ENGAGE PEOPLE QUICKLY: HEARTS AND MINDS

WELCOME NOTE

Welcome to Leading Bold Change™ – The world’s leading workshop on change leadership. This is an experience like no other. For example, no other seminar is based on a story about penguins!

Since its publication in 1996, the best-selling book Leading Change by John P. Kotter has been recognized world-wide as providing the defi nitive road map for transformational change. But most managers and corporate leaders have little time for in-depth reading. What was needed was a quick readthat commanded attention and generated action – a brief, compelling story that would lift the mechanics of change from a business-as-usual mind set and set it within the range of any reader’s imagination.

Enter Our Iceberg Is Melting! by John Kotter and co-author Holger Rathgeber, a book which puts the eight vital steps of successful change within the reader’s grasp in the form of a simple, funny, and endearing fable about penguins stranded on a melting iceberg.

“PENGUINIZING” THE TRAINING

So why use the Iceberg story as the basis for this change experience?

When people read the story, it makes them smile. More importantly, it makes them nod their heads in recognition of its application to where they work. It’s effective, it’s enjoyable, and it’s instantaneous.

The power of the penguin story is its ability to engage people quickly by reducing complicated ideas about corporate change to a simple and enjoyable language.

A PROVEN METHODOLOGY

The Leading Bold Change™ workshop is based on this clever story about penguins because it has the power to engage the minds and hearts of people.

The use of the penguin metaphor provides simple shorthand for complicated concepts. It promotes fun (one of the keys to adult learning), dispels the burden of learning, and makes the integration of principles effortless and automatic.

Guess what? It also turns out that fun helps alleviate a great deal of resistance to change.

LEADING BOLD CHANGE™

Creating Change Leaders at All Levels

LEADING BOLD CHANGE™

PROCESS

“You don’t have to change. Survival is not mandatory.”

- W. Edwards Deming

8 STEPS OF LEADING CHANGE

Step 1: Acting with urgency

Step 2: Developing the guiding coalition

Step 3: Developing a change vision

Step 4: Communicating the vision buy-in

Step 5: Empowering broad-based action

Step 6: Generating short-term wins

Step 7: Don’t let up

Step 8: Make change stick

Thirty years of research by leadership guru Dr. John Kotter has proven that 70% of all major change efforts in organizations fail.

Why do they fail? Because organizations often do not take the holistic approach required to see the change through. However, by following the 8 Step Process provided by Professor Kotter, organizations can avoid failure and become adept at change.

By improving their ability to change, organizations can increase their chances of success, both today and in the future. Without this ability to adapt continuously, organizations cannot thrive.

Dr. Kotter has proven over his years of research that following this 8 Step Process will help organizations succeed in an ever-changing world.

Create a sense of urgency today and act. Leading Bold Change™ will enhance your success immediately.

THE FACILITATED WORKSHOP EXPERIENCE

Leading Bold Change™ is an interactive workshop experience that teaches leaders at all levels to lead change using Harvard Professor John Kotter’s globally recognized 8 Step process. The experience connects the heart of those who must embrace and lead change today with the mindset necessary to ensure future success.

This is the workshop to create leaders at all levels capable of identifying and creating change.

Workshop Audiences

Our fi rst goal was to create a program that was versatile enough to accommodate two different types of audiences:

1. Individuals with or without a defi ned responsibility for a specifi c change

2. Teams that are going to be responsible for implementing a specifi c change

Workshop Outcome

• Understanding your natural strengths and characteristics for leading change

• Understanding the importance of creating leaders at all levels• Learning from and providing insights to other participants• Understanding the organizational forces that affect successful

change• Assessing the organization’s efforts to deal with change• Identifying elements of the work environment that need changing• Creating a visual map of the current organizational state• Completing a gap assessment to identify gaps for change readiness• Initiating an action plan that fosters decision-making and

commitment to take action; while providing a record of participants’ intentions and structure to guide their actions back on the job

Leading Bold Change™ is an interactive workshop experience that teaches leaders at all levels to lead change using Harvard Professor John Kotter’s globally recognized 8 Step process. The experience connects the heart of those who must embrace and lead change today with the mindset necessary to ensure future success.

This is the workshop to create leaders at all levels capable of identifying and creating change.

Workshop Audiences

Our fi rst goal was to create a program that was versatile enough to accommodate two different types of audiences:

1. Individuals with or without a defi ned responsibility for a specifi c change

2. Teams that are going to be responsible for implementing a specifi c change

Workshop Outcome

• Understanding your natural strengths and characteristics for leading change

• Understanding the importance of creating leaders at all levels• Learning from and providing insights to other participants• Understanding the organizational forces that affect successful

change• Assessing the organization’s efforts to deal with change• Identifying elements of the work environment that need changing• Creating a visual map of the current organizational state• Completing a gap assessment to identify gaps for change readiness• Initiating an action plan that fosters decision-making and

commitment to take action; while providing a record of participants’ intentions and structure to guide their actions back on the job

“The results are building our capability and capacity for organizational change so we can now change quickly and successfully” - Fortune 500 Company

A PROVEN MODEL FORLEADERS AT ALL LEVELS

“Thank you for the brilliant job you did for us at Boca! You are exceptionally skillful at conveying a powerful leadership message”- R. J. Herson, President, EF

WORKSHOPPROCESSParticipants work in teams and learn the 8 Step change model backwards and forwards. These teams create presentations that show the links between the steps and illustrate with examples.

