Francois Doremieux, Ramesh NarayananLync Product GroupMicrosoft Corporation

Lync Online for XL Tenants

ONLI303

Objectives

Introduce Lync Online

Share some key metrics

Educate about process and resources for XL tenants

Discuss key success factors

Listen to your feedback about the service

Session Objectives And Takeaways

Key Takeaways

Lync Online is for real!

Lync Online scales to the world’s largest customers

Key success factors for a Lync Online XL deployment: readiness, training and adoption; network planning; appropriate policy instance allocation

AgendaIntroduction to Lync OnlineCapabilitiesLync Online Admin Center

Lync Online for XL TenantsAre you an XL tenant?XL tenants service statisticsOpportunities for XL tenants

Key Success Criteria for XL TenantsNetwork and QoSSplit domain, migration and coexistenceSelecting and applying policies (using Lync Online Remote PowerShell)Readiness and adoption

Profile of select XL TenantsQ&A

Discover theLync Online service

Each Lync user can only be ‘homed’ on-premises or online (hybrid)

Lync Online – Capability Overview

Lync Online (Cloud)

Lync Server (On-premises)

Future(announced in

keynote)

N/A

6

Office 365 and Lync OnlineOffice 365 Overall tenant managementDomain managementUser managementAuthenticationReportingLicensingSubscription managementHealth dashboardSupportAdmin role managementOffice 365 ProPlusExchange OnlineSharePoint Online

Lync OnlineIM, PresenceAudio (P2P and multiparty)HD video (P2P and multiparty)Collaboration (web conferencing)Lync Room SystemsFederation (Lync, LYO, Skype)Dial in Audio ConferencingMobile clientsArchivingLync Online Admin CenterRemote PowerShell for Lync OnlineTenant usage reportingUpcoming: PSTN voice

Introduction: Lync Online Admin CenterService settingsPresence privacyMobile phone notificationsFederation and public IM connectivityDial in conferencingEtc

ReportingTenant level usage reporting

Quick demo:Lync Online Admin Center

Lync Online service and XL tenants

Are you a Lync Online XL tenant?

Are you a large enterprise customer?Do you have more than 20,000 Lync seats or more than 100,000 User Objects (regardless of actual Lync license count)

Or a very large EDU customer?More than 100,000 Lync seats or more than 200,000 User Objects (regardless of Lync license count)

Do you have unique requirements?Smaller customers with high degree of complexity or extremely high usage

Are you moving some of your users online?Beginning a long term migration to and/or coexistence with Lync Online

LYO XL tenants are big and growing

Sep-13 Oct-13 Nov-13 Dec-13 Jan-14860

880

900

920

940

960

980

1000

Count of LYO XL tenants

Sep-13 Oct-13 Nov-13 Dec-13 Jan-140

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

35,000,000

40,000,000

45,000,000

50,000,000

Users of LYO XL tenants

Opportunities for Lync Online XL tenantAs a LYO XL tenantAsk your field team to enter you in LYO XL tenant program

Value to youDe-risk your deployment by borrowing from largest pool of best practices on XL tenant deploymentsObtain easier access to resources such as training and adoptionMake your voice heard: we crave your feedbackResolve thorny issues (not a substitute for normal support processes but an augmentation)Better understand what is going onPotentially leading to a community of LYO XL tenantsNot a one-time thing: ongoing beyond deployment

Value to MicrosoftObtain your feedbackBetter plan for capacity

A proven and successful processSolid track recordIn place for ~1.5 yearTotal seats under management ~ 45 MM

Improved deployment and adoption success100% success rate

Helped drive new capabilities into standard service through direct feedbackExample: QoS port mapping

Helps Microsoft better plan for capacity and perform better operationally

Key Success Criteria for XL tenants

Key Success CriteriaPlan as you would for any service rolloutTheoretically possible to mass enable all users at once and call it a day – not a good idea!Careful stepwise approach including small pilot, feedback loop and ramp up – use RASK

Lync HybridIf coming from Lync on-prem, best mechanism for both migration or long term coexistence

NetworkLYO depends as much on network as Lync on-prem – media quality, etcCapacity planning, ports and firewalls, QoS scheme

Usage and adoptionOur RASK process and metrics, and adoption materials, are as relevant for LYO as they are for on-premROI based adoption approaches

