lee & read collaborative action
DESCRIPTION
Presentation to actkm12TRANSCRIPT
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From Sense Making to Collaborative Action
Laurie Lock Lee, OptimiceViv Read, emergingoptions
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Staring Point
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Context – Community Health Outcomes
“I want to be safe in my own home”
needs outcomes
Marketplace
compliance
Service?
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Performance System Complexity
• “Needs” translated into delivery ‘standards’ requiring up to 659 pieces of evidence of compliance….
• 1200+ NGO providers ‘compete’ for funds• Referral, rather than collaborative driven
services• Of course there are less $$ to go around
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Our “Moonshot”
“Tell my story” “Making Sense”
‘issues poll of providers’
“Building NGO Communities”
Facilitate/Design/Adapt Services
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What’s new• Needs are not lost in ‘aggregation’. Needs traceable to raw
narratives• NGO market place is ‘facilitated’ not RFTed. NGOs are
encouraged to ‘fill in the gaps’ and/or collaborate.• ‘Outcomes’ are assessed through ‘sensemaker rounds’ more so
than compliance metrics• Government will appoint ‘NGO community facilitator’
organisations with full accountability (freeing most NGOs from compliance bureaucracy)
• The whole system runs on community, rather than compliance principles, emphasizing co-operation over competition, social productivity over market productivity etc…
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Workgroup Exercise
• Aged Care scenario presented• Narrative collection and issues ID… you play
stakeholders/analysts• Polling of Service providers for ‘capability to
service issues’ maps … identify your role in your name by prefixing F = funder, P = Peak, S = Service Provider…can dummy the email
• You play DOHA …re-engineer aged care serviceshttp://www.optimice.com.au/Act-KM2012.php