learningCo�ee2014 Catalogue

Specialised content geared towards the business world, created in collaboration with prestigious institutions and experts. Discover the advantages of quick and brief quality-training in a practical multi-device format ready to be used.

Time for a co�ee? Time for learning

ExpertsThe best institutions and experts help us create titles of great quality. Organisations such as the university of Deusto, La Salle IGS or Video Arts support us.

SpecialisationSpecific training for professionals in the most relevant and innovative areas –emotional intelligence, teamwork, creativity, management by objectives or communication, for example.

ModularityCombine different learningCoffees as you wish and create your own training itineraries, perfectly adapted to the training strategy of your organisation. Or use them as a consulting element.

What will you find in our catalogue?

To obtain truly engaging training, we include a great amount of multimedia and interactive content in our titles.

Pedagogical videoslearningCoffee titles explain the key concepts of each subject through amusing videos full of metaphors and examples.

AudiosAudio summaries to help you understand the content and reinforce the key points of the units.

InfographiesDiagrams, maps, drawings, etc. Very attractive graphs to complement descriptions and explain concepts in a quick and effective way.

What is the learningCo�ee format like?

Compatible with your LMSCompatibility with SCORM 2004, SCORM 1.2 and the new eXperience API formats allow for correct tracking of your employees' learning by using learning management systems.

Standard technologieslearningCoffee uses HTML5 and CSS3 so that your students can get easily reproducible content. They will only need a web browser to be able to enjoy take-away learning.

On any deviceYour students will be able to enjoy their content outside their workplace. The correct visualisation of content on multiple devices is possible thanks to the adaptive design, making corporate learning much easier.

The latest technology

Analysis and decision making27 Titles

Creativity23 Titles

Equality and conciliation5 Titles

Project management 30 Titles

Multicultural management2 Titles

Negotiation and conflict solving Negotiation and conflict solving Negotiation and

7 Titles

Human resources and administration10 Titles

Competencies training is one of the challenges companies and workers are facing nowadays.

Promoting the improvement of social, emotional or leadership and management skills increases the value of workers as key elements in company development and growth.

learningCoffee titles will allow your employees to gain and develop these skills in a quick, direct and engaging way.

learningCo�ee competencies

Communication and presentations17 Titles

Quality13 Titles

Coaching11 Titles

Performance review6 Titles

Enterprise 2.010 Titles

Strategy 17 Titles

Professional and managing skills24 Titles

Personal management28 Titles

Management by objectives 11 Titles

Leadership 18 Titles

Innovation18 Titles

Emotional intelligence 12 Titles

Time management 13 Titles

Meeting management12 Titles

Change management2 Titles

Planning 17 Titles

Teamwork33 Titles

Sales and customer service 9 Titles

Analysis and decision making

• Managing Multiple Priorities• What are Mind Maps?• The Practical Implementation of Mind Maps• Collective Mind Maps • The Criteria Matrix• Brainstorming • Applied Imagination• The Check List or The Art Of Asking• The Assessment Matrix• The Priority Matrix• Po Technique• 5 Sit Tools• Open Space• Six Thinking Hats• The Weighted Selection• The Gantt Chart• Ideas Into Action• Foda (Feature-oriented Domain Analysis)• Morphological Analysis• The Pdca Improvement Cycle• The Cause-effect Diagram• The Flow Chart• The Pareto Chart• The 5s Method• Delphi Method As A Creative Technique• The Data Collection Sheet• Leadership In Challenging Situations

Quality

• The 5S Method • The PDCA Improvement Cycle • The Data Collection Sheet• The Priority Matrix• The Criteria Matrix• The Weighted Selection • The Cause-Effect Diagram• The Flow Chart• The Pareto Chart • The Gantt Chart• Brainstorming• Complaints• Inside Information

Coaching

• On Site Coaching • Pass It On• First Among Equals• Managing Performance Every Day• Co-active Coaching• Executive Coaching• Coaching and Team Management• Is a Coach Born or Made?• Feedback• How to Make a Work Team Valuable • Team Leadership

