made-to-measure: trends in personalised digital learning
TRANSCRIPT
Made-to-measureTrends in personalised digital learningMeg Stevensontessello Learning ConsultantBrightwave Group
#learnpersonal
ONESIZE FITS ALL?
ONESIZE FITS ALL?
Made-to-measure
Tailoring a digital experience, based on what is known about the individual.
What is personalisation?
Connect the right people, to the right content, at the right time and place
Personalisation is all around us
Emotional connection
Data is the key ingredient
And… people expect it
Turning to the workplace…
“Employee engagement is the most important issue companies face around the world.”- Deloitte’s 2015 Global Human Capital trends report
PWC – My life connected
http://pwcmegatrends.co.uk/mylifeconnected/
What’s your education wish?• I wish I could tailor
learning to my personal needs
• I wish alternative qualifications were better recognised by employers
• I wish I had more choices in the way I learn
“We have wasted a fortune by spoon-feeding ‘one size fits all’ to passive participants.”- Lucy Adams, Ex-BBC HR Director
Stop spoon-feeding
In a one-size-fits all world:
• We waste time and money
• We disengage people • We ignore expertise• We fail to innovate
This means businesses risk:
• Losing money• Losing great people• Slowing down
Why does personalised learning help?
Increased relevance
More efficient
Increased engagement
Increased recall and understanding
Leading to:
• Better performance• Retained top talent
Trends in personalisation
Digital playlists
Digital learning playlists
• Mix of internal and external• Curate content to meet goals• Follow interesting subjects• Daily learning suggestions• Multi-media mix
User-generated expertise
Diagnostics & content filtering
Diagnostics & content filtering
Diagnostics & content filtering
Diagnostics & content filtering
Diagnostics & content filtering
• Assess prior knowledge levels• Deliver content that is relevant• The importance of personal
interest
Recommendation engines
I bought this…
I might want these…
Data-driven peer recommendations
vs
Recommendation engines
• Peer reviews – rate and comment
• Recommended pathways• Follow your career idols
Real time experiences
1:1 coaching and feedback
1:1 coaching and feedback
• Manager continuous review• Collaboration with experts• Feedback from peers
Goals and recognition
Goals and recognition
• Ensure a human touch• Take a lesson from
gaming, little and often• Create a framework of
goals
Choose your own adventure…
Right place and time… and device
The perfect mix: just in time, just enough, just for me
Point of need problem solving
Performance management
Experiential evidence
Visible goals 1:1 coaching
Collaboration
Changing the nature of the LMS…
Evolution of the LMS…
…to a facilitator of network interactions
Helps businesses perform better and faster, at the speed of change
What does the future hold?
Wearables
Biometrics – health trackers
Adaptive analytics
The importance of personal choice
“The future is already with us – we just need to bring it to work.”
- Clive Shepherd
Parting words…