1. Catering for the modern dayknowledge worker:Skills and capabilities that facilitatecollaborative knowledge workKM Australia 2011 Asia Pacific CongressRob Wilkins

2. Never forget the end game..... 3. But never ignore the trends.... Knowledge workers have to deal with an incredible volume ofinformation each day, from multiple disparate sources. Being better informed is helpful, but creates a set of challenges too. The real challenge isnt overload per se, but the difficulty of extractingrelevant knowledge from the information deluge. Information needs to be "managed and made productive" (great phrase) Making better use of valuable information will result in better businessvalue being delivered. When you can offer work anywhere in the country, it attracts incrediblywell qualified people. Any organization that does this has an advantageover those that do not. Distributed work enables a nations talent and expertise to be tapped asnever before. Once peoples expertise and talent can be better matchedto where it has value, there are enormous benefits. It builds national competitiveness and social well-being to a massivedegree. 4. Decide for yourself.For me it is about networked learning. Instead of the individual having toevaluate and process every bit of information, she/he creates a personalnetwork of trusted nodes: people and content, enhanced by technology. The act of knowledge is offloaded onto thenetwork itself. George Siemens, Knowing Knowledge 5. Decide for yourself.For me it is about networked learning. Distributed work enables a nations talent and expertise to be tapped as never before. Once peoples expertise and talent can be better matched to where it has value, there are enormous benefits. It can build national competitiveness and social well-being to a massive degree. Australias multicultural nature is one of its greatest strengths. In a connected world this enables us to bring together our talents, and link to global expertise and clients. 6. The key is trust...Instead of the individual having to evaluate and process every bit ofinformation, she/he creates a personal network oftrustednodes: people and content, enhanced by technology. The act ofknowledge is offloaded onto the network itself. 7. The key is trust...The tension between connection and collaboration (and how to balanceit) (and the role of content) is one of the most important issues insupporting networks in Enterprise 2.0 organizations 8. We are moving into a reputationeconomy....The reputation economy is an environment where brands are built basedon how they are perceived online and the promise they deliver offline. unless you can be as flexible as your environment then you are subject to the environment 9. Participation is gauged differently... 10. The key... is to understand themodern day knowledge worker intheir terms LinkedIn TwitterFacebook Foursquare 11. Dont call it learning....The accelerating rate of change in business forces everyone in everyorganization to make a choice: learn while you work or become obsolete.Nonetheless, never use the word "learning" with a senior executive.Todays knowledge work environment screams out for a never-endingprocess of applying learning while working, not apart from it, predicated on:learning what you need to know, when you need to know itreinforcing the lesson by applying that knowledge immediatelyknowing where to find relevant information in lieu of memorizing itlearning from your peers and on your own rather than from instructorsfollowing a set curriculum. 12. Work is now learning and learning isnow work..... 13. Understand what people need toknow..... 14. Your new curriculum delivered byyour learners.... 15. Your new curriculum delivered byyour learners.... 16. Your new curriculum delivered byyour learners.... search and find skills for finding the right information when its needed critical thinking skills to extract meaning and significance creative thinking skills to generate new ideas analytical skills for solving problems and making decisions networking skills to identify and build relationships with others who arepotential sources of knowledge and expertise, within and outside theorganization people skills to build trust and productive relationships that aremutually beneficial for information sharing reason and argument to extract meaning and significance the ability to validate data and the underlying assumptions on whichinformation and knowledge is based. 17. Finally....What will be important moving forward?Networks: An understanding of how networks work, how to build andcare for our personal networks and the ability to bring the resources andknowledge of networks to bear in our daily work.Sharing: Comfortably, instinctively sharing our knowledge, efforts,thoughts and needs with our networks.Focus and flow: Using our attention in different ways at the right timesand designing workflows which take and put back into our onlinenetworks at the right moments.