1

This Week:

New Cardiac

Monitor Resource

Process

2

Extranet Patient

Care Protocols 3

Mandatory ECG

Reporting 4

Benefits

Statements 5

Weightmania

Winners

Announced

6

March

Corporate

Compliance

7

Training Schedule 8

Medic Calendar 8

News From The Front Line March 11, 2013

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

March 12th

Corporate Compliance

1300—1600

March InService Sessions—Ergonomics

March InService will be dedicated to Patient Handling, Stretching and Ergonomics. Medic

employees are placed in stressful and physically demanding environments. It is important that

you know the proper patient handling techniques to avoid injury. This training will review all

patient handling guidelines and ergonomic techniques, which will help reduce future injury

and improve overall wellness of our employees.

For the past several months, Human Resources has worked with Fit Responder, a company

dedicated to injury prevention founded by a former Medic employee. Together, they have

developed a training program specific to EMS. All Safety Officers, Field Training Officers and

the Medical Services Department received training to become certified instructors of this

program. Safety Officers, FTO’s and EQS’s will be promoting these techniques throughout all

aspects of their job duties – i.e. new hire class, on-scene, simulation training, corporate

compliance. Instructors will set the standard for these guidelines and will serve as a resource

for all employees who need further instruction or clarification. You will receive feedback

from them occasionally to help you become proficient in these skills.

It is required that you sign up for a March InService date prior

to attending a session. March InService will begin on March 14th

and end on March 26th. To sign up for a session you must login

to the LMS. If you need your login information, please contact

Elisabeth Mitchell via email at elisabethm@medic911.com.

Moving forward, this training program will become part of your annual corporate compliance

training to ensure that we keep our skills up to date.

If you have any questions regarding the March InService sessions, please contact Elisabeth

Mitchell via email at elisabethm@medic911.com. If you have any questions about Medic’s

Ergonomics program, please contact Leigh Taibe via email at leight@medic911.com or Amy

Johnson via email at amyj@medic911.com.

2

This month employees will begin receiving messages related to

April’s InService sessions, which will focus on raising the

awareness of the diversity that exists within Medic and the

community we serve. These sessions are as important as any CE

session you will participate in this year. The Agency’s Diversity

Council, which has been meeting and discussing the importance of

Diversity at Medic for over 18 months, actually designed this

year’s sessions and will be participating in its delivery.

Your Managers and Supervisors participated in the trial run this

past February and they enjoyed it; based on their feedback, I think

you will enjoy what we have planned for you.

The Lead Team and I have been a part of the Diversity Council

since its inception, along with colleagues of yours from across the

Agency. This team has shared and learned a lot together.

The overarching theme has been the importance of understanding

and valuing the differences that exist among each of us. If we can figure out a way to help all of Medic’s employees connect

with this aim, this Agency will be that much more successful.

My expectation is that each of you will open your minds and actively participate in the program. Let your guard down. Be

honest, respectful and inquisitive. If you are able to do so, I believe you will leave with a much clearer sense of how the

diversity within Medic actually makes us stronger. From there, we can accomplish a great deal together.

I hope you enjoy the session and look forward to receiving your feedback. Thanks for all you continue to do for this

Agency and the community we serve. Joe Penner

From the Desk of Joe Penner

Effective Immediately

All Agency Philips MRx cardiac monitors have been assigned to specific units.

With this in mind, there are a few changes in the process and its management as related to how we operate and manage

cardiac monitors. In order to assure we have complete accountability for all monitors and their locations, monitors can

no longer be interchanged between units. All monitors have been relabeled with a specific number that aligns with the

unit it is assigned. If at any time there is a need to change out monitors, a new monitor must be retrieved from an OST in

Logistics and signed for accordingly.

Several monitors have been placed on reserve in Logistics if needed. These reserve monitors are labeled as 063 - 070 in

case you run across one that doesn’t match the unit it’s on.

If you have questions, please contact Operations Manager Bryan Edwards via email at bryane@medic911.com or Education

& Quality Specialist Steve Vandeventer at stevenv@medic911.com.

New Cardiac Monitor Resource Process

3

Effective Immediately

A bound copy of the Patient Care

Protocols has been placed on the

action area shelf in every transport

unit in the system. These protocol

books are marked “Ambulance Copy

– Do Not Remove” and are for your

use during the shift. DO NOT

remove them from the ambulance.

Since new protocols were released,

they will have to be formatted and loaded into the Siren

ePCR system. We will accomplish this as soon as possible.

For questions, please contact Deputy Director Kevin Staley

at kevins@medic911com.

Protocol Books for Ambulances

Learning and Development has been working diligently over

the past few months to make corrections and apply updates

to the patient care protocols. Protocols located on the

Medic Extranet have been replaced with the most current

version which contains all of the previously released

updates and amendments as communicated by Dr.

Swanson.

It is imperative that each employee update their

electronic copy of the protocols with this new

release. If you have previously downloaded the patient

care protocols to your computer or mobile device, please

visit the Medic Extranet to obtain the most current version.

