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This Week:

Medic in the Media 2

I CAN Work

Museum Exhibit 3

Telecommunicator

Week 4

Performance Pay

Update 5

Employee

Recognition Event 6

Statesville Road

Widening 7

Training Schedule 8

Medic Calendar 8

News From The Front Line April 12, 2010

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

April 12th

CPR Training

1300-1700

Recertification Testing

April 16th

CPR Training

1300-1700

Recertification Testing

April 17th

Recertification Testing

MCI Event

On Wednesday, April 7th, Medic employees participated

in a Mass Casualty Drill on the North Carolina Army

National Guard base. The drill simulated the aftermath

of a category 5 hurricane hitting somewhere along the

United States coast. Victims and evacuees were then

transported by military plane to Charlotte. The drill

included members of emergency management

departments from across Mecklenburg County and some

from across the state - the National Guard, Mecklenburg

County Emergency Management Teams, Carolinas

Medical Center and MED 1 Staff, Presbyterian

Huntersville, the Red Cross, Mecklenburg County

Department of Social Services, Medic and other local

EMS providers.

The drill was designed to be as close as it could get to a

real life emergency. Participants, including Medic

employees, were unaware of how many patients they would be receiving, the types and extent

of their patients’ injuries and even what kind of evacuees (human or animal) would be getting

off the plane. A C-130 plane was set up outside one of the National Guard hangers with more

than 140 ‘victims’ positioned on stacked litters. The Charlotte Fire Department responded first

to help the National Guard carry patients to the triage area, which was stationed by CMC and

Medic personal. Victims were then triaged to different areas inside the hanger or, if their

injuries were acute, they went directly into Carolina’s MED-1 where a team of physicians and

nurses cared for them onsite.

The majority of patients, however, were triaged inside the hanger where they were placed on

cots, which were sectioned out based on priority. Medic employees then determined how

severe their patients’ injuries were and provided onsite treatment before they could be

transported to local hospitals. Medics then determined in what order patients needed to be

transported based on the extent of their injuries. This information than was communicated to

a Medic transportation coordinator and patients were then transported by ambulance or

ambulance bus to local hospitals – including Carolinas Healthcare System hospitals and

Presbyterian Huntersville.

As the simulation continued, employees noticed there were more than just patients aboard

the plane, there were also evacuees and their pets.

Article continued on page 2...

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During Hurricane Katrina, emergency management teams were unaware of the number of pets that were also evacuating as

well. The drill built in a component to have dogs and cats brought in so participants could learn to prepare for not only

humans but animals as well. Evacuees were then met by Mecklenburg County Department of Social Services workers

where they could be assigned to shelters or temporary housing in the area.

The drill helped to educate our area National Guard, first responders, paramedics, and hospital personnel on how to triage

patients to area hospitals in the event of a large scaled disaster. Medic would like to thank the North Carolina National

Guard for having us on their base and for helping to design this event. In addition, the Dispatch would like to thank Kevin

Staley and the Medical Services team for all their hard work in designing the event and with pulling this event together.

Remember, Medic participates in several MCI drills during the year. If you would like to participate, please look for postings and announcement on how to get involved.

MCI Event (Cont.)

Our Medic Employees were definitely busy during the month of

March. Medic and our employees were mentioned at least 196

times over the course of the previous month. Our employees

were seen and heard treating patients in a number of incidents

throughout Mecklenburg County, from motor vehicle accidents to

winter weather-related incidents at the beginning of the month.

Medic was also busy promoting several community events

including a Vehicle Safety Demonstration with Charlotte Fire

Department and the Salute to Heroes Game. The PR department

would like to thank Brian Smith and Malcolm Leirmoe for

participating in early morning news interviews with Larry Sprinkle

of WCNC and Kristen Hampton of WBTV.

In addition, the Medic PR Department has also uploaded several new videos to our website. You can view them under

About Medic – In the News or on the new edition of the Pulse which is streaming on our companywide television system as of

Friday, April 9th.

The PR Department will continue to keep you updated on when the Agency or any of our employees are featured in local

or national news stories. If you have a story that you would like to see featured, please contact Kristin Young at

kristiny@medic911.com. We are always looking for suggestions!

