managing records in the cloud central missouri chapter jesse wilkins april 16, 2009
TRANSCRIPT
Managing Records in the Cloud
Central Missouri Chapter
Jesse WilkinsApril 16, 2009
Agenda
• Introduction to Enterprise 2.0
• Enterprise 2.0 technologies
• Enterprise 2.0 and the Enterprise
• Managing Enterprise 2.0 Tools Effectively
INTRODUCTION TO ENTERPRISE 2.0
Buzzwords 2.0
• Education 2.0
• Energy 2.0
• Health 2.0
• Library 2.0
• Travel 2.0
• Retail 2.0
4
Hugh McLeodhttp://www.gapingvoid.com
Web 2.0
• “Web 2.0 is the business revolution in the computer industry caused by the move to the internet as platform, and an attempt to understand the rules for success on that new platform. Chief among those rules is this:
Build applications that harness network effects to get better the more people use them.”
-- Tim O’Reilly, 12/10/2006
Web 2.0
• Source: Joining Dots
http://www.joiningdots.net
Office 2.0
• First described by Ismael Ghalimi in 2005
• “Use of Web 2.0
for Office 1.0 tasks.”
– Scott Deitzen, Zimbra
Office 2.0
• “Web-based Software-as-a-Service” (Saas) – Dion Hinchcliffe
Office 2.0
• “Working where you want, when you want, and being able to conduct real business.”– blognation Canada
Enterprise 2.0
• “Enterprise 2.0 focuses on platforms companies can buy or build to make visible the practices and outputs of their knowledge workers.”
-- Andrew McAfee, 5/2006
Enteprise 2.0
• “Enterprise 2.0 is the application of the Web 2.0 technology and mindset within an organization.”
--Mike Riversdale, E20 New Zealand Style, 2/2008
The 2.0 meme
• It’s all about me
• And my networks
• It’s open
• Emergent
• Fast
• And always on
Source: Ray Sims’ Learning Connections blog12
Web 2.0 characteristics
• An approach, not a
technology
• Emergent structures
• Software as a service
• Information reuse
• Social networking
• Perpetual beta
In 1900 companies generated their own power
In 2007 companies provided their own IT
ENTERPRISE 2.0TECHNOLOGIES
Web-based email
• Many different applications available
• Provide secure web-based access to email
• Provide 1+ GB storage/user
• Allow 20, 50, 100MB
attachments
• Forward to/from other
accounts
Web-based office suites
• Many different applications available
• Fully-featured to fairly narrow– Generally compatible with common Office
functionality
• May default to private or public
Blogs
• Project updates
• Organizational updates
• Status updates
• Customer communication
• Lessons learned
• Any other one-way
communication
18
Wikis
• Knowledge base/customer service
• Meeting agenda and minutes
• Collaborative authoring and publishing
• Proposals and presentations
• Contract negotiation
• Collect and organize
research19
RSS feeds
• Subscription to updates from blogs, wikis
• Notification of system changes
• Competitive and market intelligence
• Publish organizational
updates
20
Tags
• User-provided
metadata
• Emergent
• Folksonomy
Social networks
• Expertise management
• Tap unknown resources
• Contact management
• Alternative to email– That users are already
using– That allows tagging,
blogging, etc.
22
Mashups
• Connect two or more data sources using loosely coupled connectors– Combine sales data with maps– Combine shipping and order data– Provide customers with
(non-sensitive) status monitoring
23
Mashup - Mapdango
ENTERPRISE 2.0IN THE ENTERPRISE
What makes Enterprise 2.0 enterprise-y?
• Control over implementation model
• Standards support
• Security and identity
• Access to enterprise data
• Data quality
• Regulatory compliance
Not in our organization….
If you don’t like change, you're going to like irrelevance even less.
--Gen. Eric Shinseki
11/8/2001
27
The bad news
• You can’t prohibit them– There are too many
of them– They are constantly
changing– IT has other fires to fight
The bad news
• They can be difficult to control– The “Shadow IT Dept”
Check your demographics!
So which ones are right for YOUR organization?
• How transparent are you?
• Do you share?
• Which ones are
already being used?
• In other words, any of them….
The good news
• Many of the most commonly used 2.0 tools already track changes, versions, etc. – Wikis– Blogs
The good news
• Some tools need to be managed for efficiency rather than compliance– RSS feeds– Social bookmarking– Tags
del.icio.ussocial bookmarking
The good news
• E20 tools use standard formats and interfaces
• XML, RSS
• SOAP, REST
• Open Document Format
The good news
• Most of them can be secured or set up to be private– Blogs – Wikis– Social networks– RSS– Web-based office – Web-based email
The good news
• There are enterprise versions of every Enterprise 2.0 application– Hosted internally– Secured access,
integrated into the
identity infrastructure– Appliance-based
Compliance 2.0
• Address in policies– Whether Web 2.0 solutions will be allowed– Which tools will be allowed or supported
37
Compliance 2.0
• What type of information can be published
• Whether posts, etc. will be reviewed pre- or post-publication– The value of these tools is in making
collaboration fast and easy, not slow and bureaucratic.
Compliance 2.0
• Consider whether to implement versions inside the firewall
• Review SLAs with hosted providers to determine whether you can live with them
Compliance 2.0
• Consider add-ons that can provide required compliance functions
40
Prohibition is not a realistic option
Neither is ignorance
Questions?
42