The process starts with pre-work. This includes reading the book and completing an online assignment that forces participants to consider a real change effort they can or will be involved in. The importance of this step cannot be overstated.

The workshop experience involves individual refl ection, group

processing, and individual and team-based decision making. Because of the strong impact of visual stimuli in helping the brain to process and remember concepts and ideas, graphic representations are emphasized both in classroom décor, and while envisioning the change effort.

Next, participants conduct a macro-level exploration of change and how it affects their organization. From this vantage point, the need to embrace and lead change is reinforced. Finally, macro level changes are seen

to contribute to “fi ssures” that indicate a need for change at all levels within the organization. With a need for change at all levels, the context is set for developing leaders at all levels. Interestingly, participants agree that the Antarctic penguins from the story tend to have many similarities to human beings in their own organizations – especially as it relates to their reaction to change. The workshop leverages the iceberg metaphor when needed to help participants get past frequently uncomfortable issues.

Paul Rigby Senior Consultant VP International Operations

Paul Rigby is Vice President for International Operations at ISB Worldwide and a certified master consultant for Leading Bold Change™ based upon the works of Harvard Professor, John Kotter. Previously in his role as Commercial Director, NRG International Ltd a wholly owned subsidiary of Ricoh Company Japan, he led a team selling leading-edge, digital office solutions through a network of 133 independent distributors based in 93 countries. In this role was responsible for orchestrating numerous large scale changes including company re-structuring. Paul has been at the forefront of change

throughout his career and was involved in the introduction of color printers, color copiers, fax machines, internet technology and mobile telephony to name a few. He has played an integral part in the implementation of systems, policies and organizational change and restructuring in a variety of industries. He has been involved in the every part of the business from sales to logistics to service and support and has played an integral part in helping companies restructure and adapt for the future. A regular keynote presenter at global industry conferences, Paul also consulted with business partners and regularly assisted with partner company change efforts. Paul’s proven ability to conduct business on a global stage gives him the experience to successfully assist organizations of any size or scale to successfully reach their business objectives. Paul’s easy going demeanor combined with years of practical line business experience make him a valued consultant partner to all of his clients. Today, Paul leads the international efforts of ISBWorldwide facilitating client engagements, coaching ISB business partners and overseeing its global distribution network on behalf of numerous bestselling authors. Paul received his Bachelor of Commerce Degrees at Rhodes University in Business Administration and Mercantile Law and later completed his Executive Development Program at Wits Business School.

WORKSHOP FACILITATOR: PAUL RIGBY

By John Kotter & Holger RathgeberSMP: $19.95

Our Iceberg is Melting is a simple fable with profound lessons for working and living in an ever changing world.

The story is about a penguin colony in Antarctica. A group of emperor penguins live as they have for many years. Then one curious bird discovers a potentially devastating problem threatening their home – and pretty much no one listens to him.

The characters in the story, Fred, Alice, Louis, Buddy, the Professor, and NoNo, are like people we recognize – even ourselves. Their story is one of resistance to change and heroic action, confusion and insight, seemingly intractable obstacles and the most clever tactics for dealing with those obstacles.

It’s a story that is occurring in different forms all around us today – but the penguins handle the very real challenges a great deal better than most of us. The lessons you can draw from this short and easy-to-read book will serve you well on the job, in your family, and in your community. Based on John Kotter’s pioneering work on how to make smart change happen faster and better, the book provides invaluable guidance no matter if you live at the top of an organization or the bottom. And the lessons are becoming ever more important as the world around us changes faster and faster and faster.

By improving their ability to change, organizations can increase their chances of success, both today and in the future. Without this ability to adapt continuously, organizations cannot thrive.

Purchase Our Iceberg is Melting atwww.LeadingBoldChange.com

The book is required reading for the program.

American Association of School Administrators (AASA)

AccellentAmerenAT&TBabcock & WilcoxBerkshire Healthcare SystemBlack & DeckerBooz Allen HamiltonCarlisle & CompanyCentrelinkCoty, Inc.Citigroup IncCoca-Cola (MENA)ExperianGagen MacDonaldHRM Partners Oy (LTD) (Finland)Institute of Public Administrators (Australia)

Iowa Community College SystemITOCHU International Corporation

Kaiser PermanenteLos Angeles Unifi ed SchoolDistrict

MasterCard WorldwideMTN GroupNational Council for QualityAssurance

Norfolk SouthernPepsiCoPhilips HealthcarePink ElephantPricewaterhouseCoopersRaytheonRicohRolls RoyceSociety for Human ResourceManagement

Siemens Management (USA)Synovus FinancialToyota (ALJ - KSA)US Food and Drug Administration

OUR ICEBERG IS MELTINGNEW YORK TIMES BEST SELLER

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LEADING BOLD CHANGE™ Creating Change Leaders at All Levels