Medic in the Media

ISSUE: Week of March 22nd

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The 5th Annual Salute to Heroes hockey game was held on Saturday, March 27th at the Time Warner Cable Arena. The

Charlotte Checkers took on the Reading Royals at 7 pm and the main event, the annual Heroes hockey game, kicked off at

the conclusion of the Checkers game. Thanks to everyone and their families who attended the Heroes game. Below are a

few pictures from the Salute to Heroes hockey game. Enjoy!

Salute to Heroes Photos

Medic is a proud to be a participant in the I CAN Work theme exhibit of the first

Discovery Place KIDS Museum. Medic contributed to the I CAN Work exhibit by

providing information on the types of questions typically asked of child callers during a

medical emergency. The I CAN Work exhibit will feature a fire truck, ambulance, 911

call center, a fire station with fire pole, lockers with boots, hats, coats and a mannequin

dressed in firemen’s gear.

Scheduled to open in October of this year, the Discovery Place KIDS Museum is 25,000

square foot facility located in Huntersville. The museum will be open year-round to children ages 1-6 and is estimated to

attract more than 70,000 visitors annually. The museum’s list of activities include: daily live theater with puppets, story time,

science and Big Fun presentations, weekly art projects and workshops, monthly themes and event days, summer camps,

educational programs and annual special events.

For more information about the Discovery Place KIDS Museum or the I CAN Work theme exhibit, visit their website at

www.discoveryplacekids.org.

I CAN Work Museum Exhibit

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Medic would like to recognize our

talented team of Telecommunicators

during the 19th annual National

Telecommunicator Week! Day in

and day out, Medic Telecommunicators

guide callers through some of life’s

most stressful and vulnerable situations

with the utmost professionalism and

empathy.

Together, our Telecommunicators

provide a combined 400 years of life-

saving expertise to the residents and

visitors of Mecklenburg County. Your

efforts have not gone unnoticed. Thank

you for playing a key role in making

our homes and communities safer

everyday. As part of our celebration of

National Telecommunicator

Week, here is a closer look at our Central Medical Emergency Dispatch (CMED) then and now.

1978: Medic starts with two Telecommunicators on duty 1980s: A total of 15 Telecommunicators work across all shifts 1980s: No call prioritization process 1980s: Medic receives 25,000 calls per year 1980s: Street addresses for medical emergencies are located via a paper map on the wall 1980s: No medical instructions administered over the phone 1980s: Medic manages a fleet of 10-15 ambulances in the county Early 1990s: Medic moves from UHF to 800 mhz Radio Console System Early 1990s: Non-Emergency Transports handled by Char-Meck Ambulance service 1993: Medic’s 1st CAD (Computer Aided Dispatch) System is implemented, provides position updates in one minute

intervals 1993: Call Prioritization System in place (MPDS) 1993: Street addresses for medical emergencies are located via a computerized positioning system 1993: Medic dispatches all county fire-related emergencies outside the city of Charlotte 1995: Medic gains control over its own communication center 1995: Medical instructions are given over the phone from our Telecommunicators until Medic or 1st responders

arrive on the scene 1997: Medic’s 2nd CAD System is implemented, provides GPS position updates every 15 seconds 1998: Medic moves into its new headquarters - a 64,000 square-foot facility on Statesville Road 1999-2000: Medic becomes the sole provider of Non-Emergency Transports in Mecklenburg County 2009: CMED receives over 96,000 calls

Be sure to check out the new pages of www.medic911.com under the Operations section that are solely dedicated to

highlighting the amazing work of Medic Telecommunicators.

Happy 2010 Telecommunicator Week!

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Below are the InService dates for the month of April. InService has

returned its normal schedule of six sessions, please be sure to

register for one of the following dates and times below.

Pre-registration is required, no walk-ins will be admitted. All

employees must be in uniform and all sessions will be held in the Medic Auditorium.

Tuesday, April 20th: 6:00 p.m. – 10:00 p.m.

Thursday, April 22nd: Noon – 4:00 p.m.

Friday, April 23rd: 8:00 a.m. – Noon

Monday, April 26th: 8:00 a.m. – Noon and

6:00 p.m. – 10:00 p.m.

Wednesday, April 28th: 6:00 p.m. – 10:00 p.m.

If you have any questions or to register for the April InService, please contact Robin Pariso in Medical Services at

robinp@medic911.com or at ext. 6143. Thank you.

