npower annual energy efficiency report

8/3/2019 npower Annual Energy Efficiency Report

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npower is a registered trade mark ofNpower Limited (registered in England and Wales No. 3653277) and Npower Gas Limited (registered in England and Wales No. 2999919). Registered office: WindmillHill Business Park, Whitehill Way, Swindon SN5 6PB.


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Foreword* The Energy Efficiency Commitment (EEC), which has beenset up bythe Department ofthe Environment, Food and Rural Affairs (Defra), is a legal requirement on energy suppliers with 15,000 or more domestic customers to saveenergy through the implement ation

ofenergy efficiency measures inthe domestic market. The first EECprogramme operates between 1st April 2002 and 31st March 2005 and will achieve a reduction of0.4 MtC per annum. The energy saving target ofeach supplier over this period is relatedto the

number ofdomestic customers they supply. The EECalso makes a contribution to the Fuel PovertyStrategy through its targeting ofenergy savingstowards those who need them most - 50% ofour energysavingsmust be achieved by measures undertaken for

people included within the Priority Group (see glossary).

2 npower Energy Efficiency Commitment Annual Report 2003 - 2004


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CompanyprofileRWE npower is a leading integrated UK energy business. It generates electrici ty and

supplies gas and electricity through its retail business. It operates and manages a

flexible portfolio of power stations through its energy electricity generation business

and is a market leader in renewable energy development through its renewables

business. Its retail business draws on 50 years experience in supplyingelectricity and

gas and offers gas, electricity and related services to 6.3 million customers across the

UK using the npower brand.

npower* has become a household name since its launch with 90% of the UK

population recognising the brand. This has been achieved through national and

regional television advertising and major TV sponsorships.

npower is the sponsor of the Test Match Series in England, WomensTest Series,

National Village Cricket Championship and the Twenty20 Cup and the lead sponsor ofthe Daily Mail Ideal Home Show.

Indexnpower Savings for Life 5

Insulation

- Priority Group insulation 7

- Warm Zones and Health Through Warmth 8

- Non-Priority Group insulation 9

Appliances

- Priority Group appliances 11

- Non-Priority Group appliances 11

Through its clean electricity Juice,npower is the only supplier to offer electricity from

renewable sources at no extra cost to customers.

In 2003, the npower retail business became a Percent Clubmember for the first time -

we are now one of only 105 companies nationwide who invest more than 1% of its pre-

tax profits into the communities in which it operates.

* npower is a registered trade mark ofNpower Limited (registered in England and Wales No. 3653277) and Npower Gas Limited

(registered in England and Wales No. 2999919). Registered office: WindmillHill Business Park, Whitehill Way, Swindon SN5 6PB.

4 npower Energy Efficiency Commitment Annual Report 2003 2004

Lighting

- Priority Group lighting 13

- Non-Priority Group lighting 13

Heating

- Priority Group heating 15

- Non-Priority Group heating 16

Energy efficiency advice 17

npower EEC statistics

- npower EEC schemes 19

- npower EEC performance 20

Glossary of terms 21

Terms and conditions 22
http://www.npower.com/Home/Electricity-and-gas/Products/index.htmhttp://www.npower.com/Home/Electricity-and-gas/Products/index.htmhttp://www.npower.com/Home/Electricity-and-gas/Products/index.htmhttp://www.npower.com/Home/Electricity-and-gas/Products/index.htmhttp://www.npower.com/Home/Electricity-and-gas/Products/index.htmhttp://www.npower.com/Home/Electricity-and-gas/Products/index.htm


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Insulation


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Warm Zones and Health Through Warmth

In a normal year, there are in excess of40,000 winter deaths. The sad fact is that many of these deaths could be avoided ifpeople

could afford to heat and insulate their homes properly. Launched in April 2001, Warm Zones is a pilot programme promoted by

centralgovernment, bringing help to those who need it most. The programme involves local organisations developing and

implementing a strategicand targeted approach to the delivery of all available energy efficiency related benefits. All homes within a

Warm Zones area are assessed for potential energy efficiency measures.Focusing on vulnerable households, this programme aims to

prove that fuel poverty can be substantially reduced within three years.

npower sponsors three out of the five

pilot areas - Northumberland, Sandwell

(in the West Midlands) and Kingston upon

Hull. Within these areas, we provide

additional resources to those Priority

Group customers who do not qualify for

the governments Warm Front

programme, enabling them to benefit

from energy efficiency measures,the

associated reduction in fuel bills and an

increase in home comfort levels. We have

provided funding towards a significant

number ofmeasures allowing many more

homes to be made more energy efficient

and comfortable for their occupiers.

