SWOT ACADEMY 1

Office Etiquette

SWOT ACADEMY 2

Office Etiquette What are etiquette?

Why its necessary to

follow them?

What are the factors that affects the behavior of the employees?

Classify these factors as internal and external.

SWOT ACADEMY 3

Office Etiquette Topics to Consider

Etiquette Basics

Professional Appearance

Office Etiquette

Basics of Time Management

Useful Tips : Better yourself!

SWOT ACADEMY 4

Office Etiquette Etiquette Basics

Creating a positive image

SWOT ACADEMY 5

Office Etiquette Etiquette Basics

Creating a positive image

Behavior

Exhibit a positive attitude and pleasant demeanor.

Use a firm handshake.

Maintain good eye contact.

Appropriate introductions.

Rise when you are introducing someone or you are being introduced.

Show a healthy respect for colleague’s experience and expertise.

SWOT ACADEMY 6

Office Etiquette Etiquette Basics : Motivation

SWOT ACADEMY 7

Office Etiquette Professional Appearance Personal Hygiene

SWOT ACADEMY 8

Office Etiquette Professional Appearance- No

SWOT ACADEMY 9

Office Etiquette Professional Appearance- Yes Shirts, Trousers, Dress, Accessories

Tie ,Suits ,Shoes Jewellery, Make up

SWOT ACADEMY 10

Office Etiquette What is expected from you? Exhibit a positive attitude and know

what your role will be on the team – How can I best assist?

Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)

Attending a meeting

Come prepared and Listen carefully Be concise and articulate when

speaking Show respect

SWOT ACADEMY 11

Office Etiquette

Communication- Active Listening

SWOT ACADEMY 12

Office Etiquette Communication- Telephone

Use appropriate tone of voice

Maintain a positive attitude

Remove slang terms and use good listening skills

Take complete phone messages (name, date, time, reason for calling, where they can be reached)

Cell phone – TURN IT OFF

SWOT ACADEMY 13

Office Etiquette Communication- Email Make subject line specific

Reply to a question- copy question

into your email and then provide your response

Follow standard writing guidelines - business letter format as a professional courtesy

Keep it short and concise

Include your name and contact information. Nothing is confidential when sent electronically

SWOT ACADEMY 14

Office Etiquette Obstacles to effective time management

Too Many Things

at a Time

Un-Appropriate

Schedule of Time

Interruptions

Stress and Fatigue

Unclear Objectives

Disorganization

Inability to say NO

SWOT ACADEMY 15

Office Etiquette Time Management

Do

Delegate

Address the urgent

Accomplish what you can early

Attach deadlines to things you delay

SWOT ACADEMY 16

Office Etiquette

Employees Are Bothered by Co-workers Who

Don’t acknowledge you unless you speak to them directly

Flirt with coworkers, vendors or customers

Wear too much perfume or after-shave

Drop in on you while you are working and don’t ask if it’s okay to interrupt

Habitually arrive late at meetings

Better Your Self

SWOT ACADEMY 17

Office Etiquette

Employees Are Bothered by Co-workers Who

Have outbursts of anger or yell and curse

Are too “touchy feely”

Borrow things but forget to return them

Don’t say “thank you”

Don’t return phone calls

Gossip

Better Your Self

SWOT ACADEMY 18

Office Etiquette

How to maintain good interpersonal relations

Show respect for the opinions

Avoid arguments

Admit your mistakes quickly

Begin in a friendly way

See the other side of the coin

Be reasonable in your request

Express yourself firmly and directly to specific individuals

Be honest about your feelings

Better Your Self

SWOT ACADEMY 19

Office Etiquette

Better Your Self

Use active listening skills to ensure that you hear and understand other’s positions and perceptions.

Make self

development plans Try New

Things

Be Assertive

Make sure that good

relationships are the first priority

SWOT ACADEMY 20

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