April InService Dates

The lineup of topics to be presented is as follows:

HIPAA/Corporate Compliance Testing Cristy Carroll (HR)

EMT/Paramedic Lecture Tim Brisbin (CPM)

* Endocrine System Emergencies

Simulation Follow-up Medical Services

Risk/Safety/PPD/Fit Testing Kate Evans (HR)

Below is a chart

reflecting the first

set of data tied to

the current

Performance Pay

Tracking Period,

which runs from

March 1 – June 30.

We are off to a solid

start! The trick is

maintaining this

early success so we

can make it a clean

sweep for the

year.

Even though our

performance is high

right now, please

remember that

patient satisfaction is

the area that has historically shown the most fluctuation over the course of a tracking period. If you deal with patients,

keep this in mind and work hard to communicate with them and their family members in the most customer friendly way

possible (AIDET). It makes a HUGE difference.

Performance Pay Update—Tracking Period 3

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Congratulations to the new EMT Academy Class of 2010!

After six weeks of intensive training, this latest group of

EMTs successfully completed their academy course

requirements on Monday, April 5th. The entire Medic family

is proud of your hard work and accomplishments.

Please be sure to extend a warm congratulations to the

following EMT Academy graduates: Logan Baker, Robert

Blakley, Michael Conklin, Yolanda Edmonds, Rebekah Hart-

O-Sullivan, Chad Kennedy, Peter Kourkoulis, Robbie Lamb,

James Maneval, Anna McCarley, Tyler North, Jeffery Porter,

Vanessa Sequerira, Lindsay Smith and Bill Woods.

We are all excited to have you as EMT members of the Medic family. Congratulations!

Dental Plan/Minute Clinic Info. Congratulations to our Latest Group of Graduates!

Medic Leadership Team is committed to continually improving the Agency’s

employee recognition efforts. To this point, on May 10th and 12th of this year we

will be hosting a recognition event at Medic, during which we will recognize

employees for two particular accomplishments: contribution to a successful pre

hospital ROSC during calendar year 2009 and Medic’s Stars of Life recipients for

this year.

The two identical recognition events will be held at Medic to try and give every

employee that is being recognized a chance to attend. Invitations were already

emailed out to all employees who are being recognized and hard copies of these

invitations were also mailed to the home of each of these employees.

It is critical that each employee who receives an invite RSVPs via

Medic’s website REGARDLESS of whether or not they intend to

attend one of the events.

Those employees (includes CMED and Field) who were involved with an ROSC

were identified using the reports generated through ePCR. If you did not receive an invitation but you are positive you

contributed to a successful ROSC during calendar year 2009, please contact Jeff Keith in the PR department. You will

need to provide information that can help us locate a PCR to support your claim so we can confirm your concern. We are

more than happy to check into any employee’s concern as we want to be sure that no one is missed.

This recognition event is going to become an annual affair here at Medic, and it will purposely coincide with EMS Week to

serve as a kick off to our celebration of the outstanding work our employees for this community. We have plans for

expanding the recognition event and categories that will kick in for the upcoming year. Please stay tuned to future

communications announcing the Agency’s newly revised Employee Recognition Program and how everyone can get

involved next year.

If you have any questions or concerns about this year’s recognition event, please feel free to email Kristin Young or Jeff

Keith in the PR Department.

Employee Recognition Event

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The City of Charlotte has plans

to begin construction on

Statesville Road. The Statesville

Road Widening Project will

widen Statesville Road from

Starita Road to Sunset Road.

Once completed, Statesville

Road will become a four-lane

divided roadway with sidewalks, bicycle lanes and

medians.

The construction will begin during the second-half of 2011

and is expected to last two years. For more information

about the Statesville Road Widening Project, please

contact Imad Fakhreddin, Senior Project Manager with the

City of Charlotte’s Engineering & Property Management

Department at ifakhreddin@charlottenc.gov or call

704.336.7926.

Statesville Road Widening Project

Are you an aspiring

runner?

Are you looking for

running buddies?

Are you a runner

looking for fun races

around Charlotte? If

you answered yes to

any of these questions,

then join the Running Team!

The Running Team is now forming a group to run in their

first race together! The Running Team will participate in the

14th annual Twilight Run 5K race in Charlotte on May 7th.

