leveraging culture to transform organizations - … · leveraging culture to transform...

Leveraging Culture to Transform Organizations

AMIR GHANNADLeadership Development Specialist and Culture Transformation Catalyst

Author of THE TRANSFORMATIVE LEADER

www.theghannadgroup.com

SESSION OBJECTIVES1. Examine the unique role of leaders in

transforming the culture and results of an

organization.

2. Discover the hidden saboteurs of your success

and fulfillment as a Transformative Leader.

3. Compel and empower you to move your

organization beyond the constraints of the past

and to the next level of performance.


Systems, Processes, policies, …

Leadership Capability

(at all levels of the organization)

Culture Results

LEADERSHIP ATTITUDE AND BEHAVIOR ARE ESSENTIAL TO CULTURE TRANSFORMATION


Mindset

High Commitment Culture

Behaviors,Actions, Habits

TRANSFORMATIVE LEADERS CREATE HIGH COMMITMENT CULTURES


Source: Great Places to Work® Institute

BENEFITS OF BEING A GREAT PLACE TO WORK®

GREAT PLACES TO WORK®

DIMENSIONS

Source: Great Places to Work® Institute

ENGAGEMENT STATISTICS

Source: http://www.dalecarnegie.com/

“When it comes to leadership,

the hard stuff is easy, &

the soft stuff is hard.”


The Atlanta Plant went from being the worst performing plant

and a liability to the company to delivering and sustaining industry

benchmark results.

Total Safety Incident RateCompared to the Industry

0.0

2.0

4.0

6.0

8.0

0.0

3.9 4.3

6.4

TIR = Total Injury Rate = # of injuries per 100 people over 1 standard year of work hours

0

1

2

3

4

5

6

7

8

2007 2008 2009

Quality Incidents


0

5

10

15

20

25

30

Jan-

07

Feb-

07

Mar-

07

Apr-

07

May-

07

Jun-

07

Jul-07 Aug-

07

Sep-

07

Oct-

07

Nov-

07

Dec-

07

Jan-

08

Feb-

08

Mar-

08

Apr-

08

May-

08

Jun-

08

Jul-08 Aug-

08

Sep-

08

Oct-

08

Nov-

08

Dec-

08

Jan-

09

Feb-

09

Mar-

09

Apr-

09

May-

09

Consumer Complaints


60

65

70

75

80

85

90

95

Jan-07 Mar-07 May-07 Jul-07 Sep-07 Nov-07 Jan-08 Mar-08 May-08 Jul-08 Sep-08 Nov-08 Jan-09 Mar-09 May-09

Process Reliability(Comparable to OEE)


0

20

40

60

80

100

120

140

160

Jan-07

Feb-07

Mar-07

Apr-07 May-07

Jun-07

Jul-07 Aug-07

Sep-07

Oct-07 Nov-07

Dec-07

Jan-08

Feb-08

Mar-08

Apr-08 May-08

Jun-08

Jul-08 Aug-08

Sep-08

Oct-08 Nov-08

Dec-08

Jan-09

Feb-09

Mar-09

Apr-09 May-09

Process Failures


External Awards/Recognition

APICS Atlanta Chapter

Recognized as “The

Company of the Year

2009/10”

Georgia Coach Association

Prism Award

for utilizing coaching to deliver

extraordinary results

The Atlanta plant is also:

. Actively applying lean methodology

. The lowest cost producer in the company

. A “Zero Landfill” facility

. Heavily involved in community outreach

activities


The Showcase

of Excellence

Atlanta Site


• Change creates from the past and present. We end up with a new and improved version of what we don’t want.

• Transformation creates from the future. The result is a possibility that we are committed to.

FUTUREPRESENT

CHANGE VS. TRANSFORMATION


http://images.google.com/imgres?imgurl=http://www.edow.com/images/eye-profile.gif&imgrefurl=http://www.edow.com/html/custom_lasik.html&h=143&w=220&sz=25&hl=en&start=2&um=1&tbnid=4sAKKcZXqV2G4M:&tbnh=70&tbnw=107&prev=/images?q=eye+profile&ndsp=20&um=1&hl=en&sa=N

http://images.google.com/imgres?imgurl=http://www.edow.com/images/eye-profile.gif&imgrefurl=http://www.edow.com/html/custom_lasik.html&h=143&w=220&sz=25&hl=en&start=2&um=1&tbnid=4sAKKcZXqV2G4M:&tbnh=70&tbnw=107&prev=/images?q=eye+profile&ndsp=20&um=1&hl=en&sa=N

“Transformation is not a natural extension of past

progression.”


