Knowledge Management Bibliography

Herwig Rollett

April 14, 2003

References

[1] A. Abecker, S. Aitken, F. Schmalhofer, and B. Tschaitschian. KARATEKIT: Tools for the knowledge-creating company. In Proceedings of KAW’98: Eleventh Workshop on Knowledge Acquisition, Modelingand Management, Voyager Inn, Banff, Alberta, Canada, 18–23 Apr. 1998.

[2] A. Abecker, A. Bernardi, K. Hinkelmann, O. Kuhn, and M. Sintek. Toward a technology for organiza-tional memories. IEEE Intelligent Systems & Their Applications, 13(3):40–48, May/June 1998.

[3] A. Abecker, A. Bernardi, and M. Sintek. Developing a knowledge management technology—an encom-passing view on KnowMore, Know-Net, and Enrich. Paper presented at IEEE WET-ICE ’99 Workshopon Knowledge Media Networking, Stanford, 16–18 June 1999.

[4] A. Abecker, A. Bernardi, and M. Sintek. Enterprise information infrastructures for active, context-sensitive knowledge delivery. In ECIS’99: Proceedings of the 7th European Conference on InformationSystems, Copenhagen, Denmark, June 1999.

[5] M. S. Ackerman and C. Halverson. Organizational memory: Processes, boundary objects, and tra-jectories. In Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences,HICSS-32, Los Alamitos, CA, USA, 1999. IEEE Computer Society.

[6] M. S. Ackerman and D. W. McDonald. Collaborative support for informal information in collectivememory systems. Information Systems Frontiers, 2(3/4):333–347, 2000.

[7] R. L. Ackoff. Transforming organizations into market economies. In Halal [380], pages 41–56.

[8] E. C. Adams and C. Freeman. Communities of practice: Bridging technology and knowledge assessment.Journal of Knowledge Management, 4(1):38–44, 2000.

[9] M. Addleson. Organizing to know and to learn: Reflections on organization and knowledge management.In Srikantaiah and Koenig [915], pages 137–160.

[10] M. Ader. Workflow Comparative Study 2001. Workflow & Groupware Strategies, 2001.

[11] J. Agada. Repackaging information. In Srikantaiah and Koenig [915], pages 333–346.

[12] K. Ahmed. Topic maps for repositories. In Proceedings of XML Europe 2000, Alexandria, VA, 2000.Graphic Communications Association.

[13] P. K. Ahmed, K. K. Lim, and M. Zairi. Measurement practice for knowledge management. The Journalof Workplace Learning, 11(8):304–311, 1999.

[14] M. Alavi and D. Leidner. Knowledge management systems: Emerging views and practices from the field.In Proceedings of the 32nd Annual Hawaii International Conference on Systems Sciences, HICSS-32,Los Alamitos, CA, USA, 1999. IEEE Computer Society.

[15] M. Alavi and D. E. Leidner. Knowledge management systems: Issues, challenges, and benefits. Com-munications of the AIS, 1(2), Feb. 1999.

[16] J. Albert. Is knowledge management really the future for information professionals? In Srikantaiahand Koenig [915], pages 63–76.

[17] V. Albino, A. C. Garavelli, and G. Schiuma. A metric for measuring knowledge codification in organi-sation learning. Technovation, 21(7):413–422, July 2001.

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[18] V. Allee. The Knowledge Evolution: Expanding Organizational Intelligence. Butterworth-Heinemann,Boston, 1997.

[19] V. Allee. The art and practice of being a revolutionary. Journal of Knowledge Management, 3(2):121–131, 1999.

[20] V. Allee. New tools for a new economy. Perspectives on Business and Global Change, 13(4), Dec. 1999.

[21] V. Allee. eLearning is not knowledge management. LineZine, Fall 2000.

[22] V. Allee. Reconfiguring the value network. Journal of Business Strategy, 21(4), July/Aug. 2000.

[23] V. Allee. The value evolution: Addressing larger implications of an intellectual capital and intangiblesperspective. Journal of Intellectual Capital, 1(1):17–32, 2000.

[24] L. R. Alley. Diverting a crisis in global human and economic development: A new transnational modelfor lifelong continuous learning and personal knowledge-management. Paper presented at GATE’98:The Global Alliance for Transnational Education 3rd Annual Conference, Paris, 1998.

