M E R C E R L E A R N I N G

E M P O W E R I N G T O M O R R O W ’ S

H R L E A D E R S T O D A Y

A N A LY T I C S & C H A N G E

H E A LT H W E A LT H C A R E E R

MERCER LEARNING

ANALYTICS &

CHANGE

Producing quality position descriptions

How to lead in change management

Driving business results with

workforce insights

Leveraging technology

PERFORMANCE

& REWARDS

Performance and rewards

Optimizing benefits

Sales incentive design

Executive remuneration

BUSINESS

PARTNERING

Effective business partnering

Driving employee engagement and productivity

Designing effective HR policies

M E R C E R L E A R N I N G

O N L I N EMercer Learning Online was established with one goal in mind: enhancing the capability of ourclients' HR function by providing access to HR architecture that will allow organizations to formand implement a successful framework.

Companies are constantly challenged to meet aggressive business goals. As a result, HR’s role indriving success is more important than ever, yet most organizations do not have a systematicapproach in developing the capabilities of the HR team.

Mercer Learning Online is a comprehensive learning solution that is designed to buildHR capabilities - both core and technical. These e-learning tracks are grouped into five HRdisciplines. Each track offers a foundation level of training across 18 e-learning modules. Thisis a standard product without customization, designed to help new and seasoned HRpractitioners wanting to broaden or advance their skill set.

TALENT

MANAGEMENT

Talentmanagement

Careermanagement

Organizational design

Training design andevaluation

TALENT

ACQUISITION

Recruitment and employeevalue proposition

Engaging hiring andonboarding strategies

Utilizing assessment toolseffectively

T O P I C S C O V E R E D

I N T R O D U C T I O N : T H E I M P A C T O F

B I G D A T A

I M P O R T A N C E O F W O R K F O R C E

I N S I G H T S

A P P L I C A T I O N O F W O R K F O R C E

I N S I G H T S

S H A R E D O W N E R S H I P O F

W O R K F O R C E I N S I G H T S P R O C E S S

B E N E F I T S T O

P A R T I C I P A N T S

• Make reasonable decisions based on facts and trends.

• Ask the right questions based on the data to determine the impact.

• Develop your analytics skills to enable you to use and analyze data efficiently.

• Get started with workforce insights in your own company.

• Work in partnership with your business managers.

• Come up with the measurements that will help drive the impact you want to create.

D R I V I N G B U S I N E S S R E S U LT S W I T H

W O R K F O R C E I N S I G H T S

In an age of big data, utilizing information to create workforce insights is a top priority forHR professionals!

According to an analytics survey conducted by Corporate Executive Board in 2013, companieswhose leaders support workforce analytics and planning improve talent outcomes by 12% andgross profit margins by 6%, respectively. However, HR professionals struggle to effectivelyuse metrics and analytics to deal with emerging challenges caused by big data. This courseexplains how workforce insights can be the solution for HR professionals. You will develop acomprehensive understanding of workforce insights through specific examples and learn thesteps that help you apply them in your daily work.

C O N T E N T O F W O R K F O R C E

I N S I G H T S

• Maturity of workforce analytics and planning

• HR metrics versus workforce metrics

B E N E F I T S T O

P A R T I C I P A N T S

• Use impact assessment to define and measure the impact of the change.

• Identify stakeholders with the help of the impact diagnostic tool.

• Communicate efficiently and successfully.

• Anticipate and manage resistance to change.

• Monitor and adjust your plan.

• Evaluate your plan and create recommendations for the future.

H O W T O L E A D I N

C H A N G E M A N A G E M E N T

In a world full of VUCA, HR professionals must DARE to change!

Change is now the norm in the everyday life of most companies, and HR professionals play animportant role in change management. They are expected to lead the change or - at least adviseon change - by communicating with employees and leaders without provoking a major emotionalresponse.

The DARE (Discover, Arrange, Roll-out, Evaluate) model for change management is an effectivetool for HR professionals to help ensure successful change. This course covers specificapproaches at each step of the model and highlights the importance of communication.Participants in this course will be able to employ this model to manage change successfully in yourcompany.

T O P I C S C O V E R E D

P A R T 1 — C H A N G E A N D C H A N G E

M A N A G E M E N T

• The changing world and HR’s function in change

• The impact of change on individuals

• Definitions of three types of change

• Change drivers

• Change management

P A R T 2 — D A R E M O D E L F O R C H A N G E

M A N A G E M E N T

• DISCOVER- Change defined and impact assessment

- Change readiness assessment

- Formulation of change strategy

• ARRANGE- Stakeholder mapping

- Leadership alignment

- Communications approaches

• ROLL-OUT- Embedding strategy

- Reducing resistance

- Monitoring and adjusting your plan

• EVALUATE- Measuring success

- Celebrating and reinforcing success

- Performing post-implementation review

L E V E R A G I N G T E C H N O L O G Y

The continued rise of technology is inevitable, but HR professionals can harness new technologies to make significant efficiency gains!

