marketing forretning og ledelse – lektion 10 product management brand management customer...
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MARKETING
Forretning og Ledelse – Lektion 10
•Product Management•Brand Management•Customer Management
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Forretning og Ledelse – Lektion 10
Hjemmeopgave fra sidste gang:
2006: 2012:
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Forretning og Ledelse – Lektion 10
Hjemmeopgave fra sidste gang:
Hvordan er det gået?: Hvad skal de gøre?:
The Market advantage test
The parenting advantage test
The People test
The feasibility test
The Specialised cultures test
The difficult link test
The redundant hierarchy test
The Accontability test
The flexability test
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•Target market and segmentation
•Market place
•Market Space
•Meta Market
Forretning og Ledelse – Lektion 10
Nogle Marketing Begreber:
•Needs•Wants•Demands
•Product
•Offering
•Brand
•Value – QSP: Quality, Service and Price•Satisfaction
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Forretning og Ledelse – Lektion 10
•Communication Channels (ex. Viral Marketing)
•Distribution Channels
•Service Channels
Marketing Channels
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Forretning og Ledelse – Lektion 10
Construction Co. want list
1. High quality, durable equipment2. Fair price3. On-time delivery of equipment4. Good financing terms5. Good parts and service
Caterpillar want list
1. Good price for equipment2. On-time payment3. Good word of mouth
Caterpillar(marketer)
Construction Co.(prospect)
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MARKETING MIX
Forretning og Ledelse – Lektion 10
Marketing Mix
ProductProduct VarietyQualityDesignFeaturesBrand NamePackagingSizesServicesWarrantiesReturns
PriceList PricesDiscountsAllowancesPayment PeriodCredit Terms
PromotionSales PromotionAdvertisingSales ForcePublic RelationsDirect Marketing
PlaceChannelsCoverageAssortmentsLocationsInventoryTransport
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MARKETING MIX STRATEGY
Forretning og Ledelse – Lektion 10
SalesPromotion
Advertising
Sales Force
PublicRelations
Direct mailtelemarketingInternet
CompanyProductServicesPrices
Distributionchannels
TargetCustomers
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Positioning
Forretning og Ledelse – Lektion 10
Positioning is the act of designing the company's offering and image to occupy a distinct place in the mind of the target markets.
The result is a customer focused value proposition
Three strategic alternatives:
•Strengthen own proposition in customers mind
•Grab an uoccupied position
•De-position the competitor (FUD)
http://www.apple.com/getamac/ads/
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Positioning
Forretning og Ledelse – Lektion 10
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Positioning
Forretning og Ledelse – Lektion 10
Underpositioning, Overpositioning, Confused positioning, Doubtful positioning
Attribute PositioningBenefit PositioningUse or application positioningUser PositioningCompetitive PositioningProduct Category PositioningQuality and Price Positioning
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Differentiation Variables
Forretning og Ledelse – Lektion 10
ProductFormFeaturesPerformanceConformanceDurabilityReliabilityRepairabilityStyleDesign
ServicesOrdering easeDeliveryInstallationCustomer trainingCustomer consultingMaintenance and repair
PersonnelCompetenceCourtesyCredibilityReliabilityResponsivenessCommunication
ChannelCoverageExpertisePerformance
ImageSymbolsMediaAtmosphereEvents
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Product Life Cycle (PLC)
Forretning og Ledelse – Lektion 10
Sales
Profit
Sales/Profit
DeclineMaturityIntroduction Growth
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Hjemmeopgave
Hvordan vi I positionere KMD?
Hvilken positioneringsmetode vil I bruge til at sammenligne KMD og konkurrenterne?
Hvad vil jeres råd være til KMD?