Learning Insights

Transforming Learning 10 Tips From L&D Managers

Cammy Bean & Chip Cleary

#KineoInsights

#KineoInsights

Cammy Bean VP of Learning Design Chip Cleary

VP of Solutions & Consulting

Introducing • Elearning • Learning Portals • Blended Programs • Consulting and Training • Marketing & Awareness • Learning Insights

Insights Survey We interviewed 35 Learning Managers:

• B&Q • KPMG • McDonald’s • Unilever • Xerox • TUI Travel • Barclays • UK Ministry of Defence

First, a little context…in general, people report these trends and challenges:

• Doing more for less • Dispersed workforce • Digitization of services • Emerging new business models • Digital skills gap • Impact on L&D

Digital technologies have changed the way we interact with clients and consumers.

Forget physical, I wanna get digital!

It’s how we access music, books, films.

It’s how we shop.

It’s how we bank.

It’s how we get customer support.

Think about how your L&D organization is using technology to support the business. Do you feel your L&D team has the skills needed to meet this challenge? Yes No I’ve never really thought about it.

Poll

The need for digital skills

“There is a huge and growing need for

new employees with digital skills from all

backgrounds.”

“There is a particular shortage

of talented and experienced tech

savvy people.”

Managers reported their top priorities: • Onboarding • Compliance • Leadership • Sales/Product Training • Customer Service

What about you? What’s your top L&D priority for the coming year? • Onboarding • Compliance • Leadership • Sales/Product Training • Customer Service • Other (share in the chatbox)

Poll

Not about cutting costs, learning must: • Be based on real business needs • Make a difference • Change behavior • Improve performance

In the face of these challenges and these areas, L&D has to prove value:

“There is money for training but it has to

show that it improves sales or performance.”

• What’s working? • What advice and tips would you give

other L&D professionals?

We asked L&D professionals.

“Be a consultant: get really close to the

beating heart of your business.”

“Walk in the shoes of

your business people.

Don’t stay on the outside.”

“Make learning real and as authentic as

possible.”

Tip #1. Work with the business.

“Be a consultant: get really close to the

beating heart of your business.”

So how do we get that close?

To make it authentic, put yourself in their shoes. For real.

This leads to more realistic scenarios.

Tip #2. Embed learning in the workflow. Make learning content more resource driven, shorter, more focused, supportive and performance related.

“When the competition

is about the speed of product to market then

we need to take the trainer out of the way.”

“We made the information shorter,

sharper and easier to access on a just-in-time

basis.”

Performance Support Aids

Tip # 3. Design blends. Create mature blends • Webinars • Gamification • Mobile • Social learning • Peer learning

“The single modality learning approach is

definitely going by the wayside. It just reflects changes in society and technology in general.”

Blended Learning Platforms

Blended Learning Platforms

Tip #4. It’s all about communication. • Integrate learning with marketing • Simple, focused messages • Communicate relentlessly

Campaigns Create a learning brand, use every channel

I LOVED this training! I was very engaged and didn't attempt

to multi-task at the same time. Thanks for changing it up!

Tip #5. Make it open and available.

• Driven by consumer expectations • Available when I need it • On the device I am using

“Over 60% of staff said that they would

learn at home on their own devices.”

Multi-Device Learning

Join the Adapt community and download Adapt for free https://community.adaptlearning.org

Adapt – OS Responsive Design

Join the Adapt community and download Adapt for free https://community.adaptlearning.org

Tip #6. Tap into the power of peers. • Embrace peer learning • Involve them in delivery • Colleagues as coaches • Encourage sharing and social learning • Provide local mentors/buddies • Support user generated content

Many Examples

“I find out more from Yammer than any other communication

channel in our business”

“Stores have really embraced it – section managers love it, people get back much more quickly e.g.

anyone got a fault with a zip on this jacket, yes this is how you fix it.”

“People respond much quicker on Yammer. No

way you’d get that response on email.”

Is your organization using an internal social networking tool? Yes, with great gusto. Yes, but only by a small group of people. No.

Poll

Totara Social, coming soon!

Tip #7. Leverage managers. • Design in close consultation with managers • Use managers to deliver and support learning • Get managers to track the impact on performance

Tip #8. Engage your leaders.

• Get senior leaders to lead by example • Provide ‘visible leadership’ • Get them to share their learning stories • Demonstrate how they are developing themselves

Tip #9. Get tough with assessment. • Post learning reviews with managers • Identify real examples of behavior change • Valued recognition – certification and badges

“We are doing scenario-based assessments. We are focusing on knowledge application and

impact on performance.”

Endorse, accredit and qualify.

“You cannot underestimate the value that bringing in qualifications brings.

There are many spin offs in terms of learning benefits and the motivation it

gives to staff.”

Manage your qualifications online.

Tip #10. Innovate and prototype.

“Be nimble and agile and focus on new ideas.”

“Adopt a prototyping approach – test out new design approaches very

quickly, get end user feedback.”

So let’s review our top 10: 1. Work with the business (be a consultant). 2. Embed the learning in the workflow. 3. Design blends. 4. It’s all about communication (think like a marketer). 5. Make it open and available (think multi-device).

6. Tap into the power of peers.

7. Leverage managers.

8. Engage your leaders.

9. Get tough with assessment.

10. Innovate and prototype.

So, have you got the skills?

The range of knowledge, skills and experience required in L&D is arguably

greater now than at any other time

“We are not growing L&D talent fast

enough...”

As you think about 2015, what skills does your team need?

The L&D Skills Challenge • Business consultancy • Knowledge mgt, content curation, performance support • OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars • Tech savvy, application of new learning technologies • Communications and marketing • Prepare and pitch business cases • Measure real business impact

Compliance

Sales

Customer Service Leadership and Management

Onboarding

Technical Training

The L&D Skills Challenge • Business consultancy • Knowledge mgt, content curation, performance support • OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars • Tech savvy, application of new learning technologies • Communications and marketing • Prepare and pitch business cases • Measure real business impact

Business Consultancy

Change Management

Performance Support Knowledge Management

Content Curation

The L&D Skills Challenge • Business consultancy • Knowledge mgt, content curation, performance support • OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars • Tech savvy, application of new learning technologies • Communications and marketing • Prepare and pitch business cases • Measure real business impact

Business Case

Measure Business Impact

Proposal Return on Investment

Presentation

The L&D Skills Challenge • Business consultancy • Knowledge mgt, content curation, performance support • OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars • Tech savvy, application of new learning technologies • Communications and marketing • Prepare and pitch business cases • Measure real business impact

Blended Design

Peer learning

Gamification Multi-device learning

Social learning

Assessment

Assessment

Coaching

Classroom design

Webinars

The L&D Skills Challenge • Business consultancy • Knowledge mgt, content curation, performance support • OD, change management, performance solutions • Blended designs – social, games, mobile, coaching, webinars • Tech savvy, application of new learning technologies • Communications and marketing • Prepare and pitch business cases • Measure real business impact

Communication

Campaigns

Marketing

Videos

Road shows Posters

Branding

Look for more from Kineo soon on the top five: • Onboarding • Compliance • Leadership • Sales/Product Training • Customer Service

Cammy Bean VP of Learning Design @cammybean cammy.bean@kineo.com

Chip Cleary VP of Solutions & Consulting Chip.cleary@kineo.com

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