medrec source powerpoint presentation of the research results
DESCRIPTION
MedRec Source PowerPoint Presentation of the Research ResultsTRANSCRIPT
User Research Report
A review the web portal
for account representatives
by Alisha Kimberley, User Researcher [email protected]
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FindingsKnow what your users know
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FindingsKnow what your users know
Overview
• Purpose of the research
• Recruitment
• Research method
• Data analysis
• Key Findings and Recommendations
• Open forum
Account representatives use the web portal to complete their clients’ requests for records.
Why are we researching?
Uncover ways to improve uponthe web portal’s function
Increase the productivity ofaccount representatives
3) What questions about how to use the database have you fielded from your clients?
The issues we are working on
To uncover the design issues within the database that are hindering representatives’ efficiency.
1) What are the main frustrations you experience while working within the MedRec Source database?
2) What functions could be designed differently to help you perform your job better?
All reps who participated did soon a voluntary basis
outside of working hours.
Recruitment
• We directly asked reps what they believed was successful and what needed improvement within the web portal.
Research Method 1: Interviews
• However, the majority of the questionnaire was built so the data could be quantified using a 1 to 5 scale, with 5 being considered a complete design success.
Data Analysis: Interviews
Tallies and Comments in an Excel document
3.50
0.00
2.50
5.00
Average answer from all reps
Overall satisfactionwith web portal
The Results: Interviews
• We observed areas of the portal that scored 3.0 or below during the interviews.
Research Method 2: Field Studies
• We documented the different ways reps accomplished their most important tasks
• We encouraged the reps to share their insights.
Data Analysis: Field Studies
Sift through notes,then sort the main points into categories
The Results: #1
Recommendation
Key Finding Reps often use the ‘Submitted’ status.
The Results: #2
Key Finding Dashes are not accepted.
Recommendation
The Results: #3
Key Finding It takes eight clicks to print one cover sheet.
RecommendationClick PRINT button on
Work Order Screen
Uncheck SELECT ALL to remove the
checkmarks from every selection
Place a checkmark next to the COVER LETTER
selection
Hit the CONTINUE button in the lower
right
Click the newly generated link to
download the Cover Sheet document
Click the downloaded Cover Sheet in the
lower left-hand side of the screen
The Cover Sheet pulls up. Hit the PRINT
button to send it to the printer.
Choose your printer and hit the PRINT
button again.
The Results: #4
Key Finding Clients says portions of the medical records were missing.
Recommendation
The Results: #5
Key Finding Multiple documents need to be assigned to one work order.
Recommendation
The Results: #6
Key Finding All comments are mashed together.
Recommendation
The Results: #7
Key Finding Clients type “Order Billing” into their medical records requests.
Recommendation Add a checkbox that will automatically request billing.
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FindingsKnow what your users know
Review Your Report
Questions?
Alisha Kimberley, User Researcher [email protected]
612-396-7963
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FindingsKnow what your users know