managing international business operations
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Managing International Business Operations. Chapter 10 Instructor Shan A. Garib, Winter 2013. Managing International Business Operations. Objectives Partner companies may have different needs and objectives Communication difficult because of distance - PowerPoint PPT PresentationTRANSCRIPT
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Chapter 10 Instructor Shan A. Garib, Winter 2013
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Objectives Partner companies may have different needs and objectivesCommunication difficult because of distanceNeed communication plan to communicate goals and priorities b/c of business risk, partners must monitor each other’s performanceMust have a plan to resolve any conflict as well
• How to manage and monitor partnerships• Strategies to motivate partners and conflict resolution
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Monitoring PerformanceMeasurement criteria
◦ Quantitative vs Qualitative performance criteria??
Partnership Communication◦ A communication plan contains:
Objectives Messages Audience Schedule Method
◦ Other plans Documentation plan Shared information plan – Reporting plan –
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Partner DevelopmentPartners must have:
A partner development strategy must have the following stages:
◦ Orientation◦ Training◦ Mentoring◦ Performance Appraisal
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MotivationMotivational strategies:
◦ Provide healthcare for poor◦ Offer larger shares of business for success◦ Provide employee housing◦ Free travel◦ Update offices of partner◦ Invest in local environment◦ Provide childcare facilitates◦ Offer flexible working schedules/ gym/ snacks
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Conflict Resolution
Early recognition of conflicts Type of conflict depends on size of company
◦ Large – ◦ Smaller –
Internal ResolutionThird Party dispute Resolution
◦ Problems with 3rd parties: