lean six sigma canvas: a universal problem solving (ups) worksheet for lean startup, lean six sigma,...
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Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
Lean Six Sigma Canvas: Worksheet for Applying the DMAIC Cycle to Projects ConKnuously Maximize Customer Delight and Minimize Customer Pain
D: Define
M: Measure
A: Analyze
I: Improve
C: Control
Eliminate * Defects (Varia?ons) * Waste * Delays
Reduce * Cost * Errors; Mistakes; Rework; Accidents * Wai?ng Time; Delivery Cycle
Increase * Quality * Performance * Efficiency; Produc?vity; Reliability * Sales * Validated Learning
Create * Improved Processes * Products * Services * Supply Chains * Business Models * Strategies
What You Can Do Using
The Lean Six Sigma Canvas (Projects)
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
Disrup'on Spot
Luxury Spot
Strategic Choice
Blue Ocean:
Lean Six Sigma Canvas
Luxury Spot:
Six Sigma Methodology
DisrupKon Spot:
Lean Startup Method
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
TRADE-‐OFF MAP FOR THE LEAN SIX SIGMA CANVAS Resolve the Trade-‐off Between Quality and Cost (Waste)
(-‐): PAIN: Cost (Waste; Complexity; Time)
(+): DELIGHT:
Quality (Performance)
Key Valuable Not Valuable
INTRODUCING THE UNIVERSAL PROBLEM SOLVING (UPS)
CANVAS A One-‐Page Template That Unleashes the Ability of Humans to Solve Problems
Welcome to
A Collabora've Modeling Technique
That
Unleashes the Ability of Humans to Solve Problems:
Present, Organize, Evaluate, and Manage Ideas
Using
Just One Tool
Welcome to
The Collabora've Modeling Technique of
“CANVASING”
Which Involves Use of
The Universal Problem Solving (UPS) Canvas
THE UNIVERSAL PROBLEM SOLVING CANVAS IS
A LIFECYCLE IDEAS MANAGEMENT (LIM) TOOL:
The Universal Problem Solving (UPS) Canvas Is
A One-‐Page Template That Can Be Used For Collabora?vely Presen?ng, Organizing, Evalua?ng, and Managing Ideas
During the Lifecycle of a Business or Problem-‐solving Project
OUR MISSION Is
“To Help Promote
A Culture of Universal Problem Solving,
Innova'on, and Management
Especially in Local CommuniBes” Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
HOW TO SYSTEMATICALLY USE THE UNIVERSAL PROBLEM SOLVING (UPS) CANVAS ConKnuously Maximize Customer Delight and Minimize Customer Pain
1 • Print out a large template of the Universal Problem Solving (UPS) Canvas, e.g., a size of 24”x36”
2 • Put the UPS Canvas on a wall or large table
3 • Populate or complete, for example using Post-‐it notes, the 5 areas of the UPS Canvas
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
GALLERY OF GENERIC CANVASES
Visually Summarize, Present, and Use Problem Solving Methodologies for Maximizing Customer Delight and Minimizing Customer Pain
The World’s Greatest Innovators
And
Youngest Children
All Solve Problems Using One Template:
The Universal Problem Solving (UPS) Canvas
Universal Problem Solving (UPS) Canvas Universal Problem-‐Solving Cycle, Workflow, Language and PlaOorm for Maximizing Customer Delight and Minimizing Customer Pain
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Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Universal Problem Solving (UPS) Canvas: The 5 Areas of Universal Problem Solving ConKnuously Maximize Customer Delight and Minimize Customer Pain
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Project Management Canvas: The 5 Phases of a Project Management Cycle ConKnuously Maximize Customer Delight and Minimize Customer Pain
Solu?on-‐Planning
Execu?on (ImplementaBon)
Learning
Problem Discovery & Valida?on
Evalua?on (Control)
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Seven-‐Ques?on Canvas for Pitching, Organizing, EvaluaKng, and Managing Ideas in Any Project ConKnuously Maximize Customer Delight and Minimize Customer Pain
What?
How?
Why?
How Much?
Who?
Where?
When?