[25] T. Allweyer. Modellbasiertes Wissensmanagement. IM Information Management, 13(1):37–45, Feb.1998.

[26] G. Alonso, C. Hagen, D. Agrawal, A. El Abbadi, and C. Mohan. Enhancing the fault tolerance ofworkflow management systems. IEEE Concurrency, 8(3):74–81, July–Sept. 2000.

[27] K.-D. Althoff, F. Bomarius, and C. Tautz. Knowledge management for building learning softwareorganizations. Information Systems Frontiers, 2(3/4):349–367, 2000.

[28] K.-D. Althoff, W. Muller, M. Nick, and B. Snoek. KM-PEB: An online experience base on knowledgemanagement technology. In E. Blanzieri and L. Portinale, editors, Advances in Case-Based Reasoning:Proceeding of the 5th European Workshop on Case-Based Reasoning. Springer Verlag, 2000.

[29] J. Ambrosio. Knowledge management mistakes. Computerworld, 34(27):44, 3 July 2000.

[30] D. M. Amidon. Innovation Strategy for the Knowledge Economy: The Ken Awakening. Butterworth-Heinemann, Boston, 1997.

[31] K. Andrews. Visualizing rich, structured hypermedia. IEEE Computer Graphics and Applications,18(4):40–42, 1998.

[32] D. Andriessen. Weightless wealth: Four modifications to standard IC theory. Journal of IntellectualCapital, 2(3):204–214, 2001.

[33] D. Andriessen, J. Blom, M. Frijlink, and I. v. Gisbergen. A core competency approach to valuing intan-gible assets. Paper presented at the International Symposium “Measuring and Reporting IntellectualCapital: Experience, Issues, and Prospects”, Amsterdam, 9–11 June 1999.

[34] J. Angus. Behavior modification. Knowledge Management Magazine, July 1999.

[35] P. Anklam. Technical communications as knowledge management: Evolution of a profession. In Proceed-ings of the Seventeenth Annual International Conference on Computer Documentation, 12–14 Septem-ber 1999, New Orleans, Louisiana, USA, pages 36–44, New York, 1999. ACM.

[36] D. Apostolou and G. Mentzas. Managing corporate knowledge: A comparative analysis of experiencesin consulting firms. In PAKM 98. Proceedings of the Second International Conference on PracticalAspects of Knowledge Management, pages 19/1–7, Zurich, Switzerland, 1998.

[37] D. Apostolou, G. Mentzas, R. Young, and A. Abecker. Consolidating the product versus processcontroversy in knowledge management: The Know-Net approach. Paper presented at the conferencePractical Application of Knowledge Management (PAKeM 2000), Manchester, UK, 12–14 April 2000,2000.

[38] W. Applehans, A. Globe, and G. Laugero. Managing Knowledge: A Practical Web-Based Approach.Addison-Wesley, Reading, MA, 1999.

[39] Knowledge Management. Consortium Benchmarking Study Final Report Executive Summary. Ameri-can Productivity & Quality Center, 1996.

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[40] Using Information Technology to Support Knowledge Management. Consortium Benchmarking StudyFinal Report Executive Summary. American Productivity & Quality Center, 1997.

[41] Knowledge Management and the Learning Organisation: A European Perspective. Consortium Bench-marking Study Best-Practice Report Executive Summary. American Productivity & Quality Center,1998.

[42] L. Argote, S. L. Beckman, and D. Epple. The persistence and transfer of learning in industrial settings.Management Science, 36(2), Feb. 1990.

[43] C. Argyris. Teaching smart people how to learn. Harvard Business Review, May/June 1991.

[44] C. Armistead. Knowledge management and process performance. Journal of Knowledge Management,3(2):143–154, 1999.

[45] P. G. Armour. The case for a new business model. Communications of the ACM, 43(8):19–22, Aug.2000.

[46] P. G. Armour. The five orders of ignorance. Communications of the ACM, 43(10):17–20, Oct. 2000.

[47] A. Armstrong and J. Hagel III. The real value of on-line communities. Harvard Business Review, pages134–141, May/June 1996.