Communication and presentations

• Presentation is Everything• Put it into Writing• Effective Emails• Understanding Communication• How to improve your communication skills• How to Improve Your Relationships• Gender-neutral Communication• Improving Your Written Skills• Understanding Others: Empathy• Feedback• What are Mind Maps?• The Practical Implementation of Mind Maps• Collective Mind Maps• If Looks Could Kill• Assert Yourself• Behavioural Interviewing• Complaints

Creativity

• Ideas into Action • What is Creativity?• Are You Creative?• The Creative Process• Eureka! How to Boost Your Creativity• Dealing with Creative Block• Creativity Techniques

• Creative People Mean Creative Business• Brainstorming• What are Mind Maps?• The Practical Implementation of Mind Maps• Collective Mind Maps• Six Thinking Hats• Morphological Analysis• The Delphi Method• The Bionic Technique• The Analogical Search• Defectology• Applied Imagination• The Check List• PO Technique• 5 SIT Tools• Open Space

Enterprise 2.0

• Fundamentals of Enterprise 2.0• Collaborative Environments for Your Company• How to Bring Your Virtual Communities to Life• Blogs Presence Strategy• Presence Strategy for LinkedIn, Foursquare and Other Social Networks• Twitter • Facebook• Advanced Social Network Management Tools• Do I Really Need a Community Manager? Defining your strategy in the social media

• What do I Stand to Gain from 2.0? The Return of Investment in Social Media• Web 2.0• Social Networks• An Introduction to the Blogosphere• What is a Wiki?

Strategy

• FODA (Feature-oriented domain analysis)• The Delphi Method• How to Bring Your Virtual Communities to Life• What do I Stand to Gain from 2.0? The Return of Investment in Social Media• Collaborative Environments for Your Company• Blogs Presence Strategy• Presence Strategy for LinkedIn, Foursquare and Other Social Networks• Facebook• Fundamentals of Enterprise 2.0• Advanced Social Network Management Tools• The Life Cycle of a Company• Leadership in Challenging Situations• The Small Worlds of Innovation• Entrepreneurial Innovation Models• Twitter• Is It Possible to Be a Consumer And a Producer?• Do I Really Need a Community Manager? Defining your strategy in the social media

Performance review

• Performance Review: Every appraisee’s dream• Performance Review: Every manager’s nightmare• Managing Performance Every Day• Evaluation by Objectives• Fundamentals for Management by Objectives• Feedback

Project management

• The ABC of Project Planning• Project Life Cycle• The Who-Is-Who of a Project• The Project: typology and characteristics• The Limitations of a Project• What is a Project Plan?• Procurement Management• Cost Management• Quality Management• Communication Management• Integration Management• Human Resources Management• Risks Management• Scope Management• Time Management• Work Breakdown Structure (WBS)

• The Schedule• The Gantt Chart• PERT (Program Evaluation and Review Technique)• Fundamentals for Management by Objectives • Objective Achievement Plan• Operational System• Prepare your Organisation for an MbO• Evaluation by Objectives• Characteristics of MbO Objectives• How to Define Objectives• The Criteria Matrix• The Cause-Effect Diagram• The Flow Chart• The Priority Matrix

Meeting management

• Meetings, Bloody Meetings• More Bloody Meetings• Going to a Meeting: messing up a meeting• Going to a Meeting: meeting menaces• Improve Efficiency in your Meetings• How to Prepare your Meetings• How to Take Part in Meetings• How to Successfully Conclude a Meeting• Brainstorming• Phillips 6.6• The Nominal Group Technique (NGT)

• The Symposium

Change management

• Jamie’s School Dinners: Living with change• Jamie’s school dinners: Managing change

Time management

• 30 Ways to Make More Time• Making Time • Personal Time Management • The Balance Between Personal Life and Work• The Importance of Delegation• Agendas• Calendars• The Task List• Activity Log• The Flow Chart• PERT (Program Evaluation and Review Technique)• From Objectives to Tasks• Managing Multiple Priorities