Through our Health Through Warmth

(HTW) programme we bring assistance to

those suffering ill health while living in

cold and damp homes. In this 10 million

project we work with the National Health

Service (NHS) and National Energy

Action (NEA) to help people improve the

energy efficiency of their homes. The

scheme currently operates in 17 areas

including Birmingham, Newcastle upon

Tyne, Kent and the Vale of Glamorgan.

To date over 6,800 key workers such

as nurses,health visitors and social

workers have been trained to refer

their vulnerable clients to HTW. Up to

6.3 million of funds has now been

accessed to help install heating and

insulation measures in their clients

homes.

Once trained, key workers fill in a

straightforward one-page referral form

for each case. The team then assess the

measures needed to improve conditions

in that home and identify any grant

assistance available to fund them.

If the person or family in question is not

eligible for any existing grant assistance,

npower has established a crisis fund to

help subsidise the necessary measures.

npower is contributing to both schemes

as part of the Savings for Life

programme, through the Warm Zone and

Health Through Warmth Integration

scheme (NPOW02I06C).

Warm Front is another central

government programme, facilitating

energy efficiency improvements

specifically towards households with the

greatest health risks - older people,

families with children under 16 years old

and people who are disabled or have a

long-term illness. All beneficiaries of this

programme fall within the Priority Group

and are therefore a priority for us too.

Through Savings for Life, npower has

supported and fully interacted with Warm

Front by purchasing measures under our

Warm Front transfer scheme

(NPOW03I26C). The funding from npower

has enabled additional measures to be

carried out through the Warm Front

route.



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Appliances


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Lighting


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Heating


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Non-Priority Group

Heating improvements are made

availableto all householders through our

partnershipswith manufacturers and

installers, collectively known as our

Energy Efficiency Heating scheme

(NPOW02H08). The overall aim is to

increase the number ofcondensing

boilers in homes throughout GreatBritain. This is achieved by putting in

place financial incentives aimed at

landlords, householders or installers -

depending on the relevant set-up of

home ownership and method of

purchasing the condensing boiler.

Through affiliation with manufacturers,

plumbing merchants and trade

associations, npower has established a

number ofcustomer proposals aimed at

increasing the use ofcondensing boilers

in Non-Priority Group customer homes.

Worcester Bosch Scheme

This scheme enables customers to claim

100 cashbackwhen they purchase one

of the Worcester Bosch Greenstar HE

boilers from a registered Worcester

Bosch installer. In order to claim this,

customers must first ring the helpline on0845 330 1325 to find their local

Worcester Bosch specialist and obtain

an authorisationcode. They then receive

further information enabling them to

complete the purchaseand receive their

cashback**.

A1-BoilersScheme

npowers A1-Boilers project encompasses

our unique partnershipsand financial

arrangementswith heating installers**.

We use this scheme as a vehicle to

promoteand develop best practice and

broader competency levels amongst

heating installers.

In May 2004, the npower A1-Boilers

programme won the H&V news award for

Environmental Initiative of the Year.

Described by the judges as "good-

looking", the A1-Boilers incentive scheme

is designed to encourage installersto

specify energy efficient equipment.

The judges were impressed by the

straightforward approach to transforming

the domestic heating market and with

the tangible results achieved.

They were also struckby the extensive

relationships built through the entire

supply chain with manufacturers through

to suppliers and installers.

To the end of March 2004, the scheme

has resulted in more than 4,400

companies signing up to participate in

the scheme, saving more than 8,000

tonnes in carbon emissions.

For more information, please call

Sustain on 0845 6000 337 or e-mail

[email protected] visit our

website at www.npower.com/a1-

boilers.

** Subject to availability and terms and conditions, see page 22.

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npower EEC

Statistics


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npower EEC Performance

Throughout the EEC programme, npower reports achieved

energy savings to Ofgem on a quarterly basis.

The accompanying chart shows our current progress

together with our energy savings forecast for the

remaining periods.

Percentage

to target

100

80

60

40

20

0Year 1 Savings Year 2 Savings Year 3 Forecast

EEC Duration (April 2002 - March 2005)



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**Terms and conditions

Professional Insulation: InstaFoam and Fibre:

Offer is only available to owner-occupiers. npower

does not warrant or represent and is not responsible

for the quality, fitness for purpose or otherwise of

loft insulation and cavity wall insulation which is

supplied by a member ofthe InstaFoam and Fibre

Consortium whom any agreement forthe purchase

ofrelevant insulation is made. The offer is subject to

availability. The offer cannot be used in conjunction

withany other energy supplier. All installations will

be organised by InstaFibre Consortium using local

approvedinstallers. npower is not responsiblefor and

is not liable for or in connectionw ith the installation

of insulation nor the actions or omissions ofany

installer.