[48] H. Astleitner and W. Schinagl. High-level Telelernen und Wissensmanagement: Grundpfeiler virtuellerAusbildung. Peter Lang, Frankfurt am Main, 2000.

[49] A. Aurum, J. Cross, M. Handzic, and C. Van Toorn. Software support for creative problem solving.In T. Okamoto, R. Hartley, K. Klus, and J. P. Klus, editors, Proceedings of the IEEE InternationalConference on Advanced Learning Technologies 2001, pages 160–163, Aug. 2001.

[50] J. H. Bair and E. O’Connor. The state of the product in knowledge management. Journal of KnowledgeManagement, 2(2):20–27, Dec. 1998.

[51] P. Balasubramanian, K. Nochur, J. C. Henderson, and M. M. Kwan. Managing process knowledge fordecision support. Decision Support Systems, 27(1–2):145–162, Nov. 1999.

[52] K. S. Ball. The use of human resource information systems: A survey. Personnel Review, 30(6):677–693,2001.

[53] J. Balla. Doculabs challenges six myths of KM. KMWorld, 8(7), 1 July 1999.

[54] J. Balla, J. Harty, and L. Andrews. Knowledge management comes of age. inform Magazine, July 1999.

[55] C. M. Barlow. Insight or ideas: Escaping the idea centered “box” defining creativity. In Proceedings ofthe 34th Annual Hawaii International Conference on Systems Sciences, HICSS-34, pages 2877–2885,Los Alamitos, CA, USA, 2001. IEEE Computer Society.

[56] T. Barron. A smarter Frankenstein: The merging of e-learning and knowledge management. LearningCircuits, 1(8), Aug. 2000.

[57] J.-L. Barsoux. Why organisations need humour. European Management Journal, 14(5):500–508, Oct.1996.

[58] S. Barth. KM horror stories. Knowledge Management Magazine, Oct. 2000.

[59] S. Barth. The power of one. Knowledge Management Magazine, Dec. 2000.

[60] S. Barth. The promise of peerless platforms. Knowledge Management Magazine, Mar. 2001.

[61] J.-P. A. Barthes and H. de Azevedo. Identifying autonomous agents for capitalizing knowledge in R&Denvironments. In Building, Maintaining, and Using Organizational Memories (OM-98). Proceedings ofthe 1st Workshop, Brighton, UK, 24–25 Aug. 1998.

[62] R. Baskerville and J. Pries-Heje. Knowledge capability and maturity in software management. ACMSIGMIS Database, 30(2):26–43, Spring 1999.

[63] L. J. Bassi. Harnessing the power of intellectual capital. Training & Development, 51(12):25–30, Dec.1997.

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[64] L. J. Bassi and M. E. Van Buren. Valuing investments in intellectual capital. International Journal ofTechnology Management, 18(5–8):414–432, 1999.

[65] D. Bawden. Information systems and the stimulation of creativity. Journal of Information Science,12:203–216, July 1986.

[66] L. F. Baxter. Bugged: The software development process. In Prichard et al. [771], pages 37–48.

[67] I. Becerra-Fernandez. Facilitating the online search of experts at NASA using Expert Seeker people-finder. In U. Reimer, editor, Proceedings of the Third International Conference on Practical Aspects ofKnowledge Management (PAKM2000), Basel, Switzerland, 30–31 October 2000, 2000.

[68] I. Becerra-Fernandez. The role of artificial intelligence technologies in the implementation of people-finder knowledge management systems. Knowledge-Based Systems, 13(5):315–320, Oct. 2000.

[69] R. C. Beckett. A characterisation of corporate memory as a knowledge system. Journal of KnowledgeManagement, 4(4):311–319, 2000.

[70] A. Becks and M. Host. Visuell gestutztes Wissensmanagement mit Dokumentenlandkarten. Wissens-management, pages 33–36, July 2000.

[71] C. Bednar. Capturing and packaging knowledge. In Cortada and Woods [194], pages 211–220.

[72] M. Beeby and C. Booth. Networks and inter-organizational learning: A critical review. The LearningOrganization, 7(2):75–88, 2000.

[73] N. J. Belkin. Helping people find what they don’t know. Communications of the ACM, 43(8):58–61,Aug. 2000.

