meeting the top it challenges
TRANSCRIPT
Meeting the top I.T. ChallengesAnd what the worlds best consultants often miss…
Overview
Current I.T. challenges Vendor practices and schemesRight and wrong ways to rate I.T. SolutionsWhat the best I.T. providers often missThe CBC Solutions advantage
Current I.T. Challenges
Technology is getting more and more complexThe old ways of spending capital no longer workCloud computing has added complicationsCarriers often compete with each other in a way that is not in the best interest of the customerFast changing environment forces decision makers to re-evaluate more frequently
Vendor Practices and Schemes
Telecom providers use a process called “Cramming” to add unnecessary fees to your billThe FTV, and states' attorneys general has brought a total of $353 million in penalties and restitution against the U.S.'s four largest wireless carriers –source, FCCCloud service providers often include a “Financially Backed Uptime Guarantee” that is non-specific and doesn’t define their liability
More Practices and Schemes
Contracts are written with auto-renew clauses that can lock you into a new term without your permission Unnecessary services are “bundled” to make a more attractive bottom line, but cost more in the long termCompanies are forced to change their business process to meet the needs of the technology; it should be the other way around
“If you haven’t completed a detailed analysis of your telephone bills in the past two years, there’s a 90% chance you are being overcharged—possibly as much as 20%.” -FCC
Right and wrong questions for I.T. providers
Wrong questions:How long have you been in business?What is your position on the Gartner Magic Quadrant? How much does the solution cost?Is the provider a recognized name?
Better ways to rate solutions:What are the business requirements?Does the solution meet the requirements out of the box?What is the Total Cost of Ownership?
What the worlds best I.T. providers miss
Building Trust is better than closing a TransactionCustomer success leads to better engagements and more salesGood support is an actual necessity, not a luxury Your solution may not be the best match for the customerOther providers can be your assets, not your competition
The CBC Solutions Advantage
We are vendor neutral; we find the best solutions for the customer above all elseWe help you develop a budget and stick to itOur focus is on the long gameWe show you the Total Costs over a 3 year spanWe use measurable statistics to rate our effectiveness by your increased efficiency and lowered costs
CBC Solutions Brokerage Services
Best off-book pricing from over 150 of the best carriers in the worldWe help you define switching costs and 3 year savingsDeals are signed between you and the providerWe help negotiate contracts and set termsWe are your first line of communications with back-door access to providers
Strategic I.T. Planning
We help your business grow and adjust to the changing marketSales force automationCost analysis and bill reductionMobile workforceOffice movesBusiness continuityWeb presence
CBC Solutions
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