Multicultural management

• Multicultural Management• Valuing Diversity

Personal management

• Managing Multiple Priorities• Finding Personal Balance• Optimising Performance• How to Enhance Positive Emotions• How to Overcome Your Negative Emotions• How to Improve Your Relationships • Assert Yourself• Living and Working with Motivation• The Balance Between Personal Life and Work• Emotional Intelligence and Work• What is Emotional Intelligence?• Basic Emotions• 30 Ways to Make More Time• Making Time• Personal Time Management• The Importance of Delegation• Agendas• Calendars• Activity Log• The Task List

• The Priority Matrix• The Criteria Matrix• What are Mind Maps?• Collective Mind Maps • The Practical Implementation of Mind Maps• The PDCA Improvement Cycle• The 5S Method• The Cause-Effect Diagram

Management by objectives

• How to Define Objectives• Operational System• Objective Achievement Plan• Evaluation by Objectives• Fundamentals for Management by Objectives• MbO, Competence Management and Performance Management• Performance Review: Every appraisee’s dream• Performance Review: Every manager’s nightmare• Prepare your Organisation for an MbO• MbO: Overcoming Obstacles

Professional and managing skills

• Jamie’s Kitchen: Fifteen lessons on leadership

• Jamie’s Kitchen: Fifteen lessons on teamwork• Team Leadership• Leadership in Challenging Situations • First Among Equals • How to Make a Work Team Valuable • Feedback • Optimising Performance• Living and Working with Motivation• Pass It On• Multicultural Management• Valuing Diversity • Equality and Work/Life Balance at Work• Emotional Intelligence and Work• The Importance of Delegation• Leadership in Challenging Situations• Leadership and Innovation• Managing Performance Every Day• Performance Review: Every manager’s nightmare • On Site Coaching • Coaching and Team Management • Co-active Coaching• Executive Coaching• Is a Coach Born or Made?

Equality and conciliation

• Key Concepts of Equality• Sexual Harrassment at Work• Gender-neutral Communication

• Gender-based Violence• Assessment

Innovation

• Basic Elements of Innovation• Profile of an Innovative Person• Teams for Innovation• Entrepreneurial Innovation Models• Leadership and Innovation• Innovation Cases• Ideas into Action • Creative People Mean Creative Business • The Life Cycle of a Company• The Small Worlds of Innovation• Is It Possible to Be a Consumer And a Producer?• What are Mind Maps?• The Practical Implementation of Mind Maps• Collective Mind Maps• Six Thinking Hats• The Weighted Selection• FODA (Feature-oriented domain analysis)• The Pareto Chart

Emotional intelligence

• What is Emotional Intelligence? • Basic Emotions

• How to Enhance Positive Emotions• How to Overcome Your Negative Emotions• Improving your Relationships• Living and Working with Motivation• Emotional Intelligence and Work• Assert Yourself• Finding Personal Balance• Optimising Performance• Understanding Others: Empathy• How to Improve Your Relationships

Leadership

• Jamie’s Kitchen: Fifteen lessons on leadership• First Among Equals• Managing Performance Every Day• How to Lead Your Team• Team Leadership• Leadership in Challenging Situations• Jamie’s school dinners: Managing change • Jamie’s Kitchen: Fifteen lessons on teamwork• Inside Information• Pass It On• Coaching and Team Management• How to Make a Work Team Valuable • Finding Personal Balance• Valuing Diversity• Multicultural Management• Equality and Work/Life Balance at Work• The Importance of Delegation• Optimising Performance

Negotiation and conflict solving

• Advanced Negotiation Skills• How to Negotiate• Assert Yourself• How to Improve Your Relationships• Understanding Others: Empathy• If Looks Could Kill• Complaints

Planning

• The Fundamentals of Planning• From Objectives to Tasks• The Importance of Delegation• The Balance Between Personal Life and Work• Planning Team Work• The ABC of Project Planning• Activity Log• The Task List• Agendas• Calendars• Work Breakdown Structure (WBS)• The Schedule• The Flow Chart The Gantt Chart• PERT (Program Evaluation and Review Technique)• Fundamentals for Management by Objectives