[74] S. Bender and A. Fish. The transfer of knowledge and the retention of expertise: The continuing needfor global assignments. Journal of Knowledge Management, 4(2):125–137, 2000.

[75] D. Bengston and E. Lesser. Turbocharging business processes with knowledge. Journal of InnovativeManagement, 4(1), Fall 1998.

[76] V. R. Benjamins, D. Fensel, and A. G. Perez. Knowledge management through ontologies. In PAKM98. Proceedings of the Second International Conference on Practical Aspects of Knowledge Management,pages 5/1–12, Zurich, Switzerland, 1998.

[77] R. Bennett and H. Gabriel. Organizational factors and knowledge management within large marketingdepartments: An empirical study. Journal of Knowledge Management, 3(3):212–225, 1999.

[78] S. Benson and C. Standing. Effective knowledge management: Knowledge, thinking and the personal-corporate knowledge nexus problem. Information Systems Frontiers, 3(2):227–238, 2001.

[79] D. Berreby. The hunter-gatherers of the knowledge economy. Strategy & Business, Third Quarter 1999.

[80] M. C. Bettoni, R. Ottiger, R. Todesco, and K. Zwimpfer. KnowPort: A personal knowledge port-folio tool. In PAKM 98. Proceedings of the Second International Conference on Practical Aspects ofKnowledge Management, pages 6/1–5, Zurich, Switzerland, 1998.

[81] G. D. Bhatt. Information dynamics, learning and knowledge creation in organizations. The LearningOrganization, 7(2):89–99, 2000.

[82] S. Biazzo. Approaches to business process analysis: A review. Business Process Management Journal,6(2):99–112, 2000.

[83] S. Biazzo. Process mapping techniques and organisational analysis: Lessons from sociotechnical systemtheory. Business Process Management Journal, 8(1):42–52, 2002.

[84] M. Bieber, D. Engelbart, R. Furuta, S. R. Hiltz, J. Noll, J. Preece, E. Stohr, M. Turoff, and B. V. D.Walle. Virtual community knowledge evolution. In Proceedings of the 34th Annual Hawaii InternationalConference on Systems Sciences, HICSS-34, Los Alamitos, CA, USA, 2001. IEEE Computer Society.

[85] P. E. Bierly III, E. H. Kessler, and E. W. Christensen. Organizational learning, knowledge and wisdom.Journal of Organizational Change Management, 13(6):595–618, 2000.

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[86] J. Biggam. Defining knowledge: an epistemological foundation for knowledge management. In Pro-ceedings of the 34th Annual Hawaii International Conference on Systems Sciences, HICSS-34, pages2735–2741, Los Alamitos, CA, USA, 2001. IEEE Computer Society.

[87] R. Bimazubute, H. Stoyan, B. Grille, and C. Hausdorfl. Toolgestutzte Nachbereitung von Experteninter-views zum Aufbau hypertextbasierter Wissenssysteme: Modell, Tool und Techniken. In K. Bauknecht,W. Brauer, and T. Muck, editors, Informatik 2001, Tagungsband der GI/OCG-Jahrestagung, volume 1,pages 84–89, Wien, Sept. 2001. Osterreichische Computer Gesellschaft.

[88] J. Birkinshaw. Acquiring intellect: Managing the integration of knowledge-intensive acquisitions. Busi-ness Horizons, May/June 1999.

[89] K. Black. Internet search engines and knowledge management. In Srikantaiah and Koenig [915], pages255–268.

[90] D. J. Blackman. Is knowledge acquisition and transfer achievable? In C. H. J. Gilson, I. Grugulis, andH. Willmott, editors, Proceedings of the Critical Management Studies conference, Manchester School ofManagement, 14–16 July 1999, 1999.

[91] A. F. Blackwell. Diagrams about thoughts about thoughts about diagrams. In M. Anderson, edi-tor, Reasoning with Diagrammatic Representations II: Papers from the AAAI 1997 Fall Symposium.Technical Report FS-97-02, pages 77–84, Menlo Park, California, 1997. AAAI Press.

[92] J. M. Bloodgood and W. D. Salisbury. Understanding the influence of organizational change strategieson information technology and knowledge management strategies. Decision Support Systems, 31(1):55–69, May 2001.

