Shared Services Innovation“Digital Halo”

Steve BandrowczakSVP, Global Business Services and Business Process Services

The “World” is changing…

Explosion of “Internet of Me”

Evolution 0f Demand & Consumption Pattern

Radical shift in Technology Play

Solutions that impact “life experience” are relevant

CHANGE impact on “Services Play”

Customer Experience “Personalized”“Generic”

Value Addition “Outcomes”“Output”

Solutions “Cloud”“Brick & Mortar”

Insights “Predictive”“Reactive”

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Consumer Space “Digital Halo”

“Possibilities” for Enterprises

Cloud Mobility SecurityBig data

Digital Integration

“Digital Halo” - Enterprise Space

Services… On Demand, Customized, Scalable

Omni Channel… Any Device, Anywhere, Anytime

Automation… Realize full Process Potential

Everything measured in Business Outcomes

Thank You