o509 esbge gas

BGE Gas Distribution Employee Safety Program

AGA Best Practices Benchmarking

Employee Safety Roundtable

September 12, 2005

R itiRecognition…

BGE®, A Constellation Energy Company 2

BGE’ Th t th 2001 R dt blBGE’s Theme at the 2001 Roundtable

“The Safety Management Toolbox”

What’s in there?What works and what doesn’t?How hard are these tools to use?

BGE®, A Constellation Energy Company

What was (and still is!) ( )in the toolbox?Management Commitment Discipline


a age e Co eThird-Party EvaluationGoal Setting

sc p eCommunications ToolsSafety Organization

IncentivesProfessional Safety SupportSafety Observation Process

Procedures and RulesInvestigations/Root CauseTrainingSafety Observation Process

Near Miss/Concern ReportingTraining


Updating the BGE p gSafety Management ToolboxTool Impact 2001 Impact 2005


oo pact 00 pact 005Management Commitment High HighThird-Party Evaluation High MediumGoal Setting Medium MediumIncentives Med./Low Low

Delta from 2001:New President has enhanced Management CommitmentCompleted a 3rd party effort using U of M students/Six Sigma methodology in 2004 – implementation TBDEliminated individual safety record from direct calculation of incentive,

d t d t


reduces pressure to under report



oo pact 00 pact 005Professional Safety Support High HighSafety Observation Process Medium Medium +Near Miss/Concern Reporting Medium MediumDiscipline Low Medium

Delta from 2001:Safety professional involvement during major emergencies now standardSafety observations have become institutionalized in some areas, pre-job briefing in othersNear miss reporting up in some areas down in others


Near miss reporting up in some areas, down in othersIncreased use of discipline – including leadership



oo pact 00 pact 005Communications Tools Med./Low Med./LowSafety Organization High/Med. High/Med.Procedures and Rules High HighInvestigations/Root Cause Med./High MediumTraining Medium HighTraining Medium High

Delta from 2001:Safety Organization still very active & effectiveSystematic updating of safety procedures; maturity of procedure for Working in a Gaseous Atmosphere


Safety training fully integrated into Operator Qualification

Updating the BGE p gSafety Management Toolbox

Tool Impact 2001 Impact 2005


Tool Impact 2001 Impact 2005

Performance Management N/A Medium

Delta from 2001:

New corporate PM system better differentiates performance (5 levels) and weights safety higher for field people

Gas Distribution & New Business Safety Performance Management Standards provide more consistent accountabilityp y

Increased emphasis on leadership accountability through Performance Management


Updating the BGE S f t M t T lbSafety Management ToolboxMotor Vehicle Safety Programs

VARP - The Vehicle Accident Reduction Program


VARP - The Vehicle Accident Reduction Programo Goals are set for preventable accidentso Each accident assessed for preventability by line managemento Company driving record with point assessment is maintainedo Progressive discipline is triggered by points

Driver TrainingDriver Trainingo Authorizationo Refresher

R di l

Delta Since 2001:•WAYPOINT testing programC 3 ff fo Remedial

Local Initiativeso Backing procedures

•Completed a 3rd party effort using U of M students/Six Sigma methodology in 2004 – adopted some new procedures and policies


g po “Ride With” coaching

and policies

Specifics to Highlight and Share…p g gThe BGE GD&NB Safety Organization

•Led by line organization people•High degree of employee involvement•Provides a forum for all interests in a diverse work environment


Provides a forum for all interests in a diverse work environment•Committees execute improvement initiatives

Specifics to Highlight and Share…S f W k P ti GP 121 W ki i GSafe Work Practice GP-121: Working in a Gaseous AtmosphereDefines three levels of gaseousDefines three levels of gaseous

atmosphere

Defines precautions requiredo Exclusion zoneo Exclusion zoneo Monitoringo Authorization to work o PPEo Respirator useo Standby/rescue requirements

Special provisionso Special permits

o Blowing gas and plastic pipe


Specifics to Highlight and Share…p g gWork Area Protection for Single Person Crews

Reviewed standardsReviewed standards

Created training & guidance documentsguidance documents

Trained all affected personnelp

Updated equipment


Specifics to Highlight and Share…p g gSafety Performance Management Standards

Purpose/Objective: To develop guidelines that standardize:Purpose/Objective: To develop guidelines that standardize:o The importance placed on safe work performance

o Performance expectations and performance ratings

Deliverables:o Updated Safety Philosophy Statement

o Standard weights for safety core performance factor (non-exempt)

o Standard weights for safety goals (exempt & leadership)

o Threshold level performance management guidelines (see appendix)o Threshold level performance management guidelines (see appendix)

o Guidance for performance rating


Specifics to Highlight and Share…p g gStandardization of “Lessons Learned”

Using standardized format developed Lessons To Be LearnedUsing standardized format developed by Electric Transmission & Distribution DivisionFour elements:

