APMG International Webinar

Methods, Tools and Activities forsuccessful Change Management

May 2016

Presenter: Melanie Franklin, Change Management Institute UK

SUPPORTING WEBINAR RECORDING AVAILABLE AT: WWW.APMG-INTERNATIONAL.COM/WEBINARS

Your presenter….Melanie Franklin has been responsible for the successful delivery of effective change and for creating environments that support transformational change for over twenty years. She is the co-chair of the Change Management Institute in the UK and is a ‘Master’ level change practitioner. Melanie is the author of many books on change and project management including Managing Business Transformation and Agile Change Management. linkedin.com/in/melaniefranklin1

ModeratorMark Constable is a Marketing Executive at APMG International with over 10 years experience with the company.

Agenda

• Welcome & introduction– Mark Constable, APMG International

• Methods, Tools and Activities for successful Change Management – Melanie Franklin

Chair of the Change Management Institute – UK Chapterwww.change-management-institute.com

• Q&A

• Further information

• Close

About APMG International• Global examination & accreditation institute• Extensive portfolio of certification schemes aimed at

improving business processes, capability and results:-

– Project & Programme Management– IT Governance, Service Management & Cyber Security– Business Management & Change

• Examination Institute for the AXELOS Global Best Practice portfolio (ITIL®, PRINCE2®, MSP®, etc)

• Work with key industry partners (e.g. AXELOS, DSDM, Change Management Institute, CESG etc.) to promote best practice

• 400+ Accredited Training (ATOs) and Consulting (ACOs) organisations• 12500+ exams per month

• Full details at www.APMG-International.com / www.apmg-cyber.com

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www.change-management-institute.comCREDIBILITYAffording you membership and affiliation to a professional industry organisation CAPABILITYEnsuring you have access to opportunities to continually develop and be recognisedCONNECTIONLocal connections within a global community

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Objectives1. Decide how change connects to project management2. Decide on metrics for successful change -

participation/adoption3. Create an easy to follow lifecycle4. Build the knowledge, skills and attitudes to manage

change5. Issues on the horizon but not yet core activities

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Connecting change management to projectsAssumption: Your organisation already has a well worked out approach to managing projects and it has trained project managers.

Decision: Incorporate change management activities into your existing project management methodology or build a new change management practice

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Identify metrics for successful changeAssumption: Existing benefits measures are a lagging not leading indicator.

Decision: What can we measure to provide evidence that change is likely to be fully adopted:• Participation across all levels of staff• Participation rates have increased during the change• Activities to prepare for the new environment have

been identified, resourced and completed. 

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Create an easy to follow lifecycleAssumption: Your organisation already has procedures for how it does lots of other business tasks so formalising how to manage change places this capability on the same footing as other core business activities.

Challenge: Change is a psychological process. We are in the business of creating new ways of working, building new habits. So is there a step by step process that can codify the creation of new behaviours?

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Develop the skills to manage changeAssumption: Change needs careful guidance, it doesn’t happen by accident so we need to build a well informed, skilled group of in-house leaders to guide change in their sphere of influence.

Challenge: Not everyone wants to be a change expert and they don't want to be overwhelmed by yet more processes so keep it simple, intuitive.  

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Issues on the horizon but not core activities:• Defining the competencies for change leadership into

middle management roles and making them part of the performance appraisal

• Including change management as a specific part of maturity assessments - even though Change Management Institute has done some work in this area.

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Next stepsBuild your capability

Build your organisations capability

Further information

• APMG International:– www.apmg-international.com– @APMG_Inter

• APMG Change Management certification scheme:– www.apmg-international.com/ChangeManagement

• The Effective Change Manager’s Handbook(official course publication)

– www.apmg-businessbooks.com

• Change Management Institute– www.change-management-institute.com