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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DNA Canvas for Designing a System for Any Product, Service, or OrganizaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain
N: Need
D: Design
A: AspiraKons
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
GALLERY OF METHOD-‐SPECIFIC CANVASES
Visually Summarize, Present, and Use Problem Solving Methodologies for Maximizing Customer Delight and Minimizing Customer Pain
canvas [kan-‐vuhs]
Noun q a piece of closely woven cloth on which painKng is made
q a holisKc problem-‐solving cycle, journey, or dashboard (New) Example: “business model canvas”; “personal development canvas”; “USA canvas”
Verb q p.o.e.m.: present, organize, evaluate, and model ideas especially using a Universal Problem Solving (UPS) Canvas (New) Example: “canvas a system, business, or project”
canvaser [kan-‐vuhs-‐er]
Noun (New) q a person or team who holisKcally covers objects
q a person or team who uses the Universal Problem Solving (UPS) Canvas Example: “Christo is a canvaser, an arBst who canvases the uncanvasable”
“CANVAS” ANY PROBLEM SOLVING TOOL, METHODOLOGY,
DOCUMENT (PLAN), OR
PROJECT (TASK; JOB TO BE DONE)
THINGS THAT YOU CAN CANVAS
Ideas Products SoluKons Problems Documents
Objects/ Systems Places People Personal
Development Plans
Business Plans
Business Ecosystems
Projects
Business Models Strategies
10 PROBLEMS FACED BY EVERY ENTREPRENEUR, STARTUP, AND ESTABLISHED ORGANIZATION Why Some OrganizaKons Fail While Others Succeed
1. Idea Genera?on Problems 2. Business/Organiza?onal Planning Problems 3. Value Proposi?on & Strategy Problems 4. Business Execu?on/Performance Problems 5. Product Innova?on and Improvement Problems 6. Waste Elimina?on/Cost Reduc?on Problems 7. Business Model and Ecosystem Problems 8. Process Problems 9. Supply Chain Problems 10. Marke?ng & Sale/Customer Problems
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
Plan and Manage Holis?c Marke?ng
Create Value Proposi?on & Strategy
ConKnuously Innovate/Improve on Product/Customer Delight ConKnuously Reduce Waste
Document and Analyze Process Document and Analyze Supply Chain
Create Business/Organiza?onal Plan
ONE-‐PAGE PROBLEM SOLVING TOOLS
(CANVASES) FOR
BUSINESS LIFECYCLE
Jobs-‐To-‐Be-‐Done
Document and ReInvent Business Model
Generate Novel (Product/Business) Ideas
Manage Business Strategy & Performance
ONE-‐PAGE PROBLEM SOLVING TOOLS (CANVASES) FOR BUSINESS LIFECYCLE Overview of Jobs-‐To-‐Be-‐Done for ConKnuously Maximizing Customer Delight and Minimizing Customer Pain
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Brainstorming Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain
Generated Ideas
Situa?on/Context/Challenge/Ques?on
Evalua?on
Based on Alex Osborn’s technique of Brainstorming Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Lean Startup Game (LSG) Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain
Generated Ideas
Situa?on/Context/Challenge/Ques?on
EvaluaKon
Product/Service
(Minimum Viable Product/
Landing Page/ Mock-‐up/Prototype/ Pilot (DraX) SoluBon/ Complete SoluBon
Based on Alex Osborn’s technique of Brainstorming and Eric Ries’s book, “The Lean Startup” Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
SCAMPERR Crea?vity Canvas for GeneraKng and Improving Ideas ConKnuously Maximize Customer Delight and Minimize Customer Pain
Generated Ideas
Principle q SubsKtute q Combine q Add (Adapt) q Modify q Put to other
use q Eliminate q Reverse q Rearrange