[93] R. Blumentritt and R. Johnston. Towards a strategy for knowledge management. Technology, Analysis& Strategic Management, 11(3):287–300, 1999.

[94] M. A. Boden. Creativity and artificial intelligence. Artificial Intelligence, 103(1–2):347–356, Aug. 1998.

[95] T. Boekhoff. The rise of the knowledge nomad. Knowledge Management Review, 3(3):34–37, July/Aug.2000.

[96] B. Boguraev, C. Kennedy, and S. Brawer. An architecture for content analysis of documents and itsuse in information and knowledge management tasks. SIGCHI Bulletin, 30(2):64–71, 1998.

[97] T. Bohmann, C. Koppenhofer, and H. Krcmar. Avoiding the hermit’s way of distance learning: Aug-menting individual learning with synchronous internet-based seminars. In H. R. Hansen, M. Bichler,and H. Mahrer, editors, ECIS 2000: A Cyberspace Odyssey. Proceedings of the 8th European Conferenceon Information Systems, volume 2, pages 1355–1362, Vienna, Austria, July 2000. Vienna University ofEconomics and Business Administration.

[98] E. Bolisani and E. Scarso. Information technology management: A knowledge-based perspective. Tech-novation, 19(4):209–217, Feb. 1999.

[99] K. Bollacker, S. Lawrence, and C. L. Giles. A system for automatic personalized tracking of scientificliterature on the web. In Proceedings of the Fourth ACM Conference on Digital Libraries, 11–14 August1999, Berkeley, CA, USA, pages 105–113, New York, 1999. ACM Press.

[100] N. Bontis. Intellectual capital: An exploratory study that develops measures and models. ManagementDecision, 36(2):63–76, 1998.

[101] N. Bontis. Assessing knowledge assets: A review of the models used to measure intellectual capital.International Journal of Management Reviews, 3(1):41–60, 2001.

[102] N. Bontis, N. C. Dragonetti, K. Jacobsen, and G. Roos. The knowledge toolbox: A review of the toolsavailable to measure and manage intangible resources. European Management Journal, 17(4):391–402,Aug. 1999.

[103] N. Bontis and D. Nikitopoulos. Thought leadership on intellectual capital. Journal of IntellectualCapital, 2(3):183–191, 2001.

[104] A. Bookstein. Information coding in the internet environment. In Srikantaiah and Koenig [915], pages319–332.

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[105] U. M. Borghoff and R. Pareschi. Information technology for knowledge management. Journal ofUniversal Computer Science, 3(8):835–842, 1997.

[106] M. Bornemann, M. Graggober, E. Hartlieb, B. Humpl, P. Koronakis, A. Primus, K. Ritsch, H. Rollett,M. Sammer, J. Tuppinger, R. Willfort, and K. Wols. Praxishandbuch Wissensmanagement Teil 2.Verlag der Technischen Universitat, Graz, 2002.

[107] M. Bornemann, M. Graggober, E. Hartlieb, A. Primus, M. Sammer, J. Tuppinger, and R. Willfort.Praxishandbuch wissensmanagement. Wissensmanagement Forum Graz, 2000.

[108] M. Bornemann, A. Knapp, U. Schneider, and K. I. Sixl. Holistic measurement of intellectual capi-tal. Paper presented at the International Symposium “Measuring and Reporting Intellectual Capital:Experience, Issues, and Prospects”, Amsterdam, 9–11 June 1999.

[109] M. Bornemann and M. Sammer, editors. Anwendungsorientiertes Wissensmanagement: Ansatze undFallstudien aus der betrieblichen und der universitaren Praxis. Gabler Edition Wissenschaft. DeutscherUniversitats-Verlag, Wiesbaden, 2002.

[110] R. Borowsky, J. Hofer-Alfeis, S. Klabunde, A. Schneider, R. Schmidt, and S. Schoen. Losungsbausteinefur Wissensmanagement-Prozesse. Ergebnisbericht aus den Projektgemeinschaften. Siemens, 1998.

[111] R. P. Bostrom and M. Nagasundaram. Research in creativity and GSS. In Proceedings of the 31stAnnual Hawaii International Conference on Systems Sciences, HICSS-31, volume 6, pages 391–405,Los Alamitos, CA, USA, 1998. IEEE Computer Society.

