Digital as the Future of WorkJohn Newton – June 25 - Madrid

John Newton@Alfresco Founder and CTO

@johnnewton

Agenda

• Four trends reshaping ECM requirements

• Risks of relying on legacy ECM systems

• The Alfresco approach to ECM

• How Alfresco meets today’s ECM challenges

• A Digital Future

• How Alfresco is building the Future

Next-G

en EC

M

New Ways of Working1New Expectations• Ease of use• Mobile devices• Collaboration

of world’s workforce will be mobile in 2015

37%Legacy ECM Systems Left Behind

Source: IDC

New Generation• Digital natives• Highly social and connected • Work is not a place

75%of the global workforce in 2020 will be Millennials

Source: BPW Foundation

TREND

Poor user adoption• Cumbersome

• Non-intuitive

• No B2B sharing

• No remote access

Extended EnterpriseTREND2

Inter-Connected Web• Many external partners• Collaboration is critical• 2-way info sharing

Legacy ECM Systems Left Behind

Beyond the Firewall• Business not bound by IT• VPN issues• Productivity constraints

Architected at a time when users and content stayed behind the firewallResellers

Customers

Agencies Contractors

Suppliers

Employees

On-Premises

Employees, Partners and Customers

ProcessContent

Explosion in Digital Content3More Content• Beyond docs and pdfs• Images, social, collaborative• Scope and scale increase

Legacy ECM Systems Left Behind

More Context• Geo-location, social, usage, etc.• Find the right info faster• Kick off business process

Ill-equipped to handle new and traditional types of content and context

Growth in digital content from 2010 to 2020

50X

Source: IDC

44%

Source: IDC

of the time workers can’t find the info needed to do their jobs

?

TREND

New IT Infrastructure4Technology Waves• Virtualization• Cloud computing• Mobile devices

Legacy ECM Systems Left Behind

Flexible Deployment• On-premises• Private or public cloud• Virtualized environments

Outdated architectures don’t support cloud or mobile Bolt-on acquisitions lack seamless integration

69%Source: IDC Source: IDC

Where Content Lives

61%13%

of enterprises use cloud computing

TREND

• Shadow IT

• Content “in the wild”

• Lack of agility

• Information is locked away

• Challenging “ad-hoc” process flows

• Lack of productivity

Risks of Relying on Legacy ECM

Next-G

en EC

M

Alfresco Approach to ECM

Open/Open SourceOpen/Open Source Hybrid ECMHybrid ECM

ContextualContextual Simplicity for UsersSimplicity for Users

New Ways of Working1

Any Device

Intuitive Interfaces

Any Location “From a user adoption perspective, people have taken to it naturally, with little or no training.”

Claire Smith Information Systems Business Relationship Manager

Alfresco is Simple for Users, So Users Can Simply Be Productive

Familiar Productivity Applications

NEW APPROACH TO ECM

Extended Enterprise2

Content Share and Sync

Security Controls

“Alfresco has made it possible for us to manage large, complex supply chains and participate with ease in global projects.”

Neil Grant Managing Director

Collaboration Tools

Alfresco Powers Business Beyond the Firewall

NEW APPROACH TO ECM

Extend & Engage Processes

Explosion in Digital Content3

Powerful search

Integrated records management

Rich context

“Users can easily search and find the documents they need, and we can set controls to ensure that the appropriate content is visible to individual users.”

Tim JohnsonTeam Lead, Information Technology Development

Content in context

Alfresco Brings Information Overload Under Control

NEW APPROACH TO ECM

CustomLOB apps

New IT Infrastructure4

Flexible Deployment Options

Long-Term Agility

Ease of Integration“Alfresco provides us with a modern architecture for managing all our content and can easily adapt to business and regulatory changes.”

Andrew SosaDirector, Content Solutions

Broad use Case Support

Alfresco is Built for Today and Ready for Tomorrow

NEW APPROACH TO ECM

Open standardsOpen technology

Content ManagementExtended Enterprise CollaborationCompliance ManagementBusiness Process ManagementCase Management

Content Management

ExtendedEnterprise

Collaboration

ComplianceManagement

CaseManagement

Business Process

ManagementSolutions

PlatformCapabilities

Capture - Store - Access - Share – Manage – Secure - Control – Process – Integrate – Analyze

Content Synchronization

Documents CADAudio WebContent Email Video Text Files ImagesPhotographsHTML XML

Enterprise Stack

Built-InConnectors

Open Standards

Integrations CMISFTP

SMTP iMAP

WebDAVCIFS

Line of Business

Access

Mobile Desktop Web Imaging Productivity Apps

Records Management Simple Smart Secure.

