make the most from your subscription
TRANSCRIPT
MAKE THE MOST FROM YOUR SUBSCRIPTIONHOW TO USE MANAGER TO WIN MORE BUSINESS
DEAR CLIENT,
Welcome to Property Finder, the largest property portal in the UAE. This guide is designed to help you get the most out of your subscription with us, and that starts on our industry-leading Manager, the place where you can see your listings’ performance statistics, create user profiles for your company, Verify listings, and so much more.
Whether you’re a CEO, agent, or administrator, Manager is a powerful platform to market and monitor your properties in the smartest way possible.
We constantly update our features, so be sure to log in frequently.
If you have any questions, check out the last page for ways to contact us.
Cheers,
Pascale Bou MoussaCustomer Experience Manager
MANAGER USER GUIDE
1. Getting started2. Analyzing the dashboard3. Setting up admin profiles4. Setting up agent profiles 5. Adding a property6. Managing your listings7. Viewing orders8. Price Finder (New)9. Payment history10. Creating users11. Monitoring your performance12. Monitoring your call tracking performance13. Monitoring your call statistics14. Booking Community Top Spot15. XML Feeds16. Managing your email notifications17. Help Centre
CONTENTS
Call: 800-PFINDER (800-7346337)Email: [email protected]
Click on the “Activate Account” button
Enter the password of your choice
ACTIVATE ACCOUNT
STEP
1. GETTING STARTED
Check your inbox for an email from Property Finder
Your user name is unique to you - it’s the email address you received the activation email on.
1 STEP 2 STEP 3
WELCOME
2. ANALYSING THE DASHBOARD
The Dashboard gives you full visibility of your listings, leads, and agents’ performance for the last 30 days, and updates every day at midnight.
2. ANALYSING THE DASHBOARD
Check out ‘Today's Tips’ for ideas provided by your Account Manager to enhance your listings’ performance. These, and all other data, gets updated after midnight every day.
Total Leads shows you the total leads records for phone clicks, call tracking (for active users), email leads, and SMS clicks for all listings in the last 30 days.
Quality Score gives the average of all listings Quality Score in the last 30 days.
Verified Listings gives the overall average of listings that were verified in the last 30 days.
Verified Agents gives the overall average of agents that were verified in the last 30 days.
WELCOME
2. ANALYSING THE DASHBOARD
The Top Communities map provides an overview of your listing’s ranking against other brokers’ listings in the same community, along with the conversion rate from in this community. It will also display the number of leads for this specific listings, along with the leads average for the same community. These information are displayed for the past 30 days.
The Top Agents section presents only active users’ names with their associated listings during the last 30 days, with data related to those properties.
WELCOME
2. ANALYSING THE DASHBOARD
Package Usage shows the total amount of published and re-published listings in the current month. This record resets at the start of each month. Clients who overuse their package by 150% are penalised, which negatively impacts their ranking on our website for the following month.
Live Listings shows the number of live listings you have allocated, either Standard, Featured or Premium.
Compare a specific community’s performance average to your listingsand other brokers who advertise with us.
WELCOME
3. SETTING UP ADMIN PROFILES
Review your company profile.
The company presentation sectionis how your company appears on the website.
To modify the information in this section email: [email protected]
WELCOME
4. SETTING UP AGENT PROFILES
Make sure you fill in both the Arabic and English description
Add the agent role for admins if you wish to assign properties to them
Upload your agent photo.
Add a brief description of your skillsand experience in real estate alongwith some other additional information to show your qualifications to potential clients.
Click on ‘Update Profile’ to saveand submit your agent profile for verification.
WELCOME
5. ADDING A PROPERTY
Manually add a property using the green “Add a property” button and following the prompts.
