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Welcome MindTouchers:

Mission, Values and Culture

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Rapidly transform how all businesses support customers’ success by revolutionizing help knowledge.

Mission

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Be the global standard for authoring, organizing and consuming help knowledge.

Vision

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Grit Courage and resolve; strength of character

AgilityThe ability to move quickly and effectively; nimbleness and elegance; requires practice and process;

LeadershipAccountability; deeply understanding and effectively communicating; confidence with humility

Collaborative Transparency and communication; team focused; cross-departmental and cross-disciplines

LearningBeginners mind; arete

ScaleSeek scalable and repeatable solutions; avoid one-off quick fixes

Values

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MindTouch Overview:

Who are we?

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MindTouch Historical Overview

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1. A product that our customers love so much they recommend us and

2. a culture that attracts smart, ambitious and good people who want to work hard creating something great.

Historical Objectives

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1. A product that our customers love so much they recommend us and

2. a culture that attracts smart, ambitious and good people who want to work hard creating something great.

Historical Broad Objectives

Maintain and Grow

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Key Concepts:

Culture

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Shosin

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An attitude of openness, eagerness and lack of preconceptions when studying a subject, even when studying at an advanced level, just as a beginner in that subject would.

Beginners Mind

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Arete

Pursuit of excellence and virtue; fulfillment of purpose; striving to achieve one’s full potential.

A focus on life-long learning and self-improvement.

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Honesty

Bullshit does not scale.

Sometimes painful, but always worth it.

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Some Suggestions

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On Work

1. Have a personal WHY

2. Also, don’t just do, but know WHY it matters

3. Create a personal charterYour personal vision, mission, values, methods, obstacles and measures

4. Focus on value for our customersSaaSERVICE - We are in the service of our customers

You are the product

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1. Take risks

2. Be grateful

3. Be excited

4. Be weird

5. Have fun

On Life

Photo Credit: Thomas Hawk

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www.MindTouch.com/jobs