MELISSA ELIZABETH TORRES568 West 149th Street Apt.# 2B New York, NY 10031 917-254-2325, MelissaTorres076@aol.com

SUMMARYTo obtain a position where I can utilize my skills, experience and enthusiasm to help grow with the company.

HIGHLIGHTS Telephone Answering, 12-Line

System Word Processing and Typing Data Entry Strong Customer Relations Skills Computer Proficiency

Microsoft Office proficiency Excel spreadsheets Time management Mail management Schedule management

ACCOMPLISHMENTS Promoted to Assistant Manager after 1 month of employment at Hickory Farms Received a “Most Improved” Award at Make My Cake August 2012 Obtained a Certification of Program Completion for Satisfactory work in Microsoft

Office Specialist June 2008 Completed Culinary School Course resulting in achieving Qualifying Certificate in

Food Protection July 2008 Graduated with a Student Competency Achievement in Culinary Arts April 2007

EXPERIENCERCM HEALTH CARE SERVICES OCTOBER 2013-MARCH 2015Front Desk Representative/HR ClerkNew York, NY

Greeted and distributed job applications to potential clientele. Answered a multi-line telephone in a courteous and timely manner directing calls to

the proper extension. Maintained payroll and related records recording the accumulation and use of

vacations, holidays, sick days, and miscellaneous leaves of absence in 5 regions. Resolved payroll discrepancies by collecting and analyzing information, assisting the

Payroll Department on a daily basis.

SUGAR CAFÉ JULY 2013-OCTOBER 2013Server, Hostess, ReceptionistNew York, NY

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Identified and resolved system and account issues. Assigned tasks and oversaw the direction of employees to ensure compliance with

food safety procedures and quality control guidelines.

MAKE MY CAKE APRIL 2012-OCTOBER 20121

Sweet Specialist/Receptionist/Event CoordinatorHarlem, NY

Opened and closed the store, which included counting cash drawers and making bank deposits.

Mastered Point of Sale (POS) computer system for automated order taking. Correctly received orders, processed payments and responded appropriately to guest

concerns. Properly frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and

cookies. Answered customers’ questions and addressed problems and complaints in person

and via phone. Received and screened a high volume of internal and external communications,

including email and mail.

HICKORY FARMS OCTOBER 2011-JANUARY 2012Sales Associate/Assistant ManagerNew York, NY

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Shared product knowledge with customers while making personal recommendations. Worked closely with the district manager to formulate and build the store brand. Directed and supervised employees engaged in sales, inventory-taking and

reconciling cash receipts.

POMPEII LOUNGE FEBRUARY 2009- NOVEMBER 2011Hostess/WaitressBronx, NY

Welcomed and acknowledge all guests in a friendly, service-oriented manner. Politely answered phones promptly and recorded and confirmed reservations. Answered questions about menu selections and made recommendations when

requested. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests.

P.S.161 PONCE DE LEON SEPTEMBER 2002- SEPTEMBER 2003Teacher’s AssistantBronx, NY

Created nurturing, helpful and compassionate environment for children. Created daily lesson plans and activities. Maintained a clean, safe and a fully organized classroom for the students. Participated in teacher-parent meetings. Communicated and interacted with parents and caregivers on a daily basis providing

information with progression of the child.

EDUCATIONKINGSBOROUGH COMMUNITY COLLEGEField of Study: JournalismBrooklyn, NYExpected Graduation Date: 2017

MANHATTAN EDUCATIONAL OPPORTUNITY CENTER

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Field of Study: Microsoft OfficeHarlem, NY

Certification of Program Completion for Satisfactory work in Microsoft Office Specialist June 2008

SOUTH BRONX JOB CORPS CENTERField of Study: Culinary ArtsBronx, NY

Student Competency Achievement in Culinary Arts April 2007 Qualifying Certificate in Food Protection July 2008

HERBERT H. LEHMAN HIGH SCHOOLField of Study: BusinessBronx, NY

High School Diploma 2005

RICHARD R. GREEN HIGH SCHOOL FOR TEACHINGField of Study: Childhood EducationNew York, NY

SEPTEMBER 2001- SEPTEMBER 2004

REFERENCESReferences are available on request

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