[112] J. Botkin. Who’s in charge of knowledge management? Computerworld, 9 Aug. 1999.

[113] A. Bourdreau and G. Couillard. Systems integration and knowledge management. Information SystemsManagement, 16(4):24–32, Fall 1999.

[114] P. Bourque, R. Dupuis, A. Abran, J. W. Moore, and L. Tripp. The guide to software engineeringknowledge. IEEE Software, 16(6):35–44, Nov./Dec. 1999.

[115] R. Boutellier and N. Behrmann. Technisches Wissen aus Patenten. In Krallmann [526], pages 349–370.

[116] S. Boyd. Operational knowledge management: Strategic alignment and enterprise architecture. CutterIT Journal, 12(11):27–31, Nov. 1999.

[117] P. Brandt. Gehversuche im Mittelstand: das Wissensmanagement-Projekt KluG. Wissensmanagement,Sept. 2001.

[118] N. Brennan. Reporting and managing intellectual capital: Evidence from Ireland. OECD ConferenceReport, Amsterdam, June 1999.

[119] N. Brennan and B. Connell. Intellectual capital: Current issues and policy implications. Journal ofIntellectual Capital, 1(3):206–240, 2000.

[120] W. E. Brenneman, J. B. Keys, and R. M. Fulmer. Learning across a living company: The shellcompanies’ experiences. Organizational Dynamics, Autumn 1998.

[121] D. Briggs. Maximizing the knowledge asset value within the enterprise. DM Direct, 21 Apr. 2000.

[122] A. Brooking. Intellectual Capital: Core Asset for the Third Millennium. International Thomson Busi-ness Press, London, 1996.

[123] A. Brooking. Corporate Memory: Strategies for Knowledge Management. International ThomsonBusiness Press, London, 1999.

[124] A. Brooking, P. Board, and S. Jones. The predictive potential of intellectual capital. Paper presentedat the National Business Conference, Hamilton, Ontario, 22–24 January 1997, 1997.

[125] I. Brown and L. Williams. Delivering ‘information capability’: The application of knowledge man-agement in the defence library service. In Information Online & On Disc 99: Strategies for the nextmillennium. Proceedings of the Ninth Australasian Information Online & On Disc Conference andExhibition, Sydney Convention and Exhibition Centre, Sydney, Australia, 19–21 Jan. 1999.

[126] J. S. Brown. Research that reinvents the corporation. Harvard Business Review, Jan./Feb. 1991.

[127] J. S. Brown and P. Duguid. Stolen knowledge. Educational Technology, 33(3):10–15, 1993.

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[128] J. S. Brown and P. Duguid. Organizing knowledge. California Management Review, 40(1):90–111, 1998.

[129] J. S. Brown and P. Duguid. The Social Life of Information. Harvard Business School Press, Boston,Massachusetts, 2000.

[130] T. L. Brown. Ringing up intellectual capital. Management Review, Jan. 1998.

[131] P. Browning and M. Lowndes. Content management systems. JISC Technology and Standards WatchReport TSW 01-02, Sept. 2001.

[132] A. Bruggemann-Klein, R. Klein, and B. Landgraf. Exploring bibliographic databases by visualizationof annotated content-based relations. D-Lib Magazine, 5(11), Nov. 1999.

[133] A. Bryant. Chinese encyclopaedias and balinese cockfights—lessons for business process change andknowledge management. Primavera Working Paper 2000-12, Department of Accountancy and Informa-tion Management, University of Amsterdam, May 2000.

[134] B. Buchel and S. Raub. Building knowledge-creating value networks. European Management Journal,20(6):587–596, Dec. 2002.

[135] S. Buckingham Shum. Balancing formality with informality: User-centred requirements for knowledgemanagement technologies. In Proceedings of the AAAI Spring Symposium on Artificial Intelligence inKnowledge Management. AAAI, 1997.

[136] S. Buckingham Shum. Negotiating the construction and reconstruction of organisational memories.Journal of Universal Computer Science, 3(8):899–928, 1997.