Situa?on/Context/Challenge/Ques?on
Based on Bob Eberle’s technique of SCAMPER
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Lateral Thinking Canvas for Thinking Different ConKnuously Maximize Customer Delight and Minimize Customer Pain
Generated Ideas
Techniques q ProvocaKon q Random
Objects q Concept Fan q Essence q PMI q Challenge q Six Thinking
Hats q Parallel
Thinking
Situa?on/Context/Challenge/Ques?on (ExisBng; Status Quo; “As Is”)
Based on Edward de Bono’s Methodology of Lateral Thinking Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Brand Disrup?on Canvas for CreaKng DisrupKve Ideas, Products, and Brands ConKnuously Maximize Customer Delight and Minimize Customer Pain
Disrup?on (“To Be”/Future)
Conven?on (“As Is”/Present)
Vision
Based on Jean-‐Marie Dru’s book, “DisrupKon” Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Value Factors Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain
Pain Factors q Cost (Price) q Complexity q Inaccessibility q Unavailability q Inconvenience q Time (Delay) q Risk
Delight Factors q Revenue (Sale); Profit; Reward q FuncKonality; VersaKlity q Performance q Quality q Brand (Status; Aura)/Novelty/Newness/DifferenKaKon q InteracKvity q CustomizaKon
(Trade-‐off)
Value
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Empathy Map Canvas: Worksheet for Understanding and Designing Customer Experience ConKnuously Maximize Customer Delight and Minimize Customer Pain
Based on Xplane’s Empathy Map: www.xplane.com
Pain q FrustraKons q Obstacles/Constraints q Fear/Uncertainty/Doubt q Risks
Gain q AspiraKons q Needs/Wants q Goals/ObjecKves/Strategies/TacKcs q Success Criteria (Rewards)
Customer
Hearing Seeing
Persona
(Trade-‐off)
Adapted by Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
Thinking &
Feeling
Saying &
Doing
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Disadvantages-‐Advantages Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain
Disadvantages
Advantages
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Force Field Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain
Forces Against
Forces For
Based on Kurt Lewin’s technique of Force_Field Analysis Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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SWOT Analysis Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain
W: Weaknesses
T: Threats
S: Strengths
O: OpportuniKes
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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TRIZ Canvas ConKnuously Maximize Customer Delight and Minimize Customer Pain
Specific Solu?on
Harmful Effect (Weakness; Disadvantage)
Useful Effect (Strength; Advantage)
Ideal Final Result (Ideality): Zero Trade-‐off
Generic Solu?on
Specific Problem (ContradicBon; Trade-‐off)
Generic Problem (Dilemma)
(ContradicKon/ Trade-‐off)
Based on Genrich Altschuller’s Methodology of TRIZ (“Theory of InvenBve Problem Solving”) Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Business Plan Canvas: Worksheet ConKnuously Maximize Customer Delight and Minimize Customer Pain
Mission/Vision
Goals
Objec?ves
Strategies
Targets
Cost
Revenue
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Triple Borom Line Canvas: Worksheet for Financial, Social, and Environmental Viability ConKnuously Maximize Customer Delight and Minimize Customer Pain
Shared Value/Mission/Vision
Goals
Objec?ves
Strategies
Targets
Pain (Cost; Disadvantages)
Delight (Benefit; Advantages)
q Financial q Social q Environ.
