CQC).

They inspect each care home on a regular basis andwrite an inspection report for you to read. It is advisable to read this report before making a finaldecision.

To check up-to-date information on theNursing and Residential care homes withinyour locality visit: www.cqc.org.uk or scanthe QR CODE WITH YOUR SMARTPHONE

Residential & nursing Homes

Windmill LodgeRetirement Home

• Independent Living • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents

• Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

26 Springhead Road, NorthfleetTelephone: 01474 354212

26 Springhead Road, Northfleet

Windmill LodgeRetirement Home

Telephone: 01474 354212

42 Villa Road, Higham, Kent, ME3 7BX

Copperfields Residential Home

• Lift To All Floors• Hairdressing On Site• Visiting Massage Practitioner• Visiting Music Therapist• Home Cooking Varied Menu• Catering For Special Dietary Needs (SwallowingDifficulties)• Dementia Garden

• Golden Memories Bar• Favourite Drinks And Snacks• Decorated With Old Advertising Prints• Staff Trained In Dementia Care And Challenging Behaviours• Manager Working Towards Degree In Dementia

Tel:01474 824122

Fax:01474 824122





Tel:01474 824122

Fax:01474 824122





Tel:01474 824122

Fax:01474 824122





Tel:01474 824122

Fax:01474 824122


Bus: 020 7495 1771Website: www.nick.moody.co.ukEmail: [email protected]

11 Hamilton Place, Mayfair, London W1J 7DR

Our Services:- > Protecting You and Your Estate > Investment Planning > Retirement Planning > Care Fees Planning

If you need support, call us free on 0800 028 28 15www.mcch.org.uk

We are a charity that supports people across Kent and the South East.

We have been supporting people to live the life they choose for over 27 years. Our services support people to live independently at home, find work, improve their mental wellbeing and access the community.

mcch is a registered charity no. 1156486.

learning disability | autism | mental health

Supporting people to live the life they choose

We have sites in Erith, Herne Bay and Aylesford.www.tuckbytruck.org.uk

Tuck by Truck is an mcch enterprise that supports people with learning disabilities to gain work skills.

We provide opportunities for people to work at the enterprise and gain work experience, before supporting people to find open employment.

Supporting people to find meaningful work

learning Disability

If you need support, call us free on 0800 028 28 15www.mcch.org.uk

We provide specialist mental health services to people living across Kent.

Our employment services in Dartford, Maidstone, Gravesend and Folkestone support people to find and retain work. We also run wellbeing services in Deal, Dover and Ashford and support people to live independently in a home of their choice.

Promoting positive mental wellbeing

Mental Heatlh

Independent living

Bluewater Shopping CentreLower Thames Walk,

Greenhithe, Kent DA9 9SJ

Tel: 01322 427 427Fax: 01322 427 102

UK MOBILITYSERVICES LTD

Westwood Cross,Margate Road, Broadstairs,

Kent CT10 2QN

Tel: 01843 871 444Fax: 01843 871 333


2 Broadway (Lane End)Herne Bay, Kent CT6 8SR

Tel: 01227 374 400Fax: 01227 289 699


learning disability | autism | mental health

Supporting people to live the life they choose

Call us free on 0800 028 28 15 www.mcch.org.uk





Independent living


www.ukmobilityservices-hernebay.co.uk

We sell, repair, hire and service mobility equipment.We have five branches and offer a no callout charge facility

within a 35 mile radius of any of them.

We also have a 2 hour emergency response time in these areas:Herne Bay • Broadstairs • Margate • Greenhithe

NHS Wheelchair Services - Reconditioned & New Scooters

Prices From £400

Call today to find out aboutany special offers on

01227 374 40010% DISCOUNT

Please Quote ThisUKMOB_HW2015

HERNE BAY • BROADSTAIRS • MARGATE • GREENHITHE

Care in your own homeIf you are finding it difficult to manage at home you could consider using the services of a home care provider. Home care providers employ care assistants who can help you with bathing, washing and dressing.

The staff who work for these agencies are trained in personal care and safety procedures, moving and handling, hygiene and infection control. If you require nursing care at home, many agencies employ registered nurses.

A list of the care agencies registered with the Care Quality Commission (CQC), which are located in the Kent Clinical Commissioning Group can be found on the following pages. When considering the use of services from a home care provider you may want to ask them a few questions to help you build up a picture of how your care needs will be met. Some of these questions could be.

Organising your own home care

If you are thinking about arranging your own home care it is a good idea to ask any agencies you approach the following questions:

• Are there different rates for weekends/evenings?• Are there any extra charges i.e. for the carer’s travelling expenses?• What sort of services do you provide?• If you provide me with a service, can I contact you out of office hours? If so, how?• Are your carers trained? Are you registered with the Care Quality Commission?

To check up-to-date information on the providers of homecare in CentralBedfordshire visit www.cqc.org.uk orscan the QR CODE with your Smartphone.





Become a Member Become a Member of Healthwatch Kent and help to influence the design and delivery of local health and social care services.

As a Member of Healthwatch Kent you will be able to keep up to date with all the latest Health and social care news, and receive regular updates on our activities and research.

Everyone who lives or works in Kent can get involved, including local organisations. Membership can be as an individual or as an organisation and it costs nothing to become a Member of Healthwatch Kent.

As a Member of Healthwatch Kent you can be as involved as little or as much as you wish to be.

You can:

• Send us your comments, updates and experiences on local services. • Receive our newsletter with updates on local services. • Attend our events. • Help us collect the views of the local community. • Join our task groups and influence your local health and social care services. • Apply to join our Board of Directors.

Become a member of Healthwatch Kent today!

Contact us for a membership form:

Phone us: 0808 801 0102

E-mail us: [email protected]

Write to us:

Healthwatch Kent, seabrooke House, Church Rd, ash-ford, Kent, tn23 1RD

You can also visit our website:

www.healthwatchkent.co.uk

please see Over For a Membership Form

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Membership Form

I wish to become a member of Healthwatch Kent and receive newsletters and other information. Consent is given to details being stored on a database. Healthwatch Kent will protect your personal information in accordance with the Data Protection Act 1988. The details provided will only be used for the purposes of our work and we will not share your information with any third party without your consent. If aged under 18 please get a parent or guardian to sign for you.

Signed: Date: Please return to:- Healthwatch Kent, seabrooke House, Church Rd, ashford, Kent, tn23 1RD

0808 801 0102 • [email protected]

If you are interested in other areas that have not been listed please specify below:

Dementia CareDentistryDrug & Alcohol MisuseElderly CareGP ServicesHospital Services

Learning DisabilitiesLong Term ConditionsMaternityMental HealthPharmacy ServicesPhysical & Sensory Impairment

Adult Social Care ServicesAudiologyCancerChildren & Young PeopleChildren with DisabilitiesCommunity Services

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Title: First name/s: Last Name:

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