Lessons To Be Learned from DCOM Incident Review

June 13, 2005

R d Li ht C Vi l ti Littl P t t P k & G W fi ld P k

o What happenedo What went wrongo What can we do differently

A t bilit

Red Light Camera Violation, Little Patuxent Parkway & Governor Warfield Parkway. What Happened

A DCOM Service Operator was traveling west along Little Patuxent Parkway on his way to a call at 5619 Gulf Stream Row in Columbia. The driver was within the 35 mph posted speed limit. The light was green as he approached the intersection at Little Patuxent Parkway & Governor Warfield Parkway, then amber. When he entered the intersection, the traffic light had just turned red which triggered the Red Light Camera. The employee was aware that he had run the red light and did receive a violation several weeks later with a

o AccountabilityDeveloped by line supervision and

employeesPresented at Division Safety Meeting

g$75.00 fine.

What Went Wrong

• The Service Operator was not focused on his primary task, driving.

What Can We Do Differently, So That This Same Incident Doesn’t Occur Again • Stay focused on your primary task when operating a motor vehicle, driving. • Remember that most vehicular accidents occur at intersections Be particularly carefulPresented at Division Safety Meeting

PublishedCovered at tailgate meetings

• Remember that most vehicular accidents occur at intersections. Be particularly careful when traveling through intersections.

• Be aware of “stale” green lights….a light that is already green when you first see the traffic signal.

Accountability

• This incident was deemed “preventable”.

• 2 VARP points were assessed to the driver.


Specifics to Highlight and Share…p g gErgonomics Pilot for Field Crews

Of 95 OSHAs since 2002 19 haveOf 95 OSHAs since 2002, 19 have been directly attributed to ergonomic issues (sprains, strains and the like)

Pilot: multi-person field crewsPilot: multi person field crews

Approach:o Retained a consultant

o Field observation

o Job task analysis

Deliverableso Task redesign; equipment/tool

changes

o Training for commonly performed


g y ptasks based on ergonomic principles

C t t f i f tiContact for more information…

Thomas W. ValentiManager - Gas Engineering, Maintenance & ConstructionBaltimore Gas & Electric1699 L d h ll St1699 Leadenhall St.Baltimore, MD 21230410-291-4801thomas w valenti@bge [email protected]


Appendix – Threshold Level Performance ppManagement GuidelinesCore Value and Performance Factor Rating Events/Behaviors Involving

“Far Exceeds Expectations” ≥6

•Incident free for 5 or more years •Safety presentations•Additional learning avenues in safety (CPR, First Aid, Outside work)•Preparing and presenting safety talking points (Tailgate topics)•Submission of quality near-misses •Participate in safety committee (Division / Department)

“Frequently Exceeds Expectations” 3 to 5p y ( p )

•Demonstrate positive influential behavior concerning safety•Lead by example / encourage others to work safe•Teach / Write (If other than normal work assignment) safety standard rules•Leads safety activities such as safety meetings and pre-job briefings•Other recognized significant contributions

•No unsafe acts (No PMVC, OSHA, Motor Vehicle or Red Light Citations)

“Meets Expectations”=

(Base-line performance)

( , , g )•Participates in safety activities•Demonstrates an awareness of safety at all times consistent with level of training and experience•Takes responsibility for own safety and the safety of other employees and customers•Understands and consistently follows safety standards and rules•Reports accidents and reports / corrects potentially unsafe conditions•Keeps work area clean and free of recognized hazards

“Sometimes Below Expectations” 1 Act and / or any behavior less than Meets

•PMVC•OSHA•Motor Vehicle or Red Light Citations•Unsafe Act

•PMVC


“Far Below Expectations” ≥2 Acts and any behavior less than Meets

•OSHA•Motor Vehicle or Red Light Citations•Unsafe Act

Appendix – Threshold Level Performance ppManagement Guidelines

If You… Then Your Safety Core Value and/or Performance Factor / Goal R ti h ld b

And Your Overall Performance R tiRating should be… Rating …

Break a life-threatening rule Far Below Expectations

May be Do not follow safe work practices For 1 event: Sometimes Below Expectations

adjusted

p p

For 2 or more events: Far Below Expectations

Are charged with a PMVC For 1-6 Pts: Sometimes Below ExpectationsF th 6 Pt F B l E t ti(while driving a company fleet vehicle) For more than: 6 Pts - Far Below Expectations

Convicted of Motor Vehicle or Red Light Citation(s)(while driving a company fleet vehicle)

For 1 event: Sometimes Below ExpectationsFor more than: 2 events – Far Below Expectations

Engage in/Contribute to/ or fail to stop behavior causing an avoidable OSHA Injury

For 1 avoidable injury: Sometimes Below ExpectationsFor 2 or more avoidable injuries: Far Below Expectations


o509 esbge gas

Documents

safety management toolboxin

safety goals

management commitmentcompleted

weights safety higher

constellation energy

leadership bge

coaching bge

performance managementbge