As the patient care protocols are an ever-evolving

document, please be on the lookout for future updates.

Any new changes will be communicated via email as they

have previously so that you may update your personal hard

copy immediately. We will then communicate the need to

update your electric copies as those updates are applied to

the Extranet.

For questions, please contact a member of Learning and

Development.

Extranet Protocols

Thank you to everyone who has logged in to the new

online learning management system and has been

completing the February continuing education content.

We have identified a couple of issues that need to be

resolved. As a result, we have temporarily removed the

content from the LMS server. If you have not yet

completed the February modules, please do not worry.

The due dates for the material will be adjusted once we put

everything back online. We appreciate your patience.

Online sign up for the March InService is still

available. If you have not already done so, please go online

to sign up for a date/time to attend the live, in-auditorium

sessions of March InService. If you have any questions,

please contact Education Assistant Elisabeth Mitchell at ext.

6132 or via email at elisabethm@medic911.com.

Online Learning Mgmt System

Submit your nominations for the 2013 Burnette/Nobles

Safety Award.

What is the Burnette/Nobles Safety Award?

The Burnette/Nobles Safety Award was established by the

Charlotte Association of Insurance Professionals to honor

CMPD officers, John Burnette and Andy Nobles who were

killed in the line of duty in 1993. The award recognizes

police officers, firefighters and EMS personnel who have

continuously made a positive impact in their community.

Medic will send the selected 2013 Burnette/Nobles Safety

Award recipient to the annual awards banquet in May.

Ideal Nominee

A Medic employee who actively works to improve his

or her community and seeks out and promotes positive

change within the Agency.

Nomination Process

Log onto the Extranet and click the 2013 Burnette-

Nobles Safety Award Nomination in the Scrolling News

Section

Complete the requested information & click the submit

button

Burnette-Nobles Safety Award

4

When importing monitor data into SIREN, please select exclude “Audio and QPCR data” on monitor prior to

sending to SIREN. All vital sign data and ECG strips will still be imported. QCPR data is a large file that slows the transfer

process down. This data will be captured at the end of your shift when you download all data from the monitor.

This can be found on the monitor while sending the ECG to the tablet by the following steps, proceed as if you were

sending an ECG to the tablet then choose:

Other Data management Choose event Send

*Exclude Audio and QPCR data when sending event* - After Importing and attaching a Patient’s ECG –

DO NOT CHOOSE THE SELECT ALL BUTTON, ONLY CHOOSE THE APPROPRIATE ECGS/WAVE

FORMS NEEDED TO BE ATTACHED.

If you have any questions or concerns, please contact: Steve Vandeventer at ext. 6140 or Ute Dörflinger at ext. 6158

CHOOSE THE APPROPRIATE ECGS/WAVE FORMS NEEDED TO BE ATTACHED

Mandatory ECG Importing

DO NOT CHOOSE THE SELECT ALL BUTTON

EXCLUDE AUDIO AND QPCR DATA WHEN SENDING EVENT

5

If you attended an AHA

class at CPCC within the

past 6 months but did not

receive a copy of your card

please see Elisabeth

Mitchell during business

hours to pick up your card.

If you were given a card

and have not made a copy for your training file please do so

as soon as possible and send it to Elisabeth Mitchell.

If you have questions contact Elisabeth at ext. 6132 or

elisabethm@medic911.com.

AHA Card Records

Medical Services is currently

working to ensure that all Medic

Paramedics and EMTs will meet

their mandatory and optional

continuing education

components. We are diligently

looking at different possibilities

to make certain all hours are

met and everyone has enough time to submit their

applications prior to the March 31st, 2013 deadline.

If your registration is not affiliated with Medic, please go to

www.nremt.org and request affiliation. It would help us

greatly to know who has a National Registry card.

Please be on the lookout for future communications &

updates.

NREMT Credentials

Medic has remained dedicated

to our employees to provide

excellent and competitive

benefits as part of every

employee’s total compensation

package. A confidential Total

Benefits and Compensation Statement has been prepared for

each full time Medic employee which summarizes the total

cost for benefits for both the employee and Medic as of

December 31st, 2012. This summary also includes a total

compensation amount and we hope that all of this

information is valuable to you for any type of financial

planning you may need.

The Total Benefits and Compensation Statement has been

mailed to employee’s homes as of Tuesday, March

5th. Please be sure to check your mail for this confidential

Total Benefits Compensation Statement. If you have any

questions relating to any information regarding your

statement (reminder – this information was as of

December 31st, 2012), please contact Human Resources at

humanresources@medic911.com. Thank you!

Benefits Statements

Be sure to mark your

calendars and join us

for the 8th annual

Salute to Heroes game

on Sunday, April 7th

at Time Warner Cable

Arena.

The cost of game

tickets are $10 or $20,

depending on seating.

You get two games for

the price of one! First,

there is the Charlotte

Checkers game. During the Checkers game, there will be

several special activities in place to honor and recognize our

outstanding employees.

The second game is where we take to the ice!

