New Employee Assistance ProgramSupervisor Training For:

Supervisory Training Agenda

EAP Benefits Overview Goals of Supervisor Training Supervisor/Manager Role Signs and Symptoms of the

Troubled Employee Managing the Troubled Employee Confidentiality & Reporting Types of Referrals Summary

Manager/Supervisor/HR Virtual Folder

HCR ManorCare’s virtual folder is your managers’ tool box which includes:

•Promotional materials

•Program training materials

•Supervisory referral documents

http://www.acieap.com/vlink/vfolder/hcr/

Employee Landing Page

HCR ManorCare’s landing page gives employees a brief overview of the EAP benefits and gives them access to:

•Benefits summary

•Links to resource web portals

•EAP brochure & announcement flyer

http://hcrmanorcare.acieap.com/

Why use the EAP?

Mental Health

• Marriage & family conflicts

• Substance abuse

• Stress management

• Emotional challenges

• Health concerns

• Grief and loss

Work/Life

• Childcare Referrals

• Eldercare Referrals

• Legal Consultation

• Financial Consultation

EAP Sessions

Employees and Family members are authorized for:

•Up to 5 face to face sessions per incident provided by your employer

•EAP is a short-term approach for diagnosis, referral, and/or short term problem resolution

Tobacco Cessation

• Tobacco Cessation is available through the Employee Assistance Program (EAP)

• Get assistance from a licensed professional

• 100% confidential• Excellent resources available

24 Hours

• Medical answering service available for after-hours calls.

• On-call counselors are available.

• This is not an Emergency Number. Call 911 if there is an emergency.

• Business Hours:

• PST – 7:00 a.m. – 5:30 p.m.

• CST – 9:00 a.m. – 7:30 p.m.

• EST – 10:00 a.m. – 8:30 p.m.

All Family Members

We mean all family members. Living with you or not. In the same state or not. All are welcome:•Children•Spouses•Significant Others•Parents•Grandparents

Multi-Cultural/ Multi-Lingual

• All ethnic concerns accommodated

• All cultural issues addressed

• All special interests acknowledged

• Multilingual services available

Many Locations

Just tell the intake person where the most convenient location is for you to be seen:

• Near Work

• Near Home

• Or in between

Comprehensive Work/Life

Comprehensive Work/Life Benefits offer an innovative blend of referral services and information designed to make life easier. These services include:

•Childcare Referrals•Eldercare Referrals•Pet Care Referrals•Legal Service•Financial Services•Identity Theft•Educational Assistance Referrals

Childcare Services

• Referrals for preschool, after school, and day care facilities

• Special Needs

• Summer Camps

• Background and Security Check Referrals

• And much more…

Senior Care Services

• Referral for nursing and home health care

• Adult day care and support groups

• Transportation and Meal Sources

• Emergency and Respite Care

• Companionship programs

Pet Care Services

• Referral for boarding and grooming

• Referrals for Veterinarians

• Resources for traveling with pets

• Emergency pet services

• Finding a family pet

Legal & Financial Services

• Speak directly with an attorney about your legal problems

• Speak directly with a Financial Planner

• 90% of all calls handled over the phone without further referral needed

Legal Services

• Unlimited phone consultation with a licensed attorney

• Landlord Tenant/Real Estate

• Custody/Visitation Concerns

• Wills and Trusts

• Family Law

• And much more…

Financial Services

• Unlimited phone consultation with a Financial Planner

• Credit Card Consolidation

• Credit Restoration

• Retirement Planning

• And much more…

Identity Theft

• Prevention and Security

• Immediate response suggestions

• Fraudulent charges and disputes

• Credit restoration and follow ups

• And much more…

Educational Opportunities

• College preparation guide

• Resources for advancing education

• Financial aid referrals

• Two-year, Undergraduate, and graduate programs

• Career counseling

• GED, Special Degrees, and Vocational program resources

• Scholarship information

• And much more…

Affinity Online

• Personalized self-paced assistance

• Strategies for better and healthier living

• FREE services no matter how often accessed

• Help available 24 hours per day, seven days per week

Healthy Literature

• Information is available to you on any issue of concern on a variety of topics

• HealthYMail Monthly Newsletters

• Affinity Quarterly Newsletters

Personal Services

Information and referrals including, but not limited to:•Car Rentals & Repairs•Cleaning Service•Event Planners•Errand Runners•Entertainment•Personal Safety•Reservations & Tickets•Transportation & Travel

ACI Personal Services are here to help!

