managing and measuring social media coventry combined
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Web2LLP Workshop, Coventry, 8 November 2013 Managing and Measuring the reach and impact of your social media activities Auhtors: Gary Shochat (PAU Education) and Tatiana Codreanu (web2learn)TRANSCRIPT
Improving Internet strategies and maximizing the social media presence of LLP projects
Managing and Measuring the reach and impact of your social
media activities
This project was financed with the support of the European Commission. This publication is the sole responsibility of the author and the Commission is not responsible for any use that may be made of the information contained therein.
http://www.web2llp.eu
Gary Shochat P.A.U Education
Tatiana Codreanu web2learn
How do you know your web and social media strategy is working?
• measuring your success and failure!
Where do we start?
• Setting realistic goals and learning how to track them.
How do I set goals?
Key Performance Indicators
So…what can indicate that YOUR website or Social Media is working?
KPIs should I look for: website
• Visibility: keywords, sources, Landing pages,
• Traffic: visitors, unique visitors, New vs. returning visitors, bounce rate, ‘stickiness’, user paths
• Audience: Source, language, demographics, source
• Interaction: number of items downloaded, conversion (registration), subscriptions, contacts, comments, participation, followers
KPIs I should look for: Social
Volume: Visits / visitors, Fans, followers, search engine traffic, people who saw your profile (linkedin)
Engagement: Retweets, Subscribers (youtube), comments, likes, share.
The value chain of KPI
Like > share > comment
Source: wikipedia.org, Life of Riley
More specifically:
Facebook, video, image etc.
Referals from website, visitors, reach, Page views, # fans, # subscribers, # comments, # active users, # poll votes, # video views, uploads/submissions, Website referrals, downloads, ‘chech-in’
Referrals from website, # followers, # lists, # @replies, # retweets, influence
WHAT is this?
An Atom? A ping pong ball? A beach ball?
Source: Richard Pentin, TMW, for IAB social Media Council
PLANET URANUS!
The diameter of Uranus is 51,118 km It travels at a speed of 15,290 miles per hour Average temperature -350 degrees
Source: Richard Pentin, TMW, for IAB social Media Council
A PLANET - URANUS!
Metrics have meaning only when compared to something else: • Goals • Competitors • Previous data
Source: Richard Pentin, TMW, for IAB social Media Council
Setting KPI goals
• Define strategy and clarify your tactics. For each goal specify goal indicators that can provide you with data on your progress.
• Prioritize meaningful metrics.
Setting your goals straight: Be realistic!! • Set goals based on research and benchmarking
– Check out the ‘competition’
– Learn your target habits and estimated size, The bigger the target the less effective the estimation of target is
• Set goals based on PROGRESS!
How do I measure?
KPIs are measured through metrics provided by ‘stand-alone’ or built-in tools for both websites and social media.
Tools • ‘Google Analytics’,
• Facebook insights
• Tweeter
More tools
• Hootsuite
• Sproutsocial
• Tweetdeck
• SocialBro
• TweetReach
• Klout
COMMON PROBLEMS
• Focusing on the wrong things
• Unrealistic expectations (over true meaning)
• Lack of insights
• Lack of promotion
• NO FLEXIBILITY!
Some practical advice
( Katerina Zourou & Tatiana Codreanu) Experience gained through:
• Twitter: @languages_web2
@web2LLP, @tatiawa
• Facebook pages : Sun.com project
• Academic platforms: Mendeley, Research Gate
• My followers’ & colleagues’ twitter accounts
• People I follow on social media platforms
L6S project: @languages_web2
People I follow
Managing the social media presence of your LLP project
2 dimensions
19
Human resources Time
Managing human resources efficiently
• Identify project partners eager to learn from the process of engaging with social media (a project as a learning process)
• Get your project partners to see the added value of SM applications in their own context
Managing human resources efficiently
• Example from LS6 network: a rotation system to maintain social media activity
Sharing responsibility
Building a common understanding of difficulties and added value of digital communication
Building shared ownership
Learning together
Managing time of your social media activity • Use a social media editor (Hootsuite, Tweetdeck)
In LS6 and Web2LLP projects: Tweetdeck
Advantages:
• Schedule your posts ahead of time (like setting an alarm clock)
• See who addresses you on social media
• Collect valuable information streams without needing to be on SM 24/7
‘Best time to tweet’ feature (Example of the SocialBro dashboard for the LS6 network)
Scheduling a tweet (on Tweetdeck)
Demonstrating social media activity in official LLP reports
Not just a report proving social media presence:
=>Demonstrate how social media activity adresses the needs of your target groups
Two examples of indicators regarding social media impact (Frequency, reach, engagement with target groups)
Example 1: Geographic coverage of the Web2LLP project Website visits collected through Google analytics
Example 2: Videos going viral (Vimeo channel of the LS6 network)
http://vimeo.com/channels/
195600
Social conversation monitoring #Engage with your audience! Follow back!
Create a list of #keywords
Shorcut your link with a tracking tool such as bit.ly
Check the tweets and aswer the questions
Hashtags appear on search engines
Social conversation monitoring Number of clicks
Social conversation monitoring
Social conversation monitoring : Use a curation tool
Discover hashtags
Bookmark links and create #keywords
Commander Chris Hadfield @Cmdr_Hadfield
Commander Chris Hadfield @Cmdr_Hadfield
@languages_web2
@web2lean_eu
@tatiawa
Connecting with us on twitter
@paueducation
@OpenEduEu
@garyshoclat
Tasks!
1. List the key performance indicators
for the different channels you will be using 2. Explore and list the relevant # influencers on Twitter and websites relevant to your project (maybe using tools such Hashonomy or other
tools)