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D^]QBDG J^EBU

Er$(Krs$" Q$Pjiibjkkji

Inaturnr

AOD DBKHJDQ

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D^]QBDG J^EBU

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BDU]OE^AUBOD

Dursbdg bs j snrvban pro`nssbod$ Uhnsnrvban rndenrne my dursns jrn nssndtbjito ib`n jde wni`jrn o` thn aibndts$

Uhnrn`orn thn pro`nssbod js j whoinshouie mn jaaoudtjmin `or thn qujibty ajrnenibvnrne my bdebvbeuji prjatbtbodnrs$

Dursbdg aodanrd `or thn qujibty o` snrvbanaodstbtutns thn hnjrt o` bts rnspodsbmbibty to

thn pumiba$

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BDU]OE^AUBOD

Aodanrd `or knjsurnkndt o` qujibtyajrn provbene to pjtbndts bs dot dnw)

mut jafdowinegnkndt thjt qujdtbtjtbvn

knjsurnkndt o` qujibty bs possbmin bsrnijtbvniy rnandt$

Uhnrn jrn bdstrukndts /toois whbahhjvn mnnd enkodstrjtne n``natbvn `or

provbebdg qujdtbtjtbvn knjsurnkndt$

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Hbstory o` Dursbdg Juebt

Dursbdg juebt bs jd nvjiujtbod o` dursbdgsnrvban$ Mn`orn :2>> vnry ibttin wjs fdowdjmout thn aodanpt$ Bt wjs bdtroeuane my thnbdeustrbji aodanrd jde thn ynjr :2:8 wjs thn

mngbddbdg o` knebaji juebt$

Gnorgn Growore) prodoudane thn tnrkphysbabjd `or thn `brst tbkn knebaji juebt$ Und

ynjrs ijtnr Uhokjs ] Sodeod KE nstjmibshne jknthoe o` knebaji juebt mjsne od proaneurnsusne my `bdjdabji jaaoudt$ Hn nvjiujtne thnknebaji ajrn my rnvbnwbdg thn knebaji rnaores$

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Hbstory

@brst rnport o` Dursbdg juebt o` thnhospbtji pumibshne bd :2>>$

@or thn dnxt :> ynjrs) dursbdg juebt bsrnportne `rok stuey or rnaore tbii thnijst enajen$

Uhn progrjk bs rnvbnwne `rok rnaoredursbdg pijd) dursns dotns) pjtbndtaodebtbod) dursbdg ajrn$

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Knjdbdg o` thn tnrks

:$ Zujibty + j luegnkndt o` whjt aodstbtutns

gooe or mje$

=$ Juebt + j systnkjtba jde arbtbaji

nxjkbdjtbod to nxjkbdn or vnrb`y$

1$ Dursbdg juebt +

(j" Bt bs thn jssnsskndt o` thn qujibty o`

dursbdg ajrn

(m" ^sns j rnaore js jd jbe bd nvjiujtbdg thn

qujibty o` pjtbndt

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En`bdbtbod

B$ Jaaorebdg to Nibsod -Dursbdg juebt rn`nrs tojssnsskndt o` thn qujibty o` aibdbaji

dursbdg-$

BB$ Jaaorebdg to Gostnr Wji`nr$ Qtjtn jaanptjmin engrnn o` gojijahbnvnkndt)

0$ Qpnab`y thn souran o` bd`orkjtbod$

7$ Ensbgd jde typn o` tooi

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Sobdts to mn rnknkmnrne