LISTENING SKILLSBY : TARUN KUMAR

CONTENTS

INTRODUCTIONTYPESTRAITS OF GOOD LISTENERACTIVE VS PASSIVEBARRIERS TO EFFECTIVE LISTENINGCONCLUSION

INTRODUCTION

Listening is the conscious processing of the auditory stimuli that have been perceived through hearing.

“Semiotician” Roland Barthes characterized the distinction between listening and hearing as "Hearing is a physiological phenomenon; listening is a psychological act."

TYPES OF LISTENING

APPRECIATIVE LISTENING-> This is the listening for driving aesthetic

pleasure ,as we do when we listen to comedian ,musician or entertainer.

EMPATHETIC LISTENING-> When we listen to a distressed friend who wants

to vent his feelings ,we provide emotional and moral support in the form of empathetic listening.

COMPREHENSIVE LISTENING-> This type of listening is needed in the classroom

when students have to listen to the lecturer to understand and comprehend the message.

CRITICAL LISTENING-> When the purpose is to accept and reject the

message or to evaluate it critically one require this type of listening . For example ,listening to sales person.

TRAITS OF A GOOD LISTENER Being non evaluate.

Paraphrasing.

Reflecting implication.

Reflecting hidden feelings.

Inviting further contributions.

Responding non-verbally.

ACTIVE VS PASSIVE

ACTIVE LISTENING->

PASSIVE LISTENING-> When a person is practicing passive listening,

he is sitting quietly without responding to what the speaker is saying. When you listen to music or a podcast you are practicing passive. listening

RULES OF GOOD LISTENING

BARRIERS TO EFFECTIVE LISTENING Interrupting – knowing the answer.Trying to be helpful.Seeing discussion as competition.Distraction - red flag words –

emotional triggers.Gap searching

CONCLUSION

You don’t listen with your ears.You listen with your eyes and with your sense of touch you listen with your mind, your heart , your imagination [EGAN GREGARD].

A good conversationalist is popular , a good listener is even more so . Talk only if you have something to say.

THANK YOU