Policies and RPS…

Plan for Rollout, Usage and AdoptionRASK – Rollout and Adoption Success Kithttp://technet.microsoft.com/en-us/lync/jj879331.aspxPhased and informed planning, goal oriented, feedback loop

Deployment Readiness ReportActive executive engagementPhased, enterprise-wide deployment planDedicated project team with clear roles and responsibilitiesArticulated goals, success metrics and timelinesNetwork readinessRobust device strategyBroad communications campaignComprehensive user training strategyHelp desk and operations readiness

ROI oriented strategyROI focus drives success of LYO XL deploymentsAdoption is critical to achieve ROIMake sure you know what, how and why you'll measure Adoption and ROIFor more details: Why Adoption Matters: Key Factors in Maximizing ROI & Customer SatisfactionAmy Wilburn, Marc SandersWednesday, February 194:30 PM - 5:45 PMBluethorn 1-3Session Code:BEST204

Lync Hybrid, Migration and CoexistenceLync HybridDeliver an end to end user experience through a combination of on premises and O365 services. Example: Lync Server with Lync Online; Lync Server with Exchange Online; It enables customers to integrate their existing on-premises Exchange/Lync/SharePoint deployment with Office 365, enabling piloting and a smooth gradual transition of users to the cloud.

Lync Split DomainAllow our customers to share SIP domain between On-prem and Lync Online as part of enabling Lync Hybrid scenarios.

Value propositionOptimized for interoperability between Lync on-prem users and Lync online usersAll workloads for a given user handled in one environmentMove users from Lync Server to Lync Online….and back.

Migrate to the cloud with Lync OnlineMigrate with little or no disruption to existing services

On-prem Cloud

Lync OnlineLync Online Lync Online

Exchange 2013/SharePoint 2013

Exchange 2013/ SharePoint 2013

Exchange Online/ SharePoint Online

Lync Server 2013/ PBX

PBX PBX

Lync Server 2013

Pilot Lync Online with a subset of users at low risk

Hybrid scenario

Enterprise voice through Lync Server 2013 or PBX

Utilize Lync Online for IM/presence and audio/video conferencing

Maintain email and other services on-premises

Enterprise voice through PBX

Utilize Lync Online for IM/presence and audio/video conferencing

Email and other services in the cloud via O365

Enterprise voice through PBX

All workloads on premises

All workloads in the cloud

Communication/Collaboration/Meetings

Productivity

Enterprise voice

Hybrid

NetworkChoice of hosting region for MNCLync Online hosted in single geographic region todayMulti-national corporation need to carefully assess which to pickCan use hybrid to host small on prem in far away region for now

ConnectivityOpen relevant ports, test and retest (use the Lync Transport IP Reliability Probe)http://office.microsoft.com/en-us/support/set-up-your-network-for-lync-online-HA102817382.aspx http://onlinehelp.microsoft.com/en-us/office365-enterprises/hh416761.aspx

Capacity planningTools (same as on prem), MCS or partner engagementsIterative and customer specific activity (do to customer specificity, changes in usage patterns), best to conduct as part of pilot and to monitor

Network - QoSNew Lync Online media port mapping for QoSIntroduced per request of XL tenant customers in summer 2013Policy forces Lync clients to use specific, non overlapping port ranges for each media typeUniform range across – all customers, all data centersNetwork can treat each type as desired – retag at first router/switchNo CAC

Client onlyEdge and AVMCU still use full rangeMedia from data center can be prioritized based on sent-to port

Referenceshttp://blogs.technet.com/b/nexthop/archive/2013/07/03/lync-online-media-port-changes-offer-better-bandwidth-management.aspx

Managing Users and PoliciesExchange Online, AD/Office 365 and Lync Online

Azure Active DirectoryManage users and groupsIntegrate with Active DirectoryManage DomainsManage PartnersLicensing, Subs SKUsManage company informationSetup operational email Manage Roles

Lync OnlineManage users (Lync specific properties)Client and Conferencing PoliciesFederated domains/SkypeAudio Conferencing ProviderPresence/Contact NotificationsMobile NotificationsMeeting settings

Exchange OnlineLync Online Reporting

Policy InstancesPolicy Instances are predefined collection of Properties with preset values for these PropertiesEx: Policy Instances for CsConferencingPolicy encompass all its sub-Properties (aka individual policies) such as -AllowAnonymousParticipantsInMeetings and -EnableDialInConferencing

Used for operational, commercial and legal reasonsDepend on licensing, locale, tenant...

