Knowledge Sharing Knowledge Sharing ProgramProgram

Knowledge Sharing Knowledge Sharing ProgramProgram

The purpose of our knowledge The purpose of our knowledge sharing program is to continue sharing program is to continue

the process of opening the the process of opening the communication lines between communication lines between

those who deal with our those who deal with our customers every day, and those customers every day, and those who deal with the servers that who deal with the servers that

our customers use. our customers use.

Topic 1General

Troubleshooting• Web Page Errors• AppleTalk• OneNet• Network Neighborhood• Library Catalog• Questions and Answers

Web Page Errors

Forbidden

This usually is the result of the user account missing one of the requisite files from their root directory.

Files: index.html, home.html, index.htm, home.htm, homepage.html, homepage.htm, HOME.HTM, HOMEPAGE.HTM, HOME.HTML, HOMEPAGE.HTML (This is the order a browser will search for the default index file)

Troubleshooting

You can see all the files they have in their directory, as well as the previous list of acceptable files, by using the “Web Usage” button in the Support Tool.

OWAOutlook Web Access failed to load

Webmail.ou.edu (Outlook Web Access) is the web-based client that users can use to access their Exchange account without having to load either Exchange or Outlook on their local machine.

TroubleshootingTry to log into more than one account using

the webmail.ou.edu interface.

If all accounts fail then you should notify the Operations Center immediately that there seems to be a problem with the server. Please see your helpdesk lead first.

If only one account fails then there is probably just a problem with that one account. You should try setting up a profile locally on Microsoft Outlook to see if you can access the mailbox.

Troubleshooting

If you can access the account through Outlook, but not through webmail.ou.edu you should submit a case so that the appropriate person (Microsoft Team) can take a look at that individuals account.

AppleTalk

DescriptionAppleTalk is a broadcast, routable

protocol designed by Apple in the 1980’s to aid in the networking of personal computers. It uses zones to divide the different sections of the network into manageable groups. The zones behave much like subnets, except the zone names are visible via the Chooser, and are used to aid users in finding the resources they are trying to access on the network.

FunctionAppleTalk assigns a network number to

each node on the network. This identiier is represented by a two part number, the first set of numbers representing the network segment and the second representing the specific node.

o The AppleTalk network number can be found by using the “Get Info” command on the AppleTalk Control Panel.

Network number assignment is done by polling the existing machines on the network segment for un-used numbers.

Where it can be used

As a result of the small number of Mac’s on campus, and the fact that the broadcasting makes this a less desirable protocol to use, AppleTalk is not being supported where it is not needed on campus. This includes all our residential networks, over the wireless LAN and at the egress point of campus. It is being routed in departments that we knew needed to have it, or where a need has been shown to us.

Accessing servers and printers

Currently you have to use the Chooser that is built-in to the OS on the computer you wish to have access to the server or printer. Utilities designed to search for specific services are not supported on our campus at this time.

OneNet

Who they are

OneNet is the service provider for The University of Oklahoma. They are a division of the State Regents for Higher Education, and are run in conjunction with the Office of State Finance. They provide Internet connectivity to the universities and colleges throughout the state of Oklahoma.

Connectivity issuesTo check on the connectivity that we are

experiencing at any given time you can go to http://www.telecom.ou.edu. This will take you to Telecom’s home page, and to a graph that will show our current connectivity status. This graph is set to update every five minutes, so the data may be a few minutes old on this graph. If you need to know the real-time status you can ping 164.58.10.97. This is the OneNet side of our outside link.

Network Neighborhood

How it works

You can think of the Network Neighborhood as being very much like the Zones you see in your chooser in AppleTalk. Network Neighborhood, however, does not work nearly as well. Appletalk printers and servers broadcast their information out so everyone can maintain a current list of resources that are available. The list in Network Neighborhood is controlled by a Master Browser, which is one of the machines on the network you are trying to search.

Master Browser

A computer is “elected” as the Master Browser based on a number of criteria. Once a machine is elected it will compile a list based on queries to all the other machines it can find. Because this process takes time, the list is not always updated in real-time. Also, if the Master Browser is taken off-line then a new “election” must take place to create a new list. Because of how dynamic this process is, Network Neighborhood is not always a good way of locating network resources.

Master BrowserIf you need to refresh the list that you have

in your Network Neighborhood you can:Go to a command promptAt the prompt type “net view”This will return you a complete list of resources

that your Master Browser is aware of

Finding Network Resources

A much better, and more reliable means of finding network resources is to do a search for them. The search queries directly to the WINS Server for the computer or printer you are looking for. If that resource is available it will be registered with the WINS Server, and you will be able to find it quickly and easily. Once you find it, you can map directly to it so that resource is available to you any time you are on the network.

Library Catalog

How we interface with it

The Library’s online catalog allows users to search for library resources without the need for them to physically go to the library. This system is locked down so that only students and employees of The University of Oklahoma can gain access. In order to make sure that it is protected from outside use users must have an account in the Active Directory (Sooner domain account).

Troubleshooting

Verify the password works on http://ou.blackboard.com and ask them if they have been able to log into a lab computer.

Questionsand

Answers