Since the internet emerged in the 1980s, new technologies have emerged at an alarming rate, bringing new challenges for HR professionals. Leveraging technology is becoming increasingly critical to HR professionals; as a strategic business partner, HR needs to make analytics-driven, evidence-based decisions about employee management and reporting.

This course explains the seven key steps for selecting technology solutions and four key touch points of digital technology to HR professionals. After taking this course, you will be able to maximize the advantages of technology and minimize any downside.

U N D E R S T A N D I N G T E C H N O L O G Y

A D V A N T A G E S A N D T R E N D S

B E N E F I T S T O

P A R T I C I P A N T S

• Make technology an enabler of efficiency gains.

• Use technology to help you with your day-to-day workload.

• Enable analytics-driven, evidence-based decisions about employee management and reporting.

• Predict workforce trends by using data effectively.

• Implement technology to play an increasingly strategic role in achieving business objectives.

• Be equipped with data quality and data analysis.

• Know the seven key steps for selecting technology solutions.

• Make HR tasks easier through digital solutions.

• Increase your ability to engage with all employees.

T O P I C S C O V E R E D

U N D E R S T A N D I N G T E C H N O L O G Y

• The rise of technology

• Technology as an enabler

K N O W I N G T H E I M P A C T O F

T E C H N O L O G Y O N H R

• Technology challenges

• Additional trends

S E L E C T I N G T H E R I G H T

T E C H N O L O G Y

• Seven key steps

U S I N G D I G I T A L T E C H N O L O G Y

T O C R E A T E S O L U T I O N S

• Data storage and confidentiality

• Social networking

• Apps

• Bring Your Own Device

T O P I C S C O V E R E D

U N D E R S T A N D I N G P O S I T I O N D E S C R I P T I O N S

A N D T H E I R I M P O R T A N C E

C O L L E C T I N G T H E C O M P O N E N T S O F J O B

A N A LY S I S

S E A R C H A N D G A T H E R

P R O D U C I N G Q U A L I T Y P O S I T I O N

D E S C R I P T I O N S

When asked what you do for a living, can you clearly describe what you do in your role? A clearposition description enables HR professionals to answer this question!

A clear position description not only ensures that individuals know what is expected of themand where to focus their energy, but it also ensures consistency across multiple areas of thecompany. Furthermore, it has a direct impact on HR outcomes, such as productivity, employeeengagement and Merger & Acquisition integration.

This course covers the importance of position descriptions and explains the CAD job analysismodel, an effective tool for HR professionals to make clear position descriptions within theircompanies.

P E R F O R M I N G J O B A N A LY S I S

• Importance

• CAD job analysis model

A N A LY Z I N G T H E C O M P O N E N T S O F J O B

A N A LY S I S

• Seven tips

D O C U M E N T I N G T H E C O M P O N E N T S O F J O B

A N A LY S I S

• 10 essential elements and optional add-ons

B E N E F I T S T O

P A R T I C I P A N T S

• Use positiondescriptions to motivateemployee productivityand engagement.

• Ensure consistencyacross multiple areas ofthe company.

• Use job analysis toimprove workloaddistribution.

• Apply the CAD jobanalysis model toposition descriptions inyour company.

4

Copyright 2016 Mercer. All rights reserved.

MERCER LEARNING

F O R F U R T H E R D E T A I L S O N P U B L I C A N D I N - H O U S E

T R A I N I N G , P L E A S E C O N T A C T:

To register or for more information on Mercer Learning programs across the region, please email mercerlearning.amea@mercer.com.

For more information on Mercer, please visit our website: www.mercer.com

L A T I N A M E R I C A

E S T E B A N G O N Z A L E Z G A L L I

E: esteban.j.gonzalezgalli@mercer.com

A U S T R A L I A &

N E W Z E A L A N D

A N D R E W F L E T C H E R

E: andrew.fletcher@mercer.com

E U R O P E

G A R E T H M A R T I N

E: gareth.martin@mercer.com

W I L M A M A D J U S

Learning CoordinatorT: +65 6398 2605 | E: wilma.madjus@mercer.com

A S I A , M I D D L E E A S T ,

A F R I C A & N O R T H A M E R I C A

J O A N N A Y E O H

E: joanna.yeoh@mercer.com