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Discovery-‐Driven Plan Canvas: Worksheet for Managing Highly Risky Projects in Business ConKnuously Maximize Customer Delight and Minimize Customer Pain
Success Criteria (ROI; Profit; Purpose; Validated Learning)
Objec?ves
Opera?ng Specifica?ons
Unit of Business No. of Units
Assump?ons
Cost
Revenue
Key Metrics
Milestones (Deliverables)
Customer Segment (Market)
Consump?on Chain
Compe??on (Industry
Benchmarks)
Based on Rita McGrath and Ian MacMillan’s book, “Discovery-‐Driven Growth” Adapted by Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
Marke?ng Strategy
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“Gesng to Plan B” Canvas: Worksheet for Managing “Pivots” in Business Projects ConKnuously Maximize Customer Delight and Minimize Customer Pain
Success Criteria (Gross Margin Model; Vision; Grand Leap of Faith; IPO; Profit; Findings; Insights)
Pain (Cost)
q Opera?ng Model
q Investment Model
Delight (Revenue)
q Revenue Model
q Working Capital Model
Key Metrics
Customer Segment (Market)
Channel/ CRM
Environment (Industry)
q Analogs
q AnKlogs
Based on John Mullins & Randy Komisar’s book, “Geqng to Plan B” Adapted by Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
Leaps of Faith (QuesBons/ AssumpBons)
Hypotheses (Falsifiable Results)
Product/Service/Organiza?on
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Strategic Organiza?onal Development Canvas: Worksheet for Value ProposiKon ConKnuously Maximize Customer Delight and Minimize Customer Pain
Value Proposi?on
Customers
Top 3 Features (Product/Service)
Top 3 Problems
Pain (Cost)
Delight (DifferenKaKon; Revenue)
Product
(Minimum Viable Product/ Landing Page/
Mock-‐up/Prototype/ Pilot (DraX) SoluBon/ Complete SoluBon
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Value Net Canvas: Worksheet for CreaKng CoopeKKon Strategy ConKnuously Maximize Customer Delight and Minimize Customer Pain
Suppliers
Complementors
Customers
Compe?tors (SubsKtutors)
COMPANY
Based on Adam Brandenburger and Barry Nalebuff’s book, “Co-‐opeKKon” Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Industry Arrac?veness Canvas: Worksheet for CreaKng CompeKKve Advantage Strategy ConKnuously Maximize Customer Delight and Minimize Customer Pain
Cost
Differen?a?on
Bargaining Power Of
Suppliers
Threat of New Entrants
Bargaining Power Of
Customers
Threat of Subs?tute Products
INDUSTRY RIVALRY
Trade-‐off (Strategy)
INDUSTRY ATTRACTIVENESS (Margin; CompeKKve Advantage)
Based on Michael Porter’s book, “CompeKKve Strategy” Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Blue Ocean Strategy Canvas: Worksheet for CreaKng Blue Ocean Strategy ConKnuously Maximize Customer Delight and Minimize Customer Pain
BLUE OCEAN: Uncontested Market Space Where CompeBtors Are Irrelevant
Blue Ocean (“To Be” Industry: Value Factors)
Goals/Objec?ves (Value ProposiKon)
Strategy (Canvas) Value InnovaKon
Tac?cs/4 Ac?ons q Eliminate q Reduce q Increase q Create
Cost
Value (DifferenKaKon; Revenue)
Red Ocean (“As Is” Industry:
Value Factors/Strategy Canvas)
Based on W. Chan Kim and Renee Mauborgne’s book, “Blue Ocean Strategy” Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
(-‐) Cost (+) Revenue
Value Chain Canvas: Worksheet for DocumenKng and Analyzing Value Chain ConKnuously Maximize Customer Delight and Minimize Customer Pain
Opera?ons
Inbound Logis?cs
Procurement
Human Resource Management
Technology Development
Firm Infrastructure
Outbound Logis?cs
Service
Marke?ng & Sales
PROFIT MARGIN
Based on Michael Porter’s book, “CompeKKve Advantage” Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Balanced Scorecard Canvas: Worksheet of 4 PerspecKves for Performance Management ConKnuously Maximize Customer Delight and Minimize Customer Pain
Process
Learning & Growth
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
Customer
Financial
Based on Robert Kaplan and David Norton’s book, “The Balanced Scorecard”
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Lean Startup Cycle Canvas: Build-‐Measure-‐Learn Feedback Loop for ConKnuous InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain
Ideas
Product
Data
Customer Problem Discovery & ValidaKon (Customer Development:
