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  • 8/3/2019 Lean Six Sigma process Improvement


    Frank Delgadofd130b160@westpost.net(203) 374-247483 Bonnie View DriveTrumbull, CT 06611

    Summary of Skills and AccomplishmentsManagement Development and Training Leader;Master Black Belt; Lean Six Sigma Training and Process Improvement Expert

    Over 35 years of experience designing, developing and presenting training seminars in five areas: Quality (Six Sigma); Managerial / Supervisory; Skill Development and Sales / Marketing to Fortune 500 companies in such industries as: finance; telecommunications; manufacturing and education. Below are some accomplishments:

    *I've build and developed three full training departments at Verizon (GTE), Eutectic and for Department of Housing and Urban Development (H.U.D.).*Conducted over 1500 quality and management seminars to over 25,000 thousand participants*Completed over 50 Quality Projects complete with Change Management plans that included change and communication plans as well as influence tactics while at GE*Facilitated over 100 Kaizens (Lean events) for process improvements efforts cut

    ting cycle - time and increasing through-put for a variety of business processes.*Designed and development over 30 training courses for GE, Ingersoll-Rand, Verizon and Others.

    Summary of Professional Experience:

    Merck Corporation - Lean Six Sigma Training ManagerGE - Six Sigma and Lean Training Leader; Quality and Sourcing ManagerIngersoll-Rand - Corporate Management Training LeaderLearning International - Project ManagerEutectic Corporation - Director: Education and TrainingGTE Corporation (Verizon) - Corporate Training Manager and Training Specialist

    Bullard Machines Tools (White Consolidated Industries) - New Product DevelopmentLeaderTextron Corporation - Material Requirements Planning AnalystParker -Hannifin - Design DraftsmanU.S. Department of Urban Housing: Leader - Training Operations

    *************************************************DETAILED WORK EXPERIENCE4/6/09 - 7/22/09Merck and Company - One Merck Dr. White House Station, NJ 08889Merck is a global research driven pharmaceutical company. Merck discovers, develops, distributes and markets vaccines and medicines to address unmet medical needs.

    Training Manager - Merck SigmaDelivered Merck Sigma training curriculum for employees in Green Belt; Black Belt;Change execution methodology; Executive Belt and Lean training.

    Worked for the following Directors: Tara Scherder and Gregory Anthos

    9/1/98 - 2/28/09

  • 8/3/2019 Lean Six Sigma process Improvement


    General Electric Capital Real Estate, 901 Main Street, Norwalk, CTGE Capital Real Estate, (www.gecapitalrealestate.com), headquartered in Norwalk,Connecticut,GE is one of the industry's leading global resources for commercial real estatefinance.Manager: Quality and Six Sigma Training:Master Black Belt Responsibilities for six sigma implementation; design for sixsigma instruction; Lean Six Sigma training and internal consulting for teams working on improving or developing new processes and products. Also work with strategic suppliers and customers on both training and project / process improvementprojects. Additional responsibilities include skill development training in: Change Management; Influencing Skills; Presentation Skills; and Workout Sessions.

    Accomplishments:*Cost avoidance savings of over $25 million in various projects.*Conducted over 550 seminars for over 13,000 GE Associates in Six Sigma; Designfor Six Sigma Methodology; Change Management; Lean Six Sigma; Influence Skills;Presentation Skills and Management and Supervisory Skills Development.*Completed over 20 domestic and international process improvements projects.*Guided and mentored over 300 Quality Process Improvement Teams.*Master Black Belt Certified; Black Belt Certified and Green Belt Certified

    Worked for the following managers: Sue Santos; Beverly Pettersen; Troy White and

    Gregg Morin.

    12/11/1995 - 9/1/1998General Electric Capital Corporate Services, 260 Long Ridge Road, Stamford, CTGE Capital provides a variety of consumer services, credit cards; life and autoinsurance; mid-market and specialized financing; specialty insurance; equipmentmanagement, to businesses and individuals in 45 countries around the world. Currently named GE Commercial Finance.Manager of Quality and Sourcing Training:Corporate-wide responsibility for Quality for the Sourcing functional area. Conducted needs assessment; supplier quality (Six Sigma)/Master Black Belt Certification); internal /external process design; management development (360-feedback

    1:1 coaching, program) and Six Sigma Process design. Also involved working withacquisition integration teams.

