mphasis - insurance and technology

INSURANCE

Insurance MU Overview

Presentation by xyz

15 May 2012

Revenue FY 2011 - $1,116 million | 38,000+ Professionals | 545 Clients

MphasiS – An Overview

Deliver Applications, BPO and IT Infrastructure Management Services

Revenue for the period April ‘08 to Oct ‘08 has been annualized due to change in accounting period

Corporate

391.14

702.0

874.2

1,099.3

1,116

40,426

39,962

33,52428,795

27,047

FY 07 FY 08 FY 09 FY 10 FY 11(March) (October)

Revenue (USD) Headcount

Continue to be a Winner – 2011MphasiS has delivered consistent revenue growth – CAGR 39.39% in the last 5 years

• Ranked No. 165 amongst the FORTUNE 500 companies in India and No. 7 in the Infotech segment

• Mphasian Ashwin Karthik wins the 13th NCPEDP - Shell Helen Keller Award 2011

• NASSCOM Corporate Awards for Excellence in Diversity and Inclusion

• Waste Wise Business Recyclathon Award 2011

• Ranked No. 23 among the Top 100 companies in FinTech 100 for the year 2011

| 2 INSURANCE15 May 2012

MphasiS Overview

MPHASIS DIRECT HP CHANNEL

Banking &

Capital Markets

Insurance

Healthcare &Life Sciences

Communications, Media & Entertainment

Retail & Consumer Packaged Goods

Transportation & Logistics

Energy & Utilities

Government

Manufacturing

New Ventures

Payment Solutions

Product Engineering Services

EnterpriseMarketUnit

Applications Services

Applications Management Services

Applications Development Services

Enterprise Applications Services

Transformation & Modernization Services

Business Process Outsourcing Services

Enterprise Shared Services

CRM Services Financial Process Management

Administrative Services

Infrastructure Services

Data Center Services Workplace ServicesSecurity, Compliance& Continuity Services Networking Services

Global Delivery Global Services Network Alliances

Mat

ure

Geo

grap

hies

Emer

ging

Geo

grap

hies


Global Footprint

G e r m a n y

N e t h e r l a

n d s

Ir e l a n

d

B e l g iu m

F r a n c e

U n it e d

S t a t e s o f

Am e r ic a

S in g a p o r

e

C h in a

S r i

La n k a

Au s t r a

l ia

In d ia

N e w

Z e a l a n d

In d ia C e n t e r (B P O )

G l o b a l S e r v ic e C e n t e r (IT O

& AP P S )

T r a in in g Ac a d e m y

Delivery Footprint

Client Footprint

N o id a

(D e l h i)

K o l k

a t a

C h e n n a i

P o n d ic h

e r r y

M a n g a l o

r e

P u n e

M u m b

a i

Va d o d a

r a

In d o r e

R a ip u r

B a n g a l o r e

Ah m e d a b a

d

U n it e d

K in g d o m

C a n a d a

S w it z e r l a n

dP o l a n d

Ja p a n

N e w

Z e a l a n d


MphasiS Insurance - Facts

Our experienced insurance industry solutions team

develops solutions which are relevant to your

insurance business, your clients and your partners.

We have more than 3100 employees who

are a part of our insurance team.

We value our long standing global

relationships with insurance Fortune

500 clients.

Our BPO team supports 4 million calls and more than

6 million transactions annually.

We manage applications serving

millions of customers across various lines of

business in the insurance domain.

We have a dedicated insurance business

analyst team that will be able to translate your

business challenges into technical requirements.


