managed it services providers in malaysia
DESCRIPTION
Managed IT Services Providers in Malaysia is a third-party service that provides infrastructure, IT, and other technical support to organizations. You might also hear this type of company referred to as an MSP, short for managed service provider. Services MSPs offer can vary widely, covering everything from cybersecurity needs, VoIP solutions, backup recovery, and more. Organizations typically seek out outsourced IT support when they lack the capital to hire and manage their own in-house IT team. Or when they prefer the expertise and benefits that outsourcing can provide. Because of how broad and challenging IT problems are, it’s not uncommon for a company to utilize an MSP in some manner. But, like many things dealing with technology, MSPs cover a broad umbrella of many different types of managed services. Knowing what the service options are and which ones you need can be a hurdle in itself. So, we’re here to clear up some questions you might have about the vast range of managed service offerings.TRANSCRIPT
Managed IT Services Providers in MalaysiaComprehensive management of your IT ecosystem, Managed IT Services Providers in Malaysia so you can focus on your business Managing technology in a world of digital transformation is a challenging task. As customers and partners expect better engagement, fresher ideas and services, and more consistent delivery, the bar is frequently raised.
Application Managed Services
fourtitude.asia has over 20 years of experience in application modernisation, re-factoring and customised development across multiple platforms. This has enabled us to hone our skill sets and experience in the following areas:Fully-managed Support
This model provides round-the-clock L1 to L3 support. By proactively monitoring, managing and improving your IT ecosystem, our team will be able to optimise its overall performance and prevent unnecessary outages.
Corrective Support
Also known as Level 2 Break/Fix support (L2). Level 1 Service Desk support (L1) monitors for downtime, determines the issue, and logs a ticket. At L2, we handle issues escalated from L1 through remote support or by resolving it for you on-site.
Resolution Support
This translates to Level 3 Permanent Resolution support (L3), which encompasses code- and infrastructure-level rectifications and enhancements. Server-side support also begins at L3.
Systems Managed Services
fourtitude.asia can assist in the architecture, modernisation, and management of your entire systems infrastructure and lifecycle, be it private-, public-, hybrid-, or multi-cloud.
We are able to assist our clients adopt, monitor, and manage on premise, hybrid, fully-cloud or multi-cloud architecture. By distributing workloads where they make the most sense, across multiple mainstream platforms, we are able to continuously optimise and maximise cloud performance and efficiency.
Infrastructure Managed ServicesOur team can help you monitor and maintain the performance and availability of your organisation’s hardware, Managed IT Services Providers in Malaysia such as computing & network equipment, storage resources, power & cooling infrastructure, and more. If needed, we can also advise on and assist you with the acquisition and installation of business-specific hardware components.
Depending on your Service Level Agreement (SLA), our services may also include infrastructure maintenance, patching, support, recovery, and/or upgrade. These services prevent any loss of efficiency and productivity caused by malfunctioning or obsolete hardware.