KEY CHARACTERISTICS OF TRANSFORMATION

1. Break the existing cycle

2. Acknowledge your reasons but act anyway

3. Take a clean sheet approach

4. Step into the future and identify the

necessary interventions and milestones

5. Develop a strategic plan and keep revisiting

and revising it


http://www.google.com/url?sa=i&rct=j&q=jfk&source=images&cd=&docid=Yop5Z8VP8I8vLM&tbnid=VIzDntPtROwBEM:&ved=0CAUQjRw&url=http://bbd3majassogneflorian2013.blogspot.com/&ei=L8uuUfy4KIjg8wSkloD4AQ&psig=AFQjCNEoIOnLlGTypWaSU2cf2Tj_bbE4ew&ust=1370496163809585

http://www.google.com/url?sa=i&rct=j&q=mandela&source=images&cd=&docid=UUlYIXjscIAABM&tbnid=LJEfLcg5k4ZpAM:&ved=0CAUQjRw&url=http://www.nobelprize.org/nobel_prizes/peace/laureates/1993/mandela-bio.html&ei=88quUfyhGJLc8ATchoHoDg&psig=AFQjCNE-usDU05HnMVerUg4oRI64KzuwaA&ust=1370496043886117

THE 3 C’s OF PERSONAL LEADERSHIP

Peace

or

Regret

Joy

or

Agony

Excitement

or

Worry/Fear

Today as the Beginning oftomorrow

orToday as an Extension of

yesterday

COMPLETE CHOOSE CREATEThe Past The FutureThe Present


HOW DO YOU TRANSFORM YOURSELF …AND THE CULTURE OF AN ORGANIZATION?

BY TRANSFORMING YOUR LANGUAGE


WHAT IS IT COSTING YOU TO BE IN THE STANDS?

WHAT WOULD BE THE PAY-OUT OF GETTING ON THE COURT?

IN THE STANDS

(TALKING ABOUT THE GAME)

ON THE COURT

(PLAYING THE GAME)

IT COSTSTO BE

HERE…

IT PAYS TO BE

HERE

PROCESS RELIABILITY

60

65

70

75

80

85

90

95

Jan-07 Mar-07 May-07 Jul-07 Sep-07 Nov-07 Jan-08 Mar-08 May-08 Jul-08 Sep-08 Nov-08 Jan-09 Mar-09 May-09

Plant Offsite(Sep 17, 2007)


“Create the conditions in which

everyone chooses to be fully

committed to and actively

engaged in moving the

organization toward a

common vision.”

THE ROLE OF A LEADER


Know

Do

TRANSFORMATIIVE LEADERSHIP REQUSITIES

Functional

Expert Transformative

LeaderBe


I AM “THE ONE”

IT’S NOT ABOUT “ME”

AND


KEY DISTINCTIONS:

1. Focus on Transformation, not just change

2. Generate and develop yourself according to your

commitment

3. Practice the three C’s of personal leadership

4. Watch your language

5. Be straight about your commitments (100% or

zero)

6. “I am the one and it’s not about me”


DISCOVER THE TRANSFORMATIVE LEADER WITHIN

“Apply the principles in this impactful book and yourlife and your organization will transform.”Mike HoseusCo-author of Toyota Culture: The Heart and Soul of the Toyota Way,2009 Shingo Research Award Winner

AVAILABLE FOR PURCHASE IN THE EXHIBIT AREA

Also available online at theghannadgroup.comand on Amazon.

★★★★★“A practical guide for becoming an effective leader."

★★★★★“Seeing the possibilities.I wish I had this book

25 years ago.”

For more information or to register, visit https://www.theghannadgroup.com/public-workshops

Registration closes on May 24th


THANK YOU!I’d love to stay in touch!

Check out my blog posts and podcasts atwww.theghannadgroup.com

linkedin.com/in/aaghannad @amirghannad

Copyright © 2017 The Ghannad Group, LLC. All Rights Reserved.No part of this presentation may be reproduced or modified without the written permission of the author.

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