“Get Out Of the Building” or “OrganizaBon”)
Based on Eric Ries’s book, “The Lean Startup” Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Four-‐Box Business Model Canvas: Worksheet for Business Model DocumentaKon & InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain
Key Processes
Key Resources
Customer Value Proposi?on
Profit Formula
Based on Mark Johnson’s book, “Seizing the White Space” Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Nine-‐Box Business Model Canvas: Worksheet for Business Model DocumentaKon & InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain
Key Ac?vi?es (KA)
Key Partners (KP)
Key Resources (KR)
Value Proposi?on (VP)
Customer Rela?onships
(CR)
Channels (CH)
Customer Segments
(CS)
Cost Structure (C$)
Revenue Streams (R$)
The Big “Yellow” Building Blocks of the TacBcal Universal Problem Solving Canvas are adapted from The Business Model Canvas (www.businessmodelgeneraKon.com) and is licensed under the CreaKve Commons A=ribuKon-‐Share Alike3.0 Un-‐ported License
Environment (Global)
Tac?cal Org. Development Canvas 1: Worksheet for Business Model DocumentaKon & InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain
Key Ac?vi?es (KA)
Key Partners (KP)
Key Resources (KR)
Value Proposi?on (VP)
Customer Rela?onships
(CR)
Channels (CH)
Customer Segments
(CS)
Environment (Global)
The Big “Yellow” Building Blocks of the TacBcal Universal Problem Solving Canvas are adapted from The Business Model Canvas (www.businessmodelgeneraKon.com) and is licensed under the CreaKve Commons A=ribuKon-‐Share Alike3.0 Un-‐ported License
Engagement: /AcquisiKon:
AcKvaKon:
RetenKon:
Revenue:
Referral:
Staffing Cost:
Customer AcquisiKon Cost:
Equipment/Infrastructure/Facility Cost:
DistribuKon/LogisKcs Cost:
Material/Info’ Cost: (-‐): PAIN (COST) Cost Structure (C$)
(+): DELIGHT (BENEFIT) Revenue Streams (R$)
Shared Value (PROFIT; Customer Experience)
Tac?cal Org. Development Canvas 2: Worksheet for Business Model DocumentaKon & InnovaKon ConKnuously Maximize Customer Delight and Minimize Customer Pain
Key Ac?vi?es (KA)
Key Partners (KP)
Key Resources (KR)
Value Proposi?on (VP)
Customer Rela?onships
(CR)
Channels (CH)
Environment (Global)
The Big “Yellow” Building Blocks of the TacBcal Universal Problem Solving Canvas are adapted from The Business Model Canvas (www.businessmodelgeneraKon.com) and is licensed under the CreaKve Commons A=ribuKon-‐Share Alike3.0 Un-‐ported License
Engagement: /AcquisiKon:
AcKvaKon:
RetenKon:
Revenue:
Referral:
Staffing Cost:
Customer AcquisiKon Cost:
Equipment/Infrastructure/Facility Cost:
DistribuKon/LogisKcs Cost:
Material/Info’ Cost: (-‐): PAIN (COST) Cost Structure (C$)
(+): DELIGHT (BENEFIT) Revenue Streams (R$)
Shared Value (PROFIT; Customer Experience)
Customer Segment (CS)
Persona
Hearing Seeing
Thinking &
Feeling
Saying &
Doing
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SIPOC Process Canvas: Worksheet for DocumenKng & Analyzing a Process ConKnuously Maximize Customer Delight and Minimize Customer Pain
P: Process
O: Output
C: Customer
S: Suppliers
I: Inputs
Based on the technique of the SIPOC Process Map Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Fishbone Canvas: Worksheet for Root-‐cause (Fishbone) Analysis ConKnuously Maximize Customer Delight and Minimize Customer Pain
Process/ Method
Supplies/ Inputs/ Materials
Employees/ Management/
People
Machinery/Tech-‐nology/Infra’
Offer (Product/Service)
Channels/ Communica?on
Customers/ Consumers
Environment (Global)
Pain (Cost)
Delight (Benefit; DifferenBaBon; Revenue)
Effect (Vision; Profit; Customer Experience)
Based on the technique of the Fishbone Diagram Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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Supply Chain Canvas: Worksheet for DocumenKng and Analyzing Supply Chain (Ecosystem) ConKnuously Maximize Customer Delight and Minimize Customer Pain
Process/Strategy
Suppliers/Inputs/ Partners
Employees/Brand/ IP
Machinery/Tech-‐nology/Infra’
Offer (Product/Service)
Retailers/ Channels/CRM
Customers/ Consumers
Environment (Global)
Pain (Cost)
Delight (Benefit; DifferenBaBon; Revenue)
Shared Value (Vision; Profit; Customer Experience)
q Financial q Social q Environ.