Confidential

• All information provided by the employee and family member is protected by State and Federal Law

• No information gets back to the company that the employee accessed the EAP

• The utilization report has no names on it

Training

• Topics that Highlight the EAP Services• Fun, Entertaining & Educational• Your choice of how they’re conducted:

• On-site trainer• Webinar• Do-It-Yourself

To arrange a training work throughyour location HRD and/orcontact ACI directly.

Pre-recorded Seminars

A DVD with pre-recorded webinarsavailable to HRDs. Topics included onThe DVD are:

• EAP orientation• Supervisory EAP orientation• Road to Managing a Healthier

Lifestyle• Battling the Tobacco Chewing,

Cigarette Smoking Monkey On Your Back

• Stress Management for Caregivers

EAP Help in Critical Times

Examples of Critical Incidents Include:

•Death of an Employee•Severe Injury•Prolonged /severe Illness•Workplace violence•Any traumatic event that impacts employees

Supervisor/Manager Role

• To expect good job performance• To provide a safe work environment• Make sure the job gets done• Ensure quality in the product/service

To do this the manager must:

• Know what it takes to get job done• Know the employees’ abilities• Know if there is a change in either• Communicate job expectations

Managing the Troubled Employee

• Recognition• Documentation/Consult with HR• Discussion

• Job Performance Improves or• Job Performance Problems continue

• EAP Interview• Follow-Up

Signs and Symptoms

Absenteeism On-the-Job Absenteeism Difficulty in Concentration Appearance Confusion Inconsistent Work Patterns Generally Lowered Job Efficiency Poor Employee Relationships

Workplace Violence

Some indications of impending violence: Overreaction to changes Threats, even in jest History of antagonistic or violent behavior Blaming of others for serious problems Repeated policy violations Vague references to a “plan” to “get even” Mood swings or substance abuse Repeated references to weapons

Stages of Addiction & Alcoholism

Early Stage

Middle Stage

Late Stage

Supervisory Referrals

• EAP is not a part of the disciplinary process

• 100% confidential unless employee signs a release of information

• Excellent resources to get problems solved

• How and when to make a referral – refer to the Virtual Folder Risk Management tab for procedures

Types of Referrals

• Self-Referrals - An employee or family member contacts the EAP directly

• Supervisory Referrals - You recognize that an employees’ job performance has deteriorated and that continuing or emerging patterns of behavior are cause for concern

Types of Job Related Supervisory Referrals

• Positive substance screen result• Refusal to submit to substance

screen• Frequent/unexplained

absenteeism/tardiness• Absent from the worksite while

on the job• Difficulty in working with others• Inconsistency in quality/quantity

of work output• Extreme irritability/anger• Insubordination/Questioning

authority• Disregard for the safety of

others

The EAP in Summary

• Benefit paid for by HCR ManorCare for Employees

• Promotes early intervention for employees personal problems

• Reduces employee absenteeism and low productivity

• Facilitates good mental health which reduces overall health care costs

• Communicates the company’s commitment to their employees’ well being

Do you need someone to talk to? Talk to us!

Multiple resources are available at your fingertips…

Manager/Supervisor/HR link: http://www.acieap.com/vlink/vfolder/hcr/

Employee link:

http://hcrmanorcare.acieap.com/ Email: eapinfo@acieap.com

Call: 800.932.0034