lifeworks employee assistance program employee orientation
TRANSCRIPT
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LifeWorks LifeWorks Employee Assistance ProgramEmployee Assistance Program
Employee OrientationEmployee Orientation
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Agenda for Today
• Overview of the LifeWorks Integrated Employee Assistance Program (EAP)
• Products and services available
• How to access the program
Please feel free to ask questionsas we go along!
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Key Features
• LifeWorks is available to you and anyone covered by your benefit program (e.g., spouse, children).
• LifeWorks is part of your benefit package and is available at no cost to you and your family.
• LifeWorks is a national, bilingual, 24/7 service.
• It’s easy to access: Call toll-free or go online!
• We offer support in-person, on the telephone or via the web site
• Most importantly - LifeWorks is CONFIDENTIAL! Your employer will never know if/when you access the service.
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Confidentiality
• Confidential vs. Anonymous
• Limitations
• Intake Process
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www.lifeworks.com
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LifeWorks Online
www.lifeworks.com
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My three year-old won’t share…
What should I do?
LifeWorks can help!
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Parenting
• Telephonic support, in-person counseling, on-line resources
• “New Parent Kits” for expecting moms and dads
• Child care locator
• “Career Cruising” for Teens
• Child development
• Single parenting / blended families
• Pregnancy, infertility and adoption
• Summer camps and holiday planning
• Safety kits, CDs, booklets and articles
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A Sample of Parenting CDs
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Education
• Telephonic support, customized searches, booklets, CDs and articles on topics such as:• Selecting a School
• Homework and Grades
• School Safety
• Special Needs
• Talking with Teachers
• Colleges and Universities
• Alternatives to College
• Continuing Education
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My great aunt in Calgary needs a nursing home. Can you help me find one?
Yes we can!
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Eldercare
• Searches for in-home care services
• Searches for residential care and housing facilities
• Research on issues such as Alzheimer’s, dementia, and other topics
• Safety kit, booklets and articles available
• Resources on “Elder Fraud”
• In-person or telephonic counselling for the elderly and their caregivers
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Mid-Life and Retirement
• Telephonic and in-person counselling support, as well as CDs, booklets, and articles on topics such as:
• Growing as a Couple
• Midlife Health
• Relationships in Midlife
• Life Planning / Priorities in Midlife
• Work and Careers in Midlife
• “Empty Nest” Syndrome
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How come there’s always more month than money?
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Financial
• Telephonic counselling with Certified Financial Planners
• Budgeting issues (using our Financial Management Planner)
• Financial Planning (e.g., retirement planning, RRSP/RESP, estate planning)
• Financial Consultations (e.g., mortgages, collections, tax issues, consolidation)
• Kits, booklets, articles
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My daughter has broken out in a rash. What exactly does poison ivy look like?
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Health Line
• Immediate, 24/7 telephonic access to a registered nurse
• When it is difficult to get access to a doctor: • at home• at the cottage• in your car
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Health and Wellness
• Telephonic nutritional counselling with a Registered Dietician through our “Eating Well” Program
• Research on health and wellness related information
• Kits, booklets, CDs and articles
• Online Smoking Cessation Program
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How can I get ahead at work?
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Work and Career
• Telephonic support, in-person counselling, on-line resources
• Co-worker relationships
• Shift Work, telecommuting
• Developing your career
• Relocation
• Interpersonal and Communication skills
• Time management
• Organizational change
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Work and Career Online
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Legal
• Speak directly to a lawyer, on the telephone at NO COST!
• Most areas of law covered: family, criminal, wills / estates, immigration, real estate, etc.
• Only exception – Employment/Business Law
• Up to 25% discount off ‘in-person’ lawyer referral – includes a free 30-minute consultation
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Everyday Issues
Check out the website or call us for helpful information on:• Buying and leasing cars
• Home repairs and re-modelling
• House cleaning and lawn care
• Community information
• Consumer resources
• And much, much more!
www.lifeworks.com
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Let us research it for you…
Email or call us with your research request – we’ll take the time so you don’t have to!
• Looking for a new doctor or dentist?
• Need information on a medical condition?
• Health conscious? Workout facility, nutrition store
• Writing a speech? Presentation?
• Moving?
• Triple A hockey camp? Scout or Girl Guide chapter in your area?
• Looking for wedding resources?
• Unique requests
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Emotional Well-Being
• Telephonic and in-person short term, solution-focused counselling for many issues including:• Relationship, marriage and family issues• Mental health concerns such as depression, grief and loss, or
stress management• Addiction and recovery• Balancing work/life• Divorce and separation• Violence and crisis
• Ceridian Depression Centre
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Ceridian Depression Centre
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Ceridian Depression Centre
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Reminders…
• LifeWorks is part of your benefit package and is available at no cost to you and your family.
• LifeWorks is a national, bilingual, 24/7 service.
• We offer support in-person, on the telephone, through research requests, booklets, CDs and kits, or via the web site
• Most importantly - LifeWorks is CONFIDENTIAL!
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How Do I Access LifeWorks?
Toll-free: 1.877.207.8833 (English)
TTY/TDD: 1.877.371.9978
On-line: www.lifeworks.com
User ID:
Password:
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www.lifeworks.com
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Summary
• Overview of the LifeWorks Integrated EAP
• Products and services available
• How to access the program