    Accomplishments:*Mentoring Sourcing personnel on Six Sigma and Design for Six Sigma methodologies.*Re-designed Sourcing Process and developed Handbook used throughout GE.*Conducted numerous process improvements projects for Strategic suppliers.

    Worked for the following managers: Bart Heenan; Stan Mickens

    8/8/94 - 11/15/95Learning International (Division of Times Mirror) 225 High Ridge Road, Stamford,

    CT 06904Learning International (formerly Xerox Learning Systems) is the largest producerof sales and service training

    Project manager and Instructional DesignerProject management responsibilities for research, content development and designof competencybased models for sales; marketing and service training programs sold on the commercial market.

  • 8/3/2019 Lean Six Sigma process Improvement


    Worked for the following managers: Catherine Glassanos; Howard Kamens

    3/12/90 - 8/8/94Ingersoll Rand Company, 200 Chestnut Ridge Road, Woodcliff Lake, NJIngersoll-Rand manufactures bearings, locks and tools, construction equipment and other engineered products. I-R has 34k employees worldwide and generates $4 billion in revenue.

    Corporate Training Manager:Corporate-wide responsibility for design, development and presentation of executive and middle management programs using internal and external sources. Other Responsibilities: Needs, Tasks Analysis, opinion surveys, and performance evaluation strategiesTraining Programs Designed and Presented:

    Accomplishments:*Developed series of courses for re-engineering processes, quality and management.*Task team member to implement Six Sigma and total quality process at Ingersoll-Rand.*Designed total quality series to address reduction in errors, decrease in cycletime and increase customer satisfaction for the Production Equipment Group.

    Worked for the following director: Elaine Ercolano

    1/15/89 - 3/5/90Eutectic Corporation, 40-40 172nd Street, Flushing, NYEutectic manufactures and sells welding products and services.

    Director - Education and Training:Initiated a complete training department. Responsible for technical, management, marketing and sales training to support strategic plans. Training concentration was on sales, marketing and distributor training.

    Worked for the following COO and CEO: Paul Krammer; Ron DaSilvera

    1/28/83 - 1/13/89

    GTE Corporation, One Stamford Forum Stamford, CT (Currently named Verizon Corp.)GTE manufactures and sells telecommunication equipment and services. Revenues:$22 billion;160k employees

    Corporate Training Manager - International:Developed an international training department with 8 trainers and a $3 milliondollar budget. Delivered seminars worldwide. Managed the International visitorand scholarship programs, prepared customer training proposals, conducted needsstudies, task analysis, opinion surveys and organizational development plans.

    Training Specialist:

    Started a training department for GTE's Diversified Products and Services Corporate Group. Designed, developed and delivered seminars on organizational behavior and management development for mid-level management.

    Accomplishments:*Developed a training department where none existed before*Expanded management training internationally (Mexico, Spain, Argentina, Caribbean)*Considerable cost avoidance and reliance on external consultants

  • 8/3/2019 Lean Six Sigma process Improvement


    Worked for the following directors: Bill Macualy; David Richardson

    8/15/81 - 1/20/83Bullard Machine Tools, 25 Canfield Ave., Bridgeport, CTBullard was a division of White Consolidated Industries that manufactured vertical turret and twin spindle lathes machines.New Product Development Manager:Responsible for market research, forecasting, budget planning, material requirements planningconfiguration management and production planning for new product development. Led a task-force to convert a manual to an automated material requirements planning system

    Worked for the following Manager: Joseph Celotto

    7/1/79 - 8/10/81Lycoming Division of Textron Corporation, 900 Main Street, Stratford, CTLycoming is a producer of gas turbine engines for the Army's SM1 Battle Tank andluxury jet airplanes. The Company had 6,000 employees and $1 billion in sales.

    Material Requirements Planning Analyst:Material Requirements Planning (MRP) responsibilities were: planning inventory i

    nvestment; order scheduling; work-in-progress and production planning.

    Worked for the following VP: Jim Close and Robert Crocker

    Training Specialis:Responsible for coordinating in-house training for the Company's technical representatives and management training for high-ranking Army and Air Force Officers.Responsibilities included: curriculum development, technical and management training.

    Worked for the following Director: Andy Monastere

    9/21/78 - 6/29/79

    Roberk Division of Parker-Hannifin, Shelton, CTRoberk manufactured a line of automobile accessories.

    Design Draftsman:Designed automobile components from engineering specificati