Fridgesavers Scheme

Thisis a limited offer and is subject to our

acceptance of your application, the availability from

our stocks and our terms and conditions. The offer is

limited to one application per household and

excludes households in Northern Ireland. All

applianceswill carry a 12-month manufacturers

warranty. The offer is only open to individuals in

receipt of a qualifying benefit. Eligibility will be

assessed using the information provided by the

applicantonthe application form. Itis essential that

the old appliance is present at time ofdelivery of the

new appliance. Deliveries to island regions may be

restricted or incur additional costs.Qualifying

applicantswillbe expected to pay for their new

fridge at a Post Office counter prior to delivery.

Applicants willbe informed of the outcome of their

application within21 days of receipt. Applications will

onlybe accepted on original application forms

(photocopiesw illnot be accepted). npower reserves

the right to change the appliance make and model

without notice (applicantswillbe informed of this

prior to payment for their appliance). Pleasenote

that we cannot take away your old appliance. The

closing date for applications is 31st December 2004.

Worcester Bosch Heating Scheme

Installation must take place within twomonths of the

reference number being allocated. The 100

cashback# is subject to availability on a first come,

first served basis, until funds are exhausted.

Only Worcester Bosch GreenstarHE condensing

boilers willqualify for the cashback#. All gas-fired

qualifying Worcester Bosch GreenstarHE condensing

boilersmust be fitted b y a n installer registered by

Worcester Bosch. Alloil-fired qualifying Worcester

Bosch GreenstarHE condensing boilers must be

fitted by a properly qualified and experienced

installerregistered by Worcester Bosch. The

cashback# must not be used and is not available in

conjunction w ith any other condensing boiler offer

from another energy supplier. The cashback# must

not be used and is not available in conjunction with

financial support or contract support given by

Worcester Bosch to the customer installers. The offer

is only available to owner occupied households

limited to one application per household. Youdo not

have to be a npower customer to qualify for the

cashback#. npowersdecision is final. All applications

must be accompanied bythe original installers

invoice, detailing your address, the boilermake and

model, the date of the work and the total cost of

installation.

# Subject to availability and terms and conditions.

Please note that your agreement to install your

Worcester Bosch boiler is made direct with the

installer and not w ith Worcester Bosch or any

company inthe Bosch group ofcompanies. While

Worcester Bosch exercises every care in choosing

those whom it appoints as registered installers, it can

accept no responsibilityto you, the customer, in

respect of the installation or servicing of Worcester

Bosch boilers by any Worcester Bosch registered

installer. The cash gift provided by npower is in

respect of the identified boilers only. By providing the

cash gift npower is not recommending inany w ay, to

any person,any specific boiler norw arranting,

representing,and is not responsiblefor, the quality,

efficiency, fitness for purpose or otherwiseofany

boiler. npower is not responsiblefor and is not liable

for or in connectionwiththe installation of any boiler

nor the actionsor omissions of any installer.

A1-Boilers Heating Scheme

The 70 cashbackis subject to availability on a first

come first served basis, until funds are exhausted.

OnlyIdeal, Vaillant and Trianco SEDBUK 'A'rated

condensing boilers willqualify for the cashback. The

productsavailable through the A1-Boilersscheme can

change from time to time without notice. In order to

qualify for the 70 cashbacka Discount Voucher

must be completedand signed by both the Installer

and the customer and received by SustainLtd. The

voucher must be completed, legible and not defaced

or spoiled. Photocopies willnot be accepted. Proof of

posting is not proofof receipt.The qualifying boiler

must be installed in accordancew ith the terms and

conditions. Completed Discount Vouchersmust be

receivedw ithin3 months of the Discount Voucher

issue date. The Discount Voucher m ay onlybe used

bythe installer to whom ithas been issued. The

Discount Voucher is onlyvalid at Plumb Center

branches in England, Scotland and Wales. All

qualifying boilers must be fitted by a CORGI/OFTEC-

registered installer whose registration is valid for the

duration of the Discount Voucher. All qualifying

boilersmust be fitted in accordancewith the

BenchmarkCodes of Practice,The Code of Practice

for the installation, commissioning and servicing of

central heating systems, September 1999.All

installations must comply with part Lof the Building

Regulations 2001 (amended from time to time). The

cashbackmust n ot b e used and is not available in

conjunction withany other condensing boiler offer

from another energy supplier. All qualifying boilers

must be fitted in domestic owner-occupied properties

and is limited to one 70 cashbackper property.

npower does not warrant or represent and is not

responsibleforthe quality, efficiency, fitness for

purpose or otherwiseof any boiler and is not

recommending in any way to any person any specific

boiler or other equipment. npower is not responsible

for the installation of any boiler or other equipment

purchased or installedthrough the A1-Boilers scheme

and is not responsiblefor the acts or omissions of

any installer.


npower annual energy efficiency report

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