Based on the technique of the Supply Chain Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
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MegaMarke?ng (13P) Canvas: Worksheet for HolisKc MarkeKng ConKnuously Maximize Customer Delight and Minimize Customer Pain
Process
Partners
People
Place
Product
Price
Packaging
Promo?on
Persona
Problem
Public Rela?ons
Profit
Performance
Based on the technique of MarkeBng Mix Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
Lean Six Sigma Canvas: A Universal Problem-‐Solving Template ConKnuously Maximize Customer Delight and Minimize Customer Pain
Six Sigma Process (Waterfall or Tollgate Process (DMAIC):
Define-‐Measure-‐Analyze-‐Improve-‐Control) Outcomes: Zero Defect; Zero Waste; Just-‐In-‐Time Delivery
Lean Startup Process (Rapid IteraKve Process (BML): Build-‐Measure-‐Learn) Outcomes: Validated learning; Scalable business model
Lean Six Sigma Canvas Goal: ConBnuously Innovate on Products, Improve Quality, Reduce Waste, and ReInvent Supply Chain (Business Model)
Process: Problem-‐Plan-‐Build-‐Measure-‐Learn Key Tool: Universal Problem Solving (UPS) Canvas
Outcomes: Accelerated Learning; Integrated Body of Knowledge
Six Sigma Projects (SystemaKcally opKmize, improve, and/or renew
supply chain as well as gain compeBBve advantage)
Lean Startup Projects (Rapidly discover, validate, and scale viable supply chain as well as gain adapBve advantage)
Business Model ReInvenKon
(ConKnuous Waste ReducKon)
ConKnuous Product InnovaKon
Improvers Innovators
Deliberate Planning: VerKcal/SystemaKc/“Classical
Music”/Risk-‐averse Culture
Wicked (Unpredictable/Novel/Open/ Change/Faith-‐based) Outcomes
Tame (Predictable/RouBne/Closed/ Stability/Fact-‐based) Outcomes
WICKED PROBLEMS TAME PROBLEMS
ConKnuous Quality Improvement
Emergent Planning: Horizontal/Organic/“Jazz”/ Experimental (Failing-‐fast) Culture
PROBLEMS
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
Copyright 2013. Dr. Rod King. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing
CreaKve Commons License. [email protected] & h=p://businessmodels.ning.com & h=p://twi=er.com/RodKuhnKing VDD University for Leaders, Managers, and Entrepreneurs
MISCELLANEOUS q Lean Innovate SaLone Canvas q AspiraKon (Trade-‐off) Map q Lean Startup Cockpit: Canvas of
Past, Present, and Future (StaKc) Canvases
SUPPLY CHAIN MANAGERS q Supply Chain Canvas
INDUSTRY ANALYSTS q Industry A=racKveness Canvas
PERFORMANCE MANAGERS q Balanced Scorecard Canvas
LEAN QUALITY IMPROVERS q Six Sigma Canvas q Lean Six Sigma Canvas q SIPOC Process Canvas q Fishbone Canvas
UNIVERSAL PROBLEM SOLVING
(UPS) CANVAS For Everyone
Customized Worksheets
PLANNERS AND STRATEGISTS q Business Plan Canvas q Blue Ocean Strategy Canvas q Discovery-‐Driven Canvas q Strategy Map Canvas q Strategy Diamond Canvas
IDEA GENERATORS/ PRODUCT INNOVATORS q Brainstorming Canvas q SCAMPERR CreaKvity Canvas q Five-‐QuesKon Canvas q Brand DisrupKon Canvas q Classic Lean Startup Canvas q DNA Canvas; TRIZ Canvas
BUSINESS MODEL REINVENTORS q Four-‐Box Business Model Canvas q Nine-‐Box Business Model Canvas q Value Chain Canvas q Value Net Canvas q MegaMarkeKng (13P) Canvas
UNIVERSAL PROBLEM SOLVING (UPS) CANVAS for Everyone ConKnuously Maximize Customer Delight and Minimize Customer Pain