[137] S. Buckingham Shum. Representing hard-to-formalise, contextualised, multidisciplinary, organisationalknowledge. In Proceedings of the AAAI Spring Symposium on Artificial Intelligence in KnowledgeManagement. AAAI, 1997.

[138] S. Buckingham Shum. Evolving the web for scientific knowledge: First steps towards an “HCI knowledgeweb”. Interfaces, British HCI Group Magazine, 39:16–21, Dec. 1998.

[139] P. J. Buckley and M. J. Carter. Knowledge management in global technology markets: Applying theoryto practice. Long Range Planning, 33(1):55–71, Feb. 2000.

[140] J. Budzik and K. J. Hammond. Q&A: A system for the capture, organiation and reuse of expertise.In Proceedings of the Sixty-second Annual Meeting of the American Society for Information Science,Medford, NJ, 1999. Information Today, Inc.

[141] J. Budzik, K. J. Hammond, and L. Birnbaum. Information access in context. Knowledge-Based Systems,14(1–2):37–53, Mar. 2001.

[142] P. N. Bukh, H. T. Larsen, and J. Mouritsen. Constructing intellectual capital statements. ScandinavianJournal of Management, 17(1):87–108, Mar. 2001.

[143] W. Bukowitz. Knowledge Measurement: Phase Three, Global Findings Report. Arthur Andersen, Nov.1998.

[144] W. R. Bukowitz and R. L. Williams. Knowledge Management Fieldbook. Financial Times/PrenticeHall, London, revised edition, 2000.

[145] H.-J. Bullinger, K. Wagner, and P. Ohlhausen. Intellektuelles Kapital als wesentlicher Bestandteil desWissensmanagements. In Krallmann [526], pages 73–90.

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[148] P. R. Burden. Knowledge Management: The Bibliography. American Society for Information Scienceand Technology, 2000.

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[150] D. Butcher and J. Rowley. The 7R’s of information management. Managing Information, 5(2), Mar.1998.

[151] A. Cabrera. Making sharing good for all. Financial Times, 2 Oct. 2000.

[152] I. Caddy. Intellectual capital: Recognizing both assets and liabilities. Journal of Intellectual Capital,1(2):129–146, 2000.

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[156] S. Capshaw and T. M. Koulopoulos. Knowledge leadership. DM Review, May 1999.

[157] E. G. Carayannis. Fostering synergies between information technology and managerial and organiza-tional cognition: The role of knowledge management. Technovation, 19(4):219–231, Feb. 1999.

[158] A. Carneiro. How does knowledge management influence innovation and competitiveness? Journal ofKnowledge Management, 4(2):87–98, 2000.

[159] R. F. Carroll and R. R. Tansey. Intellectual capital in the new Internet economy—its meaning, mea-surement and management for enhancing quality. Journal of Intellectual Capital, 1(4):296–312, 2000.

[160] M. Castells. The contours of the network society. Foresight, 2(2):151–157, 2000.

[161] M. Castells. The Rise of the Network Society, volume I of The Information Age: Economy, Society andCulture. Blackwell, Oxford, 2nd edition, 2000.

[162] T. Cerratto. Supporting collaborative writing and its cognitive tools. In K. Cox, B. Gorayska, andJ. Marsh, editors, Proceedings of the Third International Cognitive Technology Conference, CT’99.Cognitive Technology Society, 1999.

[163] J. Chaffee and S. Gauch. Personal ontologies for web navigation. In Proceedings of the Ninth Inter-national Conference on Information and Knowledge Management (CIKM 2000), 6–11 November 2000,McLean, VA, USA, pages 227–234, 2000.

[164] S. Chakrabarti and Y. Batterywala. Mining themes from bookmarks. In Proceedings of the KDD-2000 Workshop on Text Mining at the Sixth ACM SIGKDD International Conference on KnowledgeDiscovery and Data Mining, 20–23 August 2000, Boston, MA, USA, 2000.

[165] S. Chakrabarti, S. Srivastava, M. Subramanyam, and M. Tiwari. Using Memex to archive and minecommunity web browsing experience. Computer Networks, 33(1–6):669–684, June 2000.

[166] S. L. Chan. Information technology in business processes. Business Process Management Journal,6(3):224–237, 2000.

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