WELCOME
6. MANAGING YOUR LISTINGS
(A) Refer to “Raise my scores”
Manually added properties can be edited, published or unpublished at any time
A
(C) Change the status of your listingStandard, Featured or Premium
(B) To see how can you optimize your listings quality preview your listing online
B
C
WELCOME
6. MANAGING YOUR LISTINGS
(D) Check your listings’ quality score mouse over the score bar to view detailed information about your properties’ quality score, or open the link to verify the a specific listing
Manually added properties can be edited, published or unpublished at any time
D
(F) Edit your listingUpdate your listing details
(E) Unpublish your listingPublish / Unpublish your properties
E
F
(G) Review your listings’ history See detailed logs regarding your properties(updated, unpublished, etc.)
G
WELCOME
6. MANAGING YOUR LISTINGS
(H) Create a Property Marketing Reportfor your listing
Manually added properties can be edited, published or unpublished at any time
H
Create a Property Marketing Report for your listing
6. MANAGING YOUR LISTINGS
The report is designed to help you have informative, productive conversations with clients about improving the quality of their listing, using price benchmarks to make sure listings are priced competitively.
WELCOME
6. MANAGING YOUR LISTINGS
In this section it will show you the listing’s performance on our portal, to help you make informed and verified recommendations to sellers and landlords on how best to market their property.
WELCOME
7. VIEWING ORDERS
Orders:Click on the magnifier to view order details.
8. PRICE FINDER (NEW TAB)
Price Finder dashboard.
Creating reports.
Download reports.
The data platform gives you instant access to asking price data compared to actual transaction data in the UAE, for free.
Search for price trends at any level: community, building or even for aspecific property type for example,one bed apartment in Princess Tower.
Compare asking prices with transaction prices in any location, sourced from complete government databases, and see how prices are changing overtime.
View details of specific listings and transactions to compare with the listing you have advertised.
9. PAYMENT HISTORY
Payments:View payment due date and status.
WELCOME
10. CREATING USERS
We recommend creating user accounts for every agent in your agency
A B(A) Secondary phone number
(B) DID number
11. MONITORING YOUR PERFORMANCE
(A) Select the listings details and filtering date
(B) Graph is based on selected counting
(C) Turn on/off columns visibility
(D) Select a dimension
A
B
CD
(A) View the tracked call details and listen to agents’ call records
(B) Select the agent name from the drop-down menu
(C) Select desired date range
(D) Export the filtered call tracking statistics results
12. MONITORING YOUR CALL TRACKING PERFORMANCE
A
B C
D
X(A) Select desired agent
(B) Filter calls by answering rate, a graphs will also be displayed according to the results
(C) Select desired date range
Your agents can now receive an SMS immediately when they missed their call tracking calls.
13. MONITORING YOUR CALL STATISTICS
A B C
WELCOME
14. BOOKING COMMUNITY TOP SPOT
This section offers the available areas for Community Top Spot, highest booked rates, and your time left to book.
WELCOMEMy CTS
14. BOOKING COMMUNITY TOP SPOT
Choose which listings to promote from the new “My Community Top Spots” tab in Manager (visible if you win). Simply choose “Prioritise” and those listings will appear at the top, when they match the user’s search criteria. If you own CTS in more than one areas, choose the area from the drop down list first, then select the listings you want to promote.
WELCOME
XML feed link for CRM clients
Download Property Finder location tree
15. XML Feeds
WELCOME
16. MANAGING YOUR EMAIL NOTIFICATIONS
(A) A copy of all leads will be sent to each email address entered in this field. Multiple emails can be added
AB
C
D
(B) Monthly performance statistics will be sent to each email address entered in this field. Multiple emails can be added
(C) Contract notifications (end date, payment status, account status, new order, upgrade,…) will be sent to each email address entered in this box. Multiple emails can be added.
(D) Verification and Quality Control notifications will be sent to each email address entered in this box.
NEED SUPPORT?
CallCall us on 800-PFINDER (7346337) Sunday to Thursday, 9am - 6pm
Help Centre Find answers to Frequently Asked Questions, video tutorials and moreAccess via propertyfinder.ae/manager/
MANAGER USER GUIDE
2 hours Our typical response time during business days
Live Chat Sunday to Thursday, 10am - 4pmAccess via propertyfinder.ae/manager