In LYO, you use RPS to grant a preset Policy Instance; cannot individually set granular Property like you would in Lync on-premMost significant difference with Lync on-premisesNot all possible Policy Instances exist

Tenant ReportingProvides detailed insight into tenant level usageAggregate, tenant level usage statistics (not individual users)Access: O365 Portal, Remote PowerShell for Exchange OnlineCharts in O365 PortalCapabilities to automate, create custom reporting, or allow partner solutions

Business usefulnessVerifying appropriate usage and adoptionIdentifying changes in behaviorSupporting business caseFacilitating reporting to management

First introduced in May 2013Progressively being enhanced with new reports

Lync Online reports at the O365 portal

Tenant Reporting: example

Profiles of select XL tenants

Egypt Ministry of Education

LYO and EXO for all teachers and students in EgyptCompetitive win against GoogleEntire Ministry portedLargest O365 customer to date (8.5 MM users)

EngagementBegan December 2012; capacity planning, design assistance, escalation support, provisioning in partnership with local and MCS team

Achievements2 tenants per school year (1-12) (one for boys, one for girls): 24 tenants total4 tenants for teachers (2MM total users)Provisioned within 3 months

Benelux FinServ customerBenelux-based bank – first large FinServ on LYONot technically an XL tenant – but a very complex oneRegulatory (banking) oversightLYO first O365 service deployed, to be followed by EXO (Notes migration)

EngagementStarted with complex policy requirements to meet regulatory constraints

AchievementsCirca 20,000 users provisioned on LYOProvisioned with RPS in beta, identified acceptable Policy Instances and provided guidance to local teamMet regulatory requirements and got green light from regulatorUsage growing very fastVery good source of feedback on service improvements

First 5 days’ usage

FinServ customer recent usage statistics

Customers segmentFinancia

l

Number of Online User 11,713Daily sign-in users average 6,531

Daily calls average 24,485

12/1

5/20

13

12/1

8/20

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1/20

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4/20

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Sign-in users average Calls Average

US telecommunication service providerVery large telcoReplacement for IBM Sametime IM/P, AV, collaborationUp to ~60,000 actually enabled users (with credentials and client)

EngagementBegan March 2012 with capacity planning; started adhoc, supporting account team, CDERemained engaged throughout

AchievementsRamped up and fully provisioned in Spring/Fall 2012 (100% deployed, 42k users, 12k mobile users, 5-day unique logins 27k to 31k), fully upgraded to W15 in March 2013Feedback led to adding Client Policy management in RPS, as well as strongly influencing roadmap (reporting, archiving, security…) and operations

US Retail customer recent usage statistics

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Sign-in users average Calls Average

Customers segment Retail

Number of Online User 120,612Daily sign-in users average 18,505

Daily calls average 33,630

Questions and Comments

Microsoft PavilionDemos, Speakers, Demos, Lync Room System, Experts, Demos, a Bar....and more Demos

ATTENDEE PARTYWednesday, February 19th

6:30pm-9:30pmHakkasan, MGM Grand

Brought to you by

When it comes to Vegas nightclubs, it doesn’t get any hotter than Hakkasan. And when it comes to opportunities to connect and reasons to party, no one does it better than Lync Conference! Our attendee party has a full lineup: an open bar, awesome food, and one of the best DJs that Vegas has to offer. Don’t miss out on the fun—stop by at 6:30pm and kick off and evening to remember. Come together.

HANDS-ON LABS

You can also access labs on MyLync!

3:00pm – 9:00pm10:30am – 9:00pm7:30am – 9:00pm8:00am –1:30pm

LOCATIONPinyon 3

Monday, February 17Tuesday, February 18Wednesday, February 19 Thursday, February 20

LRS

LOCATIONCopperleaf 12

Wednesday, February 198:30am – 9:45am10:15am – 11:30am1:00pm – 2:15pm2:45pm – 4:00pm4:30pm – 5:45pm

Thursday, February 209:00am – 10:15am10:45am – 12:15pm12:45pm – 2:00pm

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Birds of a FeatherBirds of a Feather flock together! Join daily breakfast discussions of relevant topics by sitting in the separately designated areas of the Meal Hall. Seating will be sorted in a different way for each Birds of a Feather breakfast:Wednesday, February 19:Where are you from? Asia/Pacific, Eastern & Central Europe, Latin America, Middle East & Africa, US (West, Central & East) and Canada, Western Europe

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© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.