Come support Medic and the Charlotte Fire Department as

they prepare to reclaim their championship title against

the Charlotte-Mecklenburg Police Department (CMPD) and

the Mecklenburg County Sheriff’s Office.

Salute to Heroes Game

6

Last week five people who participated in Medic’s Weightmania wellness challenge won $1,000 for tracking their weight

and nutrition all year long. Their names were randomly drawn from a list of 11 people who completed the challenge. The

Wellness Committee would like to congratulate the following people on their accomplishments.

Stephanie Benson “This has been a truly eye opening experience. I have always

prided myself on being able to eat whatever I wanted and not

gain weight. Then I started this challenge and it wasn't until I sat

down and started seeing how many calories I was taking in in

one sitting that I really started to care about what I was eating.

Although I have not gained or lost any weight I have become

more mind full of what I put into my body. I have stopped eating

fast food as much and have made a conscious effort to eat

better. I feel like I have more energy now and hope to continue

improving my new healthy lifestyle for years to come.”

Mariann Earwood

“Over the last year I have lost around 30 lbs because of keeping

track of my food and exercise. Also weighing weekly made me

more aware if I was gaining or losing weight. I learned to eat

better and to be aware of the food that I was putting into my body. At the end of it all I was happy I lost some of my baby

weight from my son and I plan to continue to track and watch what I eat and I was thankful for this program and chance

to when extra money.”

Laurie Feola

“I have enjoyed participating in Medic’s Fitness Challenge, it was a positive experience. I do have to admit that the chance

to win prize money was the reason I became involved in the first place. But once I started my daily tracking in the food

journal, it made me think about the choices I make. I was shocked to learn the sodium content and calories in some of

the foods I was eating. Even so called “healthy choices” were not as healthy as I thought. As a result, I am making better

choices and eating less processed foods and more whole grains. I have also become an avid nutrition label reader. I don’t

buy anything without reading the label first. I am thankful to have been part of this Challenge and will be continuing the

healthy habits I acquired this past year.”

Lester Oliva

“The Weightmania challenge was a real wake up call for me. Tracking what you ate and seeing the nutritional values give

you a realistic view of your nutritional habits. Personally, I learned how my sodium and caloric intake are negatively

impacted by my eating out habits at work. This motivated me to be more diligent about planning my work meals during

shifts. I see myself continuously tracking my meals in the near future and trying to use the data to improve my overall

nutritional health.”

Jonathan Wise

“This contest kept me on track with my current habits. It was fun to keep track of my daily progress and see how much I work out. The most fun was trying to get other people motivated to form new habits and possible life changes.”

Weightmania $1,000 Winners Announced

Wellness Committee leader Linda Hendley is pictured with two of the lucky $1,000

winners! Jonathan Wise & Laurie Feola both tracked their fitness & nutrition for a

year.

7

Required Employee

Attendance

Stephanie Benson,

Adam Bolinger, Nickolas

Bringolf, Ronisha Carr,

Emily Cole, Carrie Cole,

Michael Conklin,

Yolanda Edmonds,

Miguel Flechas, Joseph

Gilchrist, Rebekah Hart-

O’Sullivan,

Katie Henderson,

John Hunt,

Jennifer Johnson,

Chad Kennedy,

Margaret Kingsley,

Robbie Lamb,

Shari Lambeth, Pen Lee, Emily Little, Alan Maness, Anna McCarley, Elisabeth Mitchell,

Hunter Mitchell, Jim Norris, Tyler North, Keith Overcash, Ethan Parker, Christopher Peet,

Gary Richardson, Andrew Rowley, John Ryan, Thomas Slack, Lindsay Smith, Jerome Souza,

Greg Truesdell, Brandon Voss, Adam Walker, Troy White, Jonathan Wilford and Bill Woods.

**Please Note: If your Annual Performance Review was in February and you did not attend a

February class you must contact Amy Johnson and attend a March class.**

Information Updates:

The duration of the Medic Safety & Compliance Training sessions is 2 ½ hours.

Attendees will be paid for the total time spent in class and each employee with an Annual

Performance Review in that month must attend one of the available Compliance

Training Sessions.

Compliance sessions are held next to the Medic Fitness Center, please contact Amy Johnson

at amyj@medic911.com for directions.

March Corporate Compliance

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

March 2013 Sun Mon Tue Wed Thu Fri Sat

1 B 2 B

3 B 4 A

5 A

6 B

Corporate Compliance

0800—1100

7 B

8 A

9 A

Corporate Compliance

1000—1300

10 A

11 B

12 B

Corporate Compliance

1300—1600

13 A

14 A

15 B

16 B

17 B 18 A

19 A

20 B

21 B

22 A

23 A

24 A

25 B

26 B

Burnette-Nobles Safety Award Nomination

Deadline

27 A

28 A

Corporate Compliance

1400—1700

29 B 30 A

2013 Training Schedule

February Corporate Compliance Trainings

Tuesday, March 12th

1300—1600

Thursday, March 28th

1400—1700

FISDAP Testing Dates

Wednesday, March 20th

0900, 1300, 1800