Proceeds from the Twilight Run race will go to Right Moves

for Youth. To register, visit www.runforyourlife.com and

click on Charlotte Running Events. Our team name is listed

as “Medic”.

Join the Running Team!

It’s that time of year again! The 8th annual MAD (Medic

Ambulance Drivers) golf outing will take place on Tuesday,

May 11th . Please be sure to join us as we tee off in support

of a good cause. This year, we’re also throwing in a boxed

lunch at no extra charge!

The entry fee for this year’s tournament is $50/per person

(this covers expenses and raises money for our colleagues

in EMS).

When: Tuesday, May 11th, 2010

Registration begins at 11:00 am

Shot gun start at 12:00 pm

Where: Emerald Lake Golf

Course

9750 Tournament Drive

Matthews, NC 28104

For more information, please contact Tom Porcelli at

thomasp@medic911.com or 704.577.9087 or Doug Bell at

dougb@medic911.com or ext. 6386.

Dust Off Your Golf Clubs!

Spring 2010 has come in with a

bang! The change in season has

brought in warm weather,

longer days and several events

here at Medic that will be sure

to keep you entertained.

Here is the list of Medic’s Schedule of Events for this

spring:

Medic Events of Note

Telecommunicator Week April 11th—17th

Medic Employee Recognition Events May 10th and 12th

MAD Golf Outing May 11th

EMS Week May 16th—22nd

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Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

April 2010 Sun Mon Tue Wed Thu Fri Sat

1 A 2B

3 B

4 B 5 A

6 A

7 B 8 B 9 A

CPR Training

1300 - 1700

Recertification Testing

10 A

Recertification

Testing

11 A 12 B

CPR Training

1300 - 1700

Recertification Testing

13 B

14 A

15 A

16 B

CPR Training

1300 - 1700

Recertification Testing

17 B

Recertification

Testing

18 B 19 A

CPR Training

1300 - 1700

Recertification Testing

20 A

April InService

1800 - 2200

21 B

22 B

CPR Training

1800 - 2200

April InService

1200 - 1600

23 A

April InService

0800 - 1200

24 A

25 A

26 B

April InService

0800 - 1200

April InService

1800 - 2200

27 B

28 A

April InService

1800 - 2200

29 A

CPR Training

1800 - 2200

30 B

In-Service

Training

Medic Events

Holidays

Recertification Testing

Medic Calendar 2010 Training Schedule

AHA Refresher Classes at Medic

CLASS TIME: 1300-1700 **except where otherwise noted

CPR

APRIL - 9, 12, 16, 19 / 22, 29 ** 1800-2200

JULY - 9, 12, 16, 19 / 22, 29 ** 1800-2200

OCT - 8, 11, 15, 18 / 21, 28 ** 1800-2200

PALS

MAY - 7, 10, 14, 17 = 1300-1700 / ** MAY 20, 27 1800-2200

AUG - 6, 9, 13, 16 = 1300-1700 / ** AUG 19, 26 1800-2200

NOV - 5, 8, 12, 15 = 1300-1700 / NO NIGHT CLASSES

ACLS

JUNE - 4, 7, 11, 14 = 1300-1700 / ** JUNE 17, 24 1800-2200

SEPT - 10, 13, 17, 20 = 1300-1700 / ** SEPT 23, 30 1800-2200

DEC - 3, 6, 10, 13 = 1300-1700 / NO NIGHT CLASSES

NC Scope of Practice Recertification

Testing

**YOU MUST RECERTIFY DURING YOUR TEST MONTH**

ALL CON ED must be up to date at time of testing.

To schedule a test appt date and time, email Robin Pariso at robinp@medic911.com

APRIL 9, 10, 12, 16, 17, 19 (Expiration Dates MAY – JULY 2010 )

JULY 9, 10, 12, 16, 17, 19 (Expiration Dates AUG – OCT 2010)

OCT 8, 9, 11, 15, 16, 18 (Expiration Dates NOV, DEC 2010, JAN 2011)

DEC 10, 11, 13, 17, 18, 20 (Expiration Dates FEB – APR 2011)

PRE-REGISTRATION IS REQUIRED FOR ALL CLASSES. ALL CLASSES HELD IN MEDIC AUDITORIUM