mobile reality webcast: nov 2012
DESCRIPTION
In this webcast, enterprise mobility expert Jason Lanier shares insight into enterprise mobility project metrics and why most companies are not getting the ROI they expect.Why do most enterprise-wide mobility projects fail? How do you ensure your mobile project doesn’t fall into the trap of expensive failed projects? If you’re responsible for your company’s investment into mobility across functional departments, this webcast is a must-see. Download webcast on-demand at: www.hand.com/enterprise_mobility_webcastTRANSCRIPT
Slide 1@hand Corporation
Enterprise Mobility Webcast Series
The Reality of Mobility
Slide 2@hand Corporation
Speaker Bio
Jason Lanier, VP Strategy & Products@hand Corp.
As a mobile industry expert and frequent speaker, Jason’s deep experience brings tremendous insight to the market. As the VP Strategy & Products, Jason provides leadership and oversight to shaping @hand’s product strategy and mobile software technology extending them into commercial products for successful customer deployments across several sectors. Jason’s tenure with @hand has contributed significantly to the company's mission of customer satisfaction and sustainable growth.
Slide 3@hand Corporation
The Mobile Opportunity
Slide 4@hand Corporation
Enterprise Mobility ROI
Achieve cost savings of $7,500+ per worker.
Improve worker productivity by 23‐27%.
Improve mean time to repair by 7%.
Improve first‐time‐fixmetric by 23%.
Improve SLA compliance by 29%.
Improve service revenue by 13%.
Improve customer satisfaction by 19%.
Average 3‐year solution ROI of 402%.
According the Aberdeen Group and IDC, enterprise mobility projects see the following return:
What’s your enterprise mobility ROI?
Slide 5@hand Corporation
The Reality of Enterprise Mobility
Most mobile business initiatives do not achieve their objective.
Most mobile solutions decay, rather than advance over time.
Most enterprise mobile applications struggle with user adoption.
Most mobile projects are under‐funded and not resourced to succeed.
Most companies are only getting half of what they expect.
You wouldn’t buy half a mobile phone, so why would you only accept half the mobile project?
Slide 6@hand Corporation
Why are Mobility Initiatives Failing?
Poor mobile designs from lack of expertise
Failure to incorporate user feedback
Underfunded deployment teams
Brittle hardware and network infrastructure
Inadequate sustainment plans
Lack of alignment between vision and execution
Slide 7@hand Corporation
Facing the Reality of Mobile
Many mobile vendors capitalize on the immature nature of the market.
… focus on the sale and installation of the product.
… present low services estimates and inadequate sustainment plans.
… ignore the mobile reality and the necessity of mobile lifecycle management.
Sell Install
With core business systems, an incomplete adoption approach will lead to an under‐utilized or even failed initiative.
What is The Mobile Reality?
Slide 8@hand Corporation
Mobile Solutions are a Living System
Mobility should be managed as a lifecycle – not just an app or a project.
Mobile solutions represent a living system that require continuous care and feeding.
Successful mobile solutions must Adapt or Die !
Mobile Lifecycle Management
Slide 9@hand Corporation
Winning Strategies for Mobility
Mobile Lifecycle Management Philosophy: Solutions that address all mobile solution phases – getting started, getting deployed, long‐term evolution.
Focus on the User Experience: User adoption is the key to deployment success and continued application use.
The Right Technology: Configure‐to‐Order: Standard components & unique solutions.
Open Architecture: Leverage open source UI and integration tools.
Patent protection
The Right Expertise: Consider the talent and resources, not just products and technology.
Slide 10@hand Corporation
Achieving the Promise of Mobility
ENTERPRISE MOBILITY
CUSTOMER EXAMPLES
Slide 11@hand Corporation
Customer Case Study
Field Inventory ManagementGlobal Life Sciences Company
• CHALLENGESInventory is highly‐distributed across geographyInventory often managed by field repsChallenges with product tracking and order processing
• SOLUTIONMobile applications deployed to iPadsFunctions include order capture, audits, reporting, barcodescanning, and e‐signature.
• BENEFITSCross‐platform application (HTML5)Improved order fulfillmentImproved inventory trace‐ability
FIELD INVENTORY MANAGEMENTGlobal Life Sciences Manufacturer
Slide 12@hand Corporation
Customer Case Study
Mobile Field ServiceLarge Energy Services Provider
• CHALLENGESHighly‐distributed well services operationLack of consistent network connectivityDelays in ticket processing and DSO
• SOLUTIONJob and service managementSales orders and pricing updatesTool and resource tracking
• BENEFITSReduced DSOImproved service levelReduced price leakage
MOBILE FIELD SERVICELarge Energy Services Provider
Slide 13@hand Corporation
Customer Case Study
• CHALLENGESComplex, high‐volume data environmentSuboptimal customer wait timesRequirement to blend offline with real‐time
• SOLUTIONReceivingPicklists & IssuesCycle Counts
• BENEFITSReduced order turn‐around timesEnhanced customer serviceAccelerated data feeds into inventory system
Mobile Supply ChainEnergy Equipment SupplierMOBILE SUPPLY CHAINLeading Industrial & Energy Equipment Supplier
Customer Orders
Slide 14@hand Corporation
Takeaways
Mobile presents a great business opportunity
But… be careful about the “reality of mobility”
Find the right mix of technology & expertise
Interested in learning more? Contact me:
Jason LanierVP Products & Strategy@hand [email protected]+512.231.9993
Slide 15@hand Corporation
Stay connected
Ready to learn more?Sign‐up for a demo: [email protected]
Not quite ready? Stay informed:
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twitter.com/athandsoftware
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