Driving toward the Digital Enterprise Horizon 3

Gartner, McKinsey and PWC, 2014

DigitalBusiness

Cloud Social

Big DataMobile

Global Flows of Trade, People and Information are growing rapidly

Knowledge flows are half of all flows, and are growing at a rate of 52% per year

63% of all Services are digitally enabled

New Digital Government

Responsiveness to Citizens

Openness and Transparency

Support of Commerce

Shared Services

Mobile Access

Customer-and

Location-centric

services

Smart and Predictive

Data

Paper-less Processing

New Digital Banking

Top Employees

CustomerSatisfaction

ValueGrowth

Profitability

Suppliers

Production & Logistics

Purchasing

R&D Network

Source: Scania AB – Vehicle Manufacturer

Commercial Operations

Network

Sales & Marketing

Services

Internet of Things

Maintenance

Coordination

New Digital Manufacturing

Content & Process drives the Flow of Information through the Digital Enterprise

19

CUSTOMERENTERPRISE

Data information & insights

New digitally enhanced products and services

PROCESS

COLLABORATION

CONTENT

CONTENT

CUSTOMERENTERPRISE

OPERATIONAL SYSTEMS

CUSTOMER ENGAGEMEN

T

Distribute

Insights

Sourcing

Manufacturing

Case

Service

ProductPublishing

Marketing

Contract

Design

Planning

CollaborateProcess

Our Strategy Horizon 3

AuditAnalytics

To create a Suite of connected Smart Process Applications that drive the flow of Information through the Digital Enterprise – Configured, Not Customized

Digital Smart Process App Architecture

21

Horizon 3Smart Process Apps

Application Model Framework

Productivity Services

Data Control Architecture

Loosely-coupled Digital Services

SearchContent Process IntegrationAnalytics Case

Digital Enterprise

Targeted High-Value Smart Process Applications

Applications

Customer Lifecycle

Product Lifecycle

Project Lifecycle

Employee Lifecycle

CUSTOMERSSUPPLIERS

Aiming at the Citizen Developer

23

App Fram

ework

SYSTEM APP ADMIN

DEVELOPER BUSINESSANALYST

MANAGER / ADMIN END USER

TENANT MANAGEMENT APPLICATION

EXTENSIONPOINTS

APPLICATION DESIGNER

END USERAPPLICATION

BUSINESSCONFIGURATOR

USER SKILL SETENGINEERTECHNICAL

END USERSNON-TECHNICAL

SYSTEM APP ADMIN

DEVELOPER CITIZENDEVELOPER

BUSINESS USERADMIN

END USER

CITIZENDEVELOPER

Connect

Data SourcesContent SourcesConnectors

Extend

Plugin & ExtensionsCustom Widget Libraries

Application and Flows Through ModelingConfigured, Not Customized

PeopleRoles & Access ControlDefinition

FunctionPrebuilt functionsValidation RulesWidget Parts

ProcessDrag & DropProcess EditorRules Editor

FormDrag-and-dropForm & Layout Designer

AnalyticsDrag-and-dropChart & ReportDesigner

ModelDrag-and-dropSchema Editor

Digital Smart Process App Architecture

25

Horizon 3Smart Process Apps

Application Model Framework

Productivity Services

Data Control Architecture

Loosely-coupled Digital Services

SearchContent Process IntegrationAnalytics Case

Case or Smart Containers are how Content meets Process

Horizon 3

Categories

Inbox

AppComponent

Query

VirtualFolders

Process

Lifecycle

View

Bus Entity+ Metadata

Actions

RolesDiscussions

CASE

ID

Context

Team

Permissions

Search and Context

Auto-Complete

Qu...

Suggestions

DestinationResults

Federated Search

Query Results

Faceted Navigation

ResultsQuery Results

Redefining Business Process Management Services

DESIGN

CONNECT

ANALYZE

Real-time Content Process & Analytics ServicesProcess

Line of Business

IT &Admin

People &Expertise

Open Source Integration Services

CUSTOMER

ENTERPRISE

Digital Smart Process App Architecture

31

Horizon 3Smart Process Apps

Application Model Framework

Productivity Services

Data Control Architecture

Loosely-coupled Digital Services

SearchContent Process IntegrationAnalytics Case

Scalability and Data Center Consolidation Secure

NoSQLBillion Documents

Containers & New Data Centers

Micro Services& Shared Nothing

Distribution of Content and Services Secure

GeographicDistribution

Hybrid

FederatedSnowden-proof

& NSA-proof

Hybrid Sync

Con

nect

Con

trol

On-Premise

Cloud

Connect

Control

Recommendation

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Advanced Digital Solutions using New Open Source Future

Auto-Classification Geographic Distribution

Semantic Graph Analysis

Machine Learning Connections

Search

Analytics

Intelligence

Process

Innovation and R&D at the Speed of Open Source

Credit: Alfresco Software, Inc.preserving our cultural legacy

Credit: CC BY 2.0 – NEC Corporation of America- https://www.flickr.com/photos/neccorp/14445634744

streamlining insurance and health services

Credit: CC BY 2.0 – Raed Mansour- https://www.flickr.com/photos/raedmansour/14392383590 Credit: CC BY 2.0 –Tim Evanson - https://www.flickr.com/photos/23165290@N00/6994963867

Credit: CC BY 2.0 – Mr.TinDC - https://www.flickr.com/photos/mr_t_in_dc/4249886990

improving government

Credit: Galileo Project, JPL, NASA; reprocessed by Ted Strykplanning the future of space exploration

Photo Credit: CC BY 2.0 - Steve Jurvetson - https://www.flickr.com/photos/jurvetson/5967376588

ensuring every child has equal access to education

Questions?

THANK YOU!@johnnewton

@Alfresco