• Objective Achievement Plan• Prepare your Organisation for an MbO

Human resources and administration

• Behavioural Interviewing• Absence Minded• Inside Information• Performance Review: Every manager’s nightmare• Performance Review: Every appraisee’s dream• Key Concepts of Equality• Sexual Harrassment at Work• Gender-neutral Communication• Gender-based Volence• Valuing Diversity

Teamwork

• Jamie’s Kitchen: Fifteen lessons on teamwork • The Fundamentals of Team Work• How Rules Can Improve Your Team• How to Lead Your Team• Team Objectives: why work in a team?• Communication within the Team• The Team Structure• Processes within the group• Team Roles• Coaching and Team Management• How to Make a Work Team Valuable • Team Leadership

• Teams for Innovation• Obstacles for Team Work• Planning Team Work• Meetings, Bloody Meetings• More Bloody Meetings• Going to a Meeting: messing up a meeting• Going to a Meeting: meeting menaces• Improve Efficiency in your Meetings• How to Prepare your Meetings• How to Take Part in Meetings• How to Successfully Conclude a Meeting• How to Improve Your Relationships• Understanding Others: Empathy• First Among Equals• Pass It On• Brainstorming• Collective Mind Maps• The Symposium• Open Space• Phillips 6.6• The Nominal Group Technique (NGT)

Sales and customer service

• The Art of Selling• What is Selling?• Preparing a Sale• Commercial Tactics and Contact with Customers• Customer Needs• A Business Proposition• Closing a Sale: initiating a business relationship• Complaints• If Looks Could Kill

Technical features

Tracking Netex learningCoffee sends the trace of student activity to the LMS platform in SCORM 1.2 standard.

Statuses sent that define the student’s progress are:

Not attemped.

Incomplete.

Complete.

Student activity tracking is recorded by section:

A section is complete when the activity is done (even if not resolved correctly).

If a section does not register activity, it is considered complete when visited.

Course final score:

If there is no final assessment, the score is given from the average obtained in all the actvities in the different sections.

If there is a section of assessment activities, these will determine the final score of the course.

Access to the unit resources is not recorded in the tracking.

Passed.

Failed.

Other features

Audio formats used

Some learningCoffees include links to external sites. In order to access this content, the system used by the user must have no access restrictions to the Internet.

Some learningCoffees include supplementary material in .doc, .xls or .ppt formats, compressed in ZIP format. In order to access this content, you will need to install a program for decompressing ZIP files as well as applications for editing documents in Microsoft Office Word format.

It is worth noting that the operating systems of some mobile devices do not allow downloading and direct file management by default.

mp3.

Video formats used

mp4 (codec AVC).ogg.

Minimum requirements

Hardware

Screen resolution

Browser

Javascript

Pop-up Blocker

Pentium 2 or higher, 512 MB RAM, sound and graphic cards, keyboard.

1024x768 or higher.

Firefox 6 or higher.

Chrome 10 or higher.

Safari 5 or higher.

Opera 11 or higher.

Non-HTML5 versions of IE are supported (IE6, IE7 and IE8). However, to ensure an optimum experience, the use of IE9 or higher versions is recommended.

Any other browser capable of playing .mp4 on HTML5 video tags or, failing that, a Flash Player plug-in installed, version 10 or higher.

Activated.

Disabled.

Bandwidth

Compatible mobile devices

Download: 8 Mbit/s.

Upload: 1 Mbit/s.

The device must have a minimum resolution of 240x320 and a browser capable of playing .mp4 on HTML5 video tags or, failing that, a Flash Player plug-in installed, version 10 or higher.

Android tablets and smartphones with Flash Player installed (Android version 2.3 and higher).

Android tablets and smartphones without Flash Player installed (Android version 4.1 and higher).

iPad (all versions).

iPhone 4 or higher.

learningCo�ee

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