MphasiS Insurance – Services

Enterprise Support

Human Resources

Finance & Accounting

Administration Services

Enterprise Technology & Shared Services

Insurance LifecycleInsurance Lifecycle

• Reinsurance management

• Actuarial, Legal and Compliance

•Asset management

• Policy servicing and billing

• Claims processing

• Distribution and product

• Sales and underwriting


General Insurance Services

Policy Acquisition Policy Servicing Risk and Compliance

Distribution and Product

Policy servicing and Billing

Sales and Underwriting

Asset Management

• Identify, license and integrate with distribution network

• Sales Force Management

• Configure and implement products

• Manage commissions

• Client Support

• Process applications

• Verify underwriting information

• Underwrite

• Premium calculation and quote

• Bind

• Upsell/cross sell

• Policy processing and print

• Endorsement processing

• Audit processing

• Answer inquiries

• Renewals

• Bill premiums direct

• Manage agent/ broker statements

• Notification of loss

• Validate coverage

• Assign reserves and adjustors

• Payments

• Subrogation and recoveries

• Manage third parties

• Litigation support

• Reinsurance recoveries

• Determine reinsurance needs and strategy

• Acquire contracts

• Manage payments and recoveries

• Actuarial services for pricing and reserving

• Legal services for contracts and claims

• Maintain company ratings

• Regulatory reporting and filings

• Develop asset strategy

• Selection of investment advisor

• Portfolio performance tracking

anaged services•

ore applications: HUON, SIS, DRC, WINS, PMS, eBAO, Premia, Duck Creek•

ustomer relationship: Onyx, ePOINT, Dynamics, Salesforce•

usiness process management / Workflow: Pega, Global360, IBM CM, Documaker, ExstreamImplementation – Pega, ExStream

Partnerships• eBAO Tech • Decision Research Corporation • Duck Creek

Claims Processing

Actuarial, Legal and Compliance

Reinsurance Management

Data Management, Reporting and Analytics, Workflow, Document Management


Life and Annuity Services

Policy Acquisition Policy Servicing Risk and Compliance

Distribution and Product

Policy servicing and Billing

Sales and Underwriting

Asset Management

Claims Processing

Actuarial, Legal and Compliance

Reinsurance Management

Data Management, Reporting and Analytics, Workflow, Document Management

• Identify, license and integrate with distribution network

• Sales Force Management

• Configure and implement products

• Manage commissions

• Client Support

• Process applications

• Verify underwriting information

• Underwrite

• Premium calculation and quote

• Bind

• Upsell/cross sell

• Policy processing and print

• Endorsement processing

• Audit processing

• Answer inquiries

• Renewals

• Bill premiums direct

• Agent/broker statements

• Client statements

• Notification of loss

• Validate coverage

• Assign reserves and adjustors

• Payments

• Subrogation and recoveries

• Manage third parties

• Reinsurance recoveries

• Maturation

• Determine reinsurance needs and strategy

• Acquire contracts

• Manage payments and recoveries

• Actuarial services for pricing and reserving

• Legal services for contracts and claims

• Maintain company ratings

• Regulatory reporting and filings

• Develop asset strategy

• Selection of investment advisor

• Portfolio performance tracking

• Client statements of investment performance

anaged services•

ore applications: Ingenium, Radience, Navisys, Vantage, Product Express, OLAS, eBAO•

ustomer relationship: Onyx, ePOINT, Dynamics, Salesforce•

usiness process management / Workflow: Pega, Global360, IBM CM, Documaker, ExstreamImplementation – Ingenium, Global 360

Partnerships• HP, • eBAO Tech • Solcorp


Infrastructure, Integration and Application Support

Billing &Payments

Customer &Agent Portal

Call Center & Back-office

Mailroom(Print, Mail,

Fax)

Hosted SaaS Partial BPO Full BPO

Benefits:

•Add new products and pay plans instantly

•Improve agent and customer service

•Reduce costs and streamline billing operations

•Replace legacy billing systems with a modern solution

Billing as a Service (BaaS)

A comprehensive, on-demand cloud based solution known as Billing as a Service (BaaS).

•Built on state-of-the-art technology, supported by an experienced team of Insurance domain experts

•Allows carriers to reduce the cost of billing operations and improve customer satisfaction.


Insurance Sales Modernization (ISM)Solution

A digital pen enabled solution integrated into the standard agent process, helping reduce the time and cost involved in processing new insurance applications.

Benefits

•Instant application processing

•Improved agent experience:- Instant pay out of commissions- On the spot processing of applications

•Higher agent retention rate

•Improved agent productivity


Enterprise support

ServicesImplementation, Development, Maintenance and Support in the following areas:

• HCM – Human capital Management• EPM – Enterprise Performance management

Product Expertise• Oracle/PeopleSoft• Data Stage• Middleware – Tuxedo, WebSphere


• Source to Pay• Order to Cash• Record to Report• Enterprise Risk• Integrated Workflow Solutions• Mailroom/ Scanning Solutions

Product Expertise• Data Stage. MOSS 2010• COGNOS/IBM TM1• Risk Watch, FERMAT


• Procurement• Facilities Management• Legal Matter Management• Compliance / Governance• Enterprise wide Project & Portfolio Management

Product Expertise• Ariba• Tririga• TeamConnect• PPM• SailPoint

Product Expertise

• Identity and Access Management: Novell IDM, Sailpoint, Backbone and connectors. • eBusiness Technology: ECM (Tridion, Quova, Oracle and IBM portals, HBX, Ultraseek and Siteminder/Sun/Novell, IDM).• Enterprise Quality Assurance: Functional testing, performance testing & load testing, HP Quality Center, QTP, LoadRunner, Jmeter.

Services

• Implementation• Development• Maintenance• Support

Finance & AccountingHuman Resources Administration Services

Enterprise Technology &

Shared Services


Benefits

Industry Solutions:Policy Servicing and Sales Portals

• Customer expectations are forcing the adoption of on-line service and sales

• Distribution networks need better tools to help find and retain clients

• Cost pressures push for straight throughprocessing

• Existing tools were not chosen to support the full range of current expectations

B2C Portals, such as:

•Customer self service portals

•Customer experience management

B2B Portals, such as:

•Lead management solutions

•Agency management solutions

• Business process driven portals

• Portal architecture and assessment

• Website rationalization and migration

• Information architecture and usability engineering services

• Development and managed maintenance

• Managed independent testing and validation

• Managed content integration

Reduce costs through automation and self-service across policy

and claims process

Increase sales efficiencies through one

client view and online sales tools

Simplify distribution partner ecosystem

through process integration and

automation

Improve user experience through

personalized and secured service

Enhance customer relationships

through social media and mobile applications

• Successfully executed over 100 Portal engagements

• Expertise in consulting and implementing rich user experience applications

• Vendor product expertise from JBOSS toSpring and from MC Documentum toInterwoven.

• Mframe portal framework

Challenges Business Solutions

Our expertise Technology Solutions


Benefits

Industry Solutions:Distribution Partner On-boarding


Our expertise

• Difficult to add new channels quickly

• No process in place to on-board new partners within a channel

• High complexity integration

• High planning and execution cost

• Complex governance structure to manage integrated systems and processes

Improve market reach

by the integration of new distribution

channels, exposing your products to a

broader target audience

Reduction of time and cost

through standardization of the on-boarding process for new partners and the

integration of various distribution channels

Reduction of risk by increasing visibility

and predictability of the partner on-boarding and

distribution channel integration process

• Successfully executed 50+ integration projects.

• Expertise in multiple integration platformsand products.

• Expertise in Data Integration, ServiceOriented Architecture and Enterprise Application Integration

Our solutions enables carriers to leverage new distribution channels by providing standard business models, with technology and operational frameworks.

Conceptual Business Framework:

Defines and captures common business processes, transactions and operations involved in multiple distribution channel scenarios.

Technology Framework:

Defines the technology blueprint for realizing the business framework. This helps you to understand how the integration project will be implemented and how the current IT landscape will be modified.

Operational Framework:

Helps define end-to-end execution and governance process.


Industry Solutions:Enterprise Content Management

Increase user satisfaction

Easier to locate relevant content regardless of

location

Increase efficiencies through ubiquitous access

to information

Implement more quickly

Experienced teams using proven methodologies

Lower costby effective execution through our existing

framework and implementation process


Our expertise

Benefits

• An MphasiS proprietary content migration framework which simplifies and speeds up migration of content from homegrown, legacy systems to any modern ECM system. E.g. Lotus Notes to SharePoint migration framework.

• An MphasiS proprietary structured approach to implement ECM products based on our experience and industry best practices, resulting in processes designed to address specific challenges in each phase of the ECM project.

• Distributed models of working drive the

need for information to be available

anytime, anywhere

• End users have to work on multiple systems

to retrieve/deliver documents/content

• Content is in pockets across the enterprise, making aggregation and search difficult

• Successfully executed ECM projects in the last 10+ years ranging from consulting to implementation, migration or modernization.

• Developed content migration frameworks which simplifies and speeds up migration of content.

• Strong experience around ECM products such as IBM Filenet, Fatwire and Sharepoint


Case Study [1]

Client: One of the world’s largest life insurance and pensions companies

Sector: P&C / Life Line of Business: Individual Life Region: EuropeFunctional Area: Product administration and management

Highlights

• IBM Websphere Portal

• IBM WCM, Morello

• JAVA, J2EE, Tomcat

• Oracle, SQL Server, Microsoft Access

• Portlet factory

Technologies

Services offered

• Multi year contract

• Managed resources to managed services

• Onsite and offshore

Engagement details

• Application development

• Application enhancement

• Production support & maintenance

• Testing

• Offerings include a wide range of life insurance, pensions, and long term investments and saving products

• Serves over 40 million customers in more than 20 countries around the world, with a workforce of approximately 28,000

• Headquartered The Netherlands

• To reduce application management costs for a portfolio of applications spread across LOBs by outsourcing production support, maintenance and development

• Application portfolio is spread across life & non-life Insurance, mortgages and banking

• Process and technology standardization to be implemented in the future

• Assessment for outsourcing• Application portfolio based approach including

5-phased transition methodology• Knowledge management• SLA driven managed served model• Production support and maintenance

• 100% of transition applications moved into steady state, on time and within budget

• Shift from 8x5 to 24x7 at no increase in costs• From 100% onshore to 45:55 onshore/

offshore ratio• Reduced time-to-market• SLA compliance with penalty compliance

>=90%

High level approach Key results

About the client Problem statement


Case Study [2]

Client: One of the world’s leading property & casualty and general insurance companies

Sector: P&C Line of Business: Accident and HealthRegion: EuropeFunctional area: Direct Marketing

• Focused on commercial insurance, property and casualty insurance.

• Serving more than 45 million clients in over 160 countries and jurisdictions.

• Headquarters in USA.

Highlights

• Core Java, Web Services• Sybase• I-Planet• LDAP

Technologies

Services offered

• Development application for Netherlands, Germany, Sweden, Italy and Portugal.

• Managed Resources to Managed Services.

• Production support for all the countries.

• MphasiS carried out the implementation & support

Engagement details

• Business Analysis• Application Design &

Development• Application Enhancement• Production Support &

Maintenance• Testing

About the client

High level approach

• Requirement gathering from European countries at onshore through BAs.

• Analyzing country-specific requirements and mapping it to the client’s framework.

• Assessment for outsourcing.• Development and testing in India.• Team spread across two locations offshore

and one location onshore.

Key results

• Successful rollout to different European countries.

• Same code base used for all countries, following reusability and country rules when necessary.

• All deadlines achieved in time for development and production support.

• SLA compliance of100%.

• To have a common application for accident and health insurance across Europe.

• Implement a policy administration tool with features like new business, endorsements, F&A billing and payments, F&A reports, document generation.

Problem statement


Why MphasiS?

End to end solutions

Domain solutions

Innovation

Client relationship

“Full Stack” solutions across BPO, Applications & ITO

Specialized domain expertise across General Insurance and P&C

Focused on emerging technologies, industry trends and innovative delivery models

We value our long, sustainable partnerships with our clients


C 2012 MphasiS

The information contained herein is subjected to change without notice.

Thank You

Presenter Name Designation