mastering the 3 levels of communication...

SESSION 406 Thursday, November 3, 10:00 AM - 11:00 AM

Track: People, Culture, and Value

Mastering the 3 Levels of Communication Influence

Skip Weisman The Leadership & Workplace Communication Expert,Weisman Success Resources, Inc. [email protected]

Session Description

This engaging, interactive session provides ITSM professionals with insight into the communication skills necessary to exert positive influence. You’ll learn the specific components involved in each of three distinct communication levels, and you'll have the opportunity to identify areas to develop your ability and influence. In the end, you’ll be challenged to leave the session with a commitment to further develop one of the three communication levels most vital to your success. (Experience Level: Advanced)

Speaker Background Skip Weisman, a former professional baseball executive, served five different franchises as CEO over a twenty-year career. Since 2002, Skip has worked exclusively with organizational leaders and teams in virtually every industry, helping to improve leadership and workplace communication. Since 2012, Skip has spoken to over 15,000 business professionals around the world.

mailto:[email protected]


www.YourChampionshipCompany.com

http://www.YourChampionshipCompany.com

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Mastering the 3 Levels

of Communication

Influence

S

Level 1:

______ __________________________

The Foundation


of Communication

Influence

S

Level 1:

______ __________________________

The Foundation

Level 2:

_____ ________________________

The Trust Builder


of Communication

Influence

S

Level 1:

______ __________________________

The Foundation

Level 2:

_____ ________________________

The Trust Builder

Level 3:

_______ _______The Impression Maker


of Communication

Influence

S

Level 1:

Self - Communication

The Foundation

Level 2:

_____ ________________________

The Trust Builder

Level 3:



of Communication

Influence

The Quality of Your Life

=

The Quality of Your Communication


The Quality of Your Life =

The Quality of Your Communication

(at 3 different levels)

The Quality of Your

Communication =

The Quality of Your Self-

Communication

The Quality of Your

Self-Communication =

The Quality of Your

Language &

Questions

The Quality of Your

Language /

Questions =

The Quality of Your

Focus

The Quality of

Your Results =

The Quality of

Your Life

The Quality of

Your Focus =

The Quality of

Your Results


Drives Your:

•Emotions

•Self-Confidence

•Self-Esteem

Level 1: The Foundation: Self-Communication


The Quality of Your Language/Questions?

3 Questions Always Present

• What should I focus on?

• What does it mean?

• What should I do?


The Quality of Your Language/Questions?

2 Types/2 Directions

• Positive / Empowering

• Negative / Dis-empowering


The Quality of Your Language?

Use Words to Drive Your Emotions

Lower the Intensity of Negative Emotions

Livid – Furious – Angry – Mad - Annoyed – Peeved

Enhance the Intensity of Positive Emotions

Pleased – Glad - Happy – Overjoyed - Ecstatic


The Quality of Your Language?

Negative/Dis-empowering Positive/Empowering

This sucks! This is interesting!

I’m really angry & upset about this! I’m annoyed & peeved about this!

This is a real problem for us! This is something we need to assess.

I hate when he/she does that. I’m not a big fan when he/she

does that.


The Quality of Your Questions?

Negative/Dis-empowering Positive/Empowering

Why does this always happen to me? How can I get better so this doesn’t

happen again?

Why can’t I lose weight? How can I change my eating habits

to be more healthy and enjoy it?

How come no one ever listens to me? How can I communicate with them so they

will do what I ask?

What if it I fail? What can I learn from this regardless of the

outcome?

.


Level 1: Self Assessment

1 2 3 4 5 6 7 8 9 10

A lot of Can’t get

work to do any better

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Level 1:


The Foundation

Level 2:

_____ ________________________

The Trust Builder

Level 3:



of Communication

Influence

S

Level 1:


The Foundation

Level 2:

The Trust Builder

Level 3:



of Communication

Influence

1:1 - Communication

4 Keys to Being a “Trust-Building” Leader

• H.A.V.E. – Humility, Authenticity,

Vulnerability & Empathy

• WII-FM – “What’s In It For Me” (them)

• “Seek First to Understand” – Habit #5

• Compassion

Level 2: The Trust Builder: 1:1 Communication


Mark Messier on the importance of trust in leadership:

“To lead effectively, you have to have the trust

of those on your team. To do that you have to

find a way to connect with them, to find

common ground with every individual. It’s a

people issue, not a sports (or business/job)

issue. The way to find that common thread is

with compassion.”


Keys to Being a “Trust-Building” Leader - P.D.R. Communication

4) Prompt/Direct/Respectful =

Ideal! Builds trust and gets results.

1) Prompt/Direct = Too harsh, often with

inappropriate tone & body language,

inappropriate environment.

2) Prompt/Respectful = Too soft,

beating around the bush, non-specific.

3) Direct/Respectful = Takes too long to

have conversation, loses its value, plays

‘gotcha’too long after fact.

PROMPT

RESPECTFULDIRECT

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2

3


1 2 3 4 5 6 7 8 9 10




S

Level 1:


The Foundation

Level 2:

1:1 - Communication

The Trust Builder

Level 3:

______ - _________

The Impression Maker


of Communication

Influence

S

Level 1:


The Foundation

Level 2:

1:1 - Communication

The Trust Builder


of Communication

Influence

Level 3:

Public – Comm.

The Impression Maker

• Presenting with impact from in front of the room

• Leading/facilitating meetings with purpose

• Contributing around the conference room table.

Level 3: The Impression Maker: Public Communication

3 Contexts:

1) 4 “C’s” of Presenting with Impact:

• Creating compelling content

• Constructing & organizing the content for impact &

influence

• Commanding audience attention with powerful delivery

• Connecting to the audience with personable delivery style


3 Contexts:

2) Leading/facilitating meetings with purpose

• Preparing to lead meetings (agendas, inviting the right

people, getting advance input).

• Facilitating conversations for decision-making, problem-

solving, consensus building & collaboration. Keeping

people on point and meetings on track and on schedule.

• Gaining commitments to accountabilities for follow up.


3 Contexts:

3) Contributing around the conference room table

• Attend the “right” meetings.

• Prepare to contribute prior to the meeting. If invited ask

in advance what is expected of you and what to bring.

• Seek opportunities to build on ideas, show interest, ask

questions, such as: “Can you say more about that? How

do you see that adding value?”


3 Contexts:


1 2 3 4 5 6 7 8 9 10



Level 3: The Impressing Maker: Public Communication

Your Communication Influence Pyramid Self-Assessment

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Level 1:

Self - CommunicationThe Foundation

1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10

Level 2:

1:1 - CommunicationThe Trust Builder

1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10

Level 3:

1:1 – Comm.The Impression Maker 1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10

No Communication

Happens Without

Self-Communication

Happening First!

Your Communication Influence Pyramid Self-Assessment

S

Level 1:

Self - CommunicationThe Foundation

1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10

Level 2:

1:1 - CommunicationThe Trust Builder

1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10

Level 3:

1:1 – Comm.The Impression Maker 1 – 2 – 3 – 4 – 5 – 6 – 7 – 8 – 9 - 10

The 1% Solution

Takeaways & Commitments


Thank